ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

q
q
q
q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2014MY Forester Models
SUBJECT: Initialization Procedure for Power Rear Gate (PRG)
System when PRG is inoperative with or without DTCs
DTCs B2500, B2501, B2507, B2508, B2509, B2513,
B2523, B250B present.

NUMBER: 07-76-13R
DATE: 07/01/13
REVISED: 07/08/13

INTRODUCTION
This Bulletin provides a more detailed review of the procedures for re-initializing the PRG system
which is already outlined as part of the Service Manual diagnostics. If you receive a customer
concern of an inoperative power rear gate, after confirmation of the concern, perform the following
initialization procedures first to see if normal operation can be restored. It is important to do this
before further troubleshooting is done or replacing any suspected components as this condition may
not be the result of a component failure.
SERVICE PROCEDURE / INFORMATION
1. With the ignition “OFF”, open the PRG manually using a fluid motion (no light flash or beep
should occur).
2. Carefully (slowly) close the rear gate until the first audible “click” of the rear gate latch
mechanism is heard then immediately let go of the rear gate. The auto closer function will
then operate to complete the rear gate closing / latching function. This will also complete the
initialization process. If the auto closer function is inoperative, diagnose per the applicable
Service Manual.
3. After the PRG is fully closed, operate either the Gate Opener switch, the Gate Inner (close)
switch, remote keyless access switch or the Interior PRG Open/Close switch to the verify the
automatic opening and closing operation.
4. If the PRG condition persists, record the radio station presets (and navigation system favorites, if
applicable).
5. IMPORTANT: Record any codes currently in PRG memory as the next step will clear them.
6. Disconnect the positive and negative cables from the vehicle’s battery, touch the 2 cable ends
together creating a capacitive discharge which will clear the memory. Reconnect the cables to
the battery, reset all radio presets (and navigation favorites, if applicable) then confirm normal
PRG operation.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 07-76-13; Date: 07/08/13

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

If the PRG operates normally following either of the initialization procedures, the condition was
likely the result of conflicting user inputs, power loss, or similar outside influences. If the PRG
still does not operate properly, utilize any codes pulled from the system and follow the rest of the
diagnostic procedures beginning on page PRG(diag)-2 of the 2014 Forester Service Manual.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
NOTE: Only ONE of the Labor Operation numbers below is to be used.
LABOR DESCRIPTION

LABOR
OPERATION #

FAIL
CODE

LABOR
TIME

PRG Re-Initialization Procedure (Steps 1 - 3)

A850-971

UPY-43

0.2

PRG Re-Initialization Procedure (Steps 1 - 6)

A850-972

UPZ-43

0.4

Bulletin Number: 07-76-13; Date: 07/08/13

Page 2