Safety Recall J034 (NHTSA # 13V-341): Engine
Charge Air Cooler Hose Detachment
13-AUG-13

No.:

7-074USA

Section:

RECALL

SERVICE
BULLETIN

Market:

USA

Jaguar Land Rover North America, LLC has informed the National Highway Transportation Safety
Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2013 model year
Jaguar XF vehicles imported into the United States market. Information relating to the proposed Safety
Recall will be posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $7,000.00 per vehicle.
This Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that
any affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
AFFECTED VEHICLES
A total of 940 2013 model year Jaguar XF vehicles in the USA are affected. The VIN range of affected vehicles is
S55275-S92220.
DESCRIPTION
A concern has been identified where the Charge Air Cooler (CAC) hose may separate from the charge air cooler
resonator assembly on 2013 model year Jaguar XF 2.0L GTDi vehicles. In the event of detachment, the driver
may hear a loud pop noise as the joint separates. Jaguar Land Rover has concluded that joint separation of the
CAC assembly leads to engine cut out without warning and could potentially cause a crash.
EFFECT ON VEHICLE OPERATION
Should engine cut out occur, the brake vacuum reservoir will be depleted and the vehicle will lose brake power
assistance; however, foundation brakes continue to operate. Power Assisted Steering (PAS) will also be lost once
the vehicle speed drops below the torque converter speed threshold; however, the vehicle steering will remain
functional with increased steering effort required. The vehicle will not re-start.
ACTION TO BE TAKEN
Retailers are required to check DDW to ensure a vehicle is affected by Program Code ‘J034’ and HOLD all
affected new vehicles in your control and withhold them from onward distribution pending completion of the
rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing
the action required for vehicles in the hands of owners.
Owner notification is expected to commence on or before 27 September 2013.
Retailers are advised that the use of vehicles within the affected model year / VIN range as Sales
Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation. Jaguar
recommends against using affected vehicles for demonstrator or loaner purposes. Please consult your
own legal counsel if you have questions in this regard.
SERVICE PROGRAM / REWORK ACTION
Retailers should refer to Technical Bulletin J034, Safety Recall: Engine Charge Air Cooler Hose Detachment, for
complete repair details.
Safety Recall J034 supersedes Update Prior to Sale UPS2613 (K178) and Service Bulletin 7-073USA with
immediate effect.
PARTS
No parts required
Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

TOOLS
Refer to Workshop Manual / Service Instruction for any required special tools
WARRANTY
NOTE: Always check DDW to verify that a vehicle is affected by this program prior to undertaking any repairs.
Repair procedures are under constant review and therefore times are subject to change; those quoted here must
be taken as guidance only. Refer to Repair Times Searcher (RTS) on TOPIx to obtain the latest repair time.
Warranty claims must be submitted quoting Program Code 'J034' together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone
to be undertaken.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

J034

B

Clip is in the correct position - tighten clip

10.10.99

0.20

-

-

J034

C

Clip is in the correct position - tighten clip
Drive in/drive out

10.10.99
10.10.10

0.20
0.10

-

-

J034

D

Incorrect position of the clip - reposition clip and
tighten

05.10.20

0.20

-

-

0.20

-

-

E

Incorrect position of the clip - reposition clip and
tighten
Drive in/drive out

05.10.20

J034

10.10.10

0.10

-

-

SRO

PART
NO.

TIME
(HOURS)

QTY. /
VALUE

J034

F

Incorrect position of the hose - reposition hose and
clip and tighten

18.91.51

0.20

-

-

0.20

-

-

G

Incorrect position of the hose - reposition hose and
clip and tighten
Drive in/drive out

18.91.51

J034

10.10.10

0.10

-

-

Normal Warranty policies and procedures apply

Safety Recall J034: Sample Owner Letter
September 2013
RE: Safety Recall J034 – Engine Charge Air Cooler Hose Detachment
Vehicle Affected: Jaguar XF
Model Year: 2013
National Highway Traffic Safety Administration Recall Number: 13V-341

m
pl
e

Dear Jaguar XF Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Jaguar has decided that a defect which relates to motor vehicle safety exists in some 2013 model year
Jaguar XF vehicles. Your vehicle is included in this Recall action.

