NHTSA ID Number: 10065920
Manufacturer Communication Number: L-SB-0082-13
TSB/Document Date: 2016-05-19
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
L-SB-0082-13
Rev1
Oct ober 24, 2013
Navigation System Firmware Improvement (Generation 6)
Service
Category
AudioNisual/Telematics
Section
Navigation/Multi Info Display
Market
USA
Lexus
Supports ~
ASE CertilicationW
Applicab ility
YEAR(S)
MODEL(S)
2011 - 2012
CT200H
2010 - 2012
ES350, HS250H, IS
F, IS250, IS250C,
IS350, IS350C, LS460,
LS600H , LX570,
RX350, RX450H
2010 - 201 1
GS350, GS450H ,
GS460
2010 - 2013
GX460
2012
LFA
2010
SC430
ADDITIONAL INFORMATION
REVISION NOTICE
October 2, 2014 Rev1:
• The Required Tools & Eq uipment and Repair Procedure sections have been updated.
Any previous printed versions of this bulletin should be discarded .
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. L-SB-0147-11.
• The Required Tools & Equipment and Repair Procedure sections have been updated.
Service Bulletin No. L-SB -0147-11 is Obsolete and any printed versions should be discarded .
Be sure to review the entire content of this bulletin before proceeding .
© 2014 Lexus, a division of Toyota Motor Sales USA
Page 1 of 12
Rev 1
L -SB-0082-13
October 24, 2013
Page 2 of 12
Navigation System Firmware Improvement (Generation 6)
Introduction
NOTE
Do NOT perfo rm a map updat e until this bulletin has been performed.
Certain 2010 - 2013 model year Lexus models may exhibit one or more of the following conditions :
• Steering wheel volume controls are intermittently inoperative.
• Navigation system region code intermittently will reset to region US9.
• XM NavTraffic® will not function properly after renewing XM traffic subscription .
• Slow response from Bluetooth® address book voice comma nds.
• Black screen condition after shifting from Reverse to Park.
• Air conditioning screen may not appear when chang ing blower speed.
• iPod® scrolling speed is slow.
• Display constantly shows "Calculating" on right side of screen while driving on freeway.
• Slow response at times from navigation system even at startup.
• GPS coordinates shown instead of destination address.
• Display locks up and appears unresponsive after periods of time.
• Touch screen (if equipped) functions are slow to respond .
Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated
navigation system software has also been developed to remedy these conditions. Use the following
procedure to address these conditions.
Warranty Information
OP CODE
DESCRI PTION
TIME
OFP
T1
T2
EL9014
Navigation OS Update
0.3
86271-0E010
87
74
APPLICABLE WARRANTY
• This rep air is covered un der the Lexus Comprehensive Warranty. This warranty is in effect for
48 months o r 50,000 miles, whic hev er occurs first, from th e vehicle's in-service dat e.
• Warranty application is lim ited t o occurrence of the specified condit ion described in
this bu lletin.
NOTE
This should be a labor claim on ly since nav igation s oftware is down loaded from TIS.
© 201 4 Lexus, a d1vis1on of Toyota Motor Sales U SA
Rev1
L-SB-0082-13
October 24, 2013
Page 3 of 12
Navigation System Firmware Improvement (Generation 6)
Required Tools & Equipment
QTY
REQUIRED EQUIPMENT
PC with Windows® XP, Windows® 7, or Windows® 8 Operating System
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Navigation Update Tool Kit*
95079-00003-KIT
1
GR8 Battery Diagnostic Station•
00002-MCGR8
1
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
• Essential SST
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool
NOTE
Navigati on Update Tool MUST have the latest " Navigation Programs Installer" before performing
t his bulletin. For installation proced ure, refer to Service Bulletin No. L-SB-0072-14, " HOD
Navigation Program Setup."
1. Turn on PC.
2. Log into the Technical Information System (TIS).
3. Download the appropriate Vehicle Navigation Software Update from TIS.
A. Click on the TIS tab.
B. Click on the Diagnostics tab.
C. Click on the Tools & Equipment tab.
D. Click on the Navigation tab under Tools .
E. Click on the appropriate Generation 6 Vehicle Navigation Software Update under Available
Software Updates.
NOTE
If the TIS division is NOT set t o Lexus (under the My Account area), the Navigation tab will NOT
display. Navigation Update is a Lexus ONLY TIS option at this time.
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
Page 4 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool (Continued)
4. Click Open to begin the download .
Figure 1.
--- -
... --
Flle Download
NOTE
The file is large and may take up to 10 minutes
to download .
Do you w anl t o open or saYe this Ole"/
Name PGM_317l.navi
l)'lle Navi Prag-am Fie, l l.!MI
From t3. lms. toyotll .com
I
0
°"""
II
Save
II
Cancel
N'NltfS ask before opemg lhrs type of f.le
l•""I
U
-
While fies from the lrAemel can be usl'lul. some files can poterllat/
harm ) 'OU" COfl1>Ucr. Wyou do not lru!ll lhe SOU"Ce. do not open or
i:ave~file
\'It, "< th
~
'":'.
5. Once the file is downloaded, prepare the vehicle for use with the Navigation Update Tool. Cover
the GPS antenna in a manner where GPS satellite tracking is NOT present during the navigation
software update process.
HINT
Park vehicle in a struct ure that blocks the GPS signal, or cover the GPS antenna with a
metal panel.
6. Connect the Navigation Update Tool to the PC using the USB cable .
A. Make sure the USB cable is secured in both the PC and Navigation Update Tool USB ports.
B. Confirm that the Navigation Update Tool is powered correctly.
C. Turn the power ON .
D. Click Continue.
© 201 4 Lexus a d1v1s1on of Toyota Motor Sales USA
L-SB-0082-13
Rev1
Page 5 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Proced ure
Loading Navigation System Firmware o nto Navigation Update Tool (Continued)
7. Verify that both the transfer mode display light
(green) and power supply display light (blue) are
lit, then click Continue.
Figure 2.
Navigation Programs Installer
Navigntion Unit Upd ate
Al.!.
usa Devices rrust be removed before stnrt11g
DtSCOnnect Navipabon Update Tool, If previously connected
Reconnect OllLY llavioatx>n Update Tool
Conmue
Cancel
8. The software will perform a connection check with
the Navigation Update Tool. In the event an error
is shown , please recheck the USB connection .
Figure 3.
Navigation Programs Installer
Navigntion Unit Update
Checkllg Nev9lbon Update Tool Connecilon.
Do not turn off PC or Navig3tion Update Tool
Please Wai
Required tme Approx 3-0 seconds
© 2014 Lexus, a d1vis1on of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
October 24, 2013
Page 6 of 12
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool (Continued)
9. Navigation Firmware is ready to be loaded onto
the Navigati on Update Tool, click Continue.
Figure 4.
Navigation Unit Update
Pr~pamg
to nstal Ille t11~ab:>n Uni UpJa:ioo Uni Update te v.11 be ba~
G!;ooo!IC!o ljo
Proq1011 Verslpo
3370
06
Press Conhou9 to .,_d Ille lla• igalion Uni Updlle
Cancel
10. Navigation Firmware will now load onto the
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TSB/Document ID: L-SB-0082-13
Replacement Service Bulletin Number:
MFR Communication Date: 2013-10-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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