File in Section:

Service Bulletin

Bulletin No.:
Date:

00 - General Information
12-00-89-002B
June, 2014

INFORMATION
Subject:

Requesting a New Key Code for Customer with Lost or Stolen Keys

Models:

2015 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to add model years and update step 4 of the Instructions.
Please discard Corporate Bulletin Number 12-00-89-002A.

Lost or Stolen Keys
In the event of lost or stolen keys, the customer may request to have a new key code or new key cut generated
during the key replacement repairs.
Note: This is not a warrantable repair. The customer is responsible for all expenses involved in this process.
If the customer has requested to have the keys changed to a different key cut, use the procedure below to create a
new key code and to have the GM Key Code Lookup database updated with the new code so that the key code can
be retrieved for the registered owner in the future if the keys are ever lost again.

Instructions
Important: There are certain requirements to validate vehicle ownership that must be met before GM can provide
the current key code. Refer to the latest version of Corporate Bulletin Number 10-00-89-009 (in Canada,
10-00-89-010) and please have those documents ready.
1. Obtain the current key code from the GM Key Code Lookup database. This database has restricted access
within the dealership. USA Dealers: Contact your Partner Security Coordinator if you are unsure who in the
dealership has access to this database. Canadian Dealers: See your Parts Manager for site authorized users.
2. Using the current key code, create a new key code by shuffling the last 4 characters of the key code. For
example, if the key code was Z1234, the first character, Z, must not be changed or moved as this is the series of
key for that specific model. The numeric characters (1234) can be shuffled into any other order you desire.
Note: Depending on your dealer's equipment and type of keys to be cut, you may choose to order blank or pre-cut /
pre-coded parts. Do NOT call Technical Assistance (TAC) to decipher a key code (Z1234) into key cut / tumbler
numbers. TAC does not have the information available to translate a key code into key cut / tumbler numbers. Your
key cutting equipment or its manufacturer will decipher the key code. If you are unsure of whether or not your key
cutting equipment can decipher the code, you should order pre-cut / pre-coded parts whenever possible.
3. Using the newly created key code, order keys, lock cylinders and any other vehicle specific miscellaneous parts
needed to complete the repair.
Note: If pre-coded cylinders are not available and you are unable to obtain key cut information from your key cutting
equipment manufacturer, you may choose to sublet the lock cylinder coding to a professional locksmith. Do NOT call
TAC to decipher a key code (Z1234) into a key cut / tumbler numbers. TAC does not have the information available
to translate a key code into key cut / tumbler numbers.
4. USA Dealers: Contact GM GlobalConnect with the VIN and the newly created key code by emailing the
information to [email protected]. They will update the key code lookup database with this new code so
that if the owner ever desires additional or replacement keys in the future, the correct keys can be ordered the
first time.
Canadian Dealers: Contact the GM of Canada Dealer Systems Support at 1-800-265-0573.