What is the concern?
A concern has been identified where the Charge Air Cooler (CAC) hose may separate from the Charge Air Cooler
resonator assembly on 2013 model year Jaguar XF 2.0L GTDi vehicles. In the event of detachment, the driver
may hear a loud pop noise as the joint separates. Jaguar Land Rover has concluded that joint separation of the
CAC assembly leads to engine cut out without warning and could potentially cause a crash.
Should engine cut out occur, the brake vacuum reservoir will be depleted and the vehicle will lose brake power
assistance; however, foundation brakes continue to operate. Power Assisted Steering (PAS) will also be lost once
the vehicle speed drops below the torque converter speed threshold; however, the vehicle steering will remain
functional with increased steering effort required. The vehicle will not re-start.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a voluntary recall of the vehicles mentioned above. An authorized Jaguar retailer will
inspect the CAC assembly and ensure hose clip on the resonator hose is in the correct position and is torqued to
the correct specification. There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Recall Action J034 completed on your vehicle.

sa

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 15 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee
within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.

What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Center at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.

t need to contact
c
Jagu
uar by mail, please
p
use th
he following address:
If you have the
Jaguar Land Rover No
orth America,, LLC
ationship Cen
nter
ATTN: Customer Rela
Arthur Boulev
vard
555 MacA
Mahwah, NJ 07430-23
327

Sincerely,

m
pl
e

If you are ha
aving difficullty getting yo
our vehicle re
epaired in a reasonable ttime or witho
out charge, y
you may
write:
Administrator, Nationa
al Highway Trraffic Safety Administration
A
n
w Jersey Ave
enue, SE
1200 New
Washington, D.C. 205
590
Or you may call
c the toll-fre
ee Vehicle Sa
afety Hotline at
a 888-327-42
236 (TTY: 800
0-424-9153), or log on to
http://www.s
safercar.gov to submit a complaint
c
elec
ctronically.
We appreciatte your confid
dence in our product
p
and wish
w
to do eve
erything we ca
an to retain th
hat confidence. Jaguar,
in cooperatio
on with your authorized reta
ailer, will striv
ve to minimize
e any inconve
enience to you
u caused by tthis
campaign.

sa

psky
Peter Pochap
Customer Ex
xperience Man
nager

Safety Recall J034: Technical Q & A
Main Message: A concern has been identified where the engine Charge Air Cooler (CAC) hose can become
detached from a resonator assembly. Should the CAC hose detach, the engine of the vehicle may cut out
without any significant detectable warning signs
Q1
A

Why is Jaguar recalling certain XF models?
Jaguar is conducting a voluntary safety recall involving certain 2013 model year Jaguar XF 2.0L
GTDi gasoline engine derivative vehicles. Customers will be asked to take their vehicles to an
approved repairer to have the installation of the CAC hose inspected and where required re
installed correctly.

Q2
A

Can you tell me more about what is wrong with the vehicles?
Engineering analysis of field reports of CAC hoses becoming detached, whilst the vehicle is being
driven, has concluded that during the component suppliers manufacturing process the joint integrity
may have become compromised. Further review of the component suppliers manufacturing
assembly process has shown tolerance issues within the assembly tooling design can lead to
insufficient clamp load being applied to the CAC hose to resonator joint by the securing clip.

Q3
A

How would the customer become aware of potentially having this concern?
The engine can cut out if the CAC hose becomes detached from the resonator assembly. Typically
this can occur under hard acceleration. Once the brake vacuum reservoir is depleted the vehicle will
lose brake power assistance; however foundation brakes continue to operate. Power Assisted
Steering (PAS) will be lost once the vehicle speed drops below the torque converter speed
threshold; however the vehicle steering will remain functional with increased steering effort required.

Q4
A

Does this concern affect vehicle safety?
Jaguar has determined that engine cut out at variable speed without any prior warning signs, could
pose a risk to vehicle safety

Q5
A

Has Jaguar received many complaints?
Jaguar has received 87 field reports of this issue.

Q6
A

Have there been any accidents or injuries or fires?
Jaguar has attributed one low speed accident to this issue. There have been no reports of injuries
relating to this concern of which Jaguar is aware.

Q7
A

How was the condition discovered?
The condition was identified through Jaguar’s dealer technical field reporting process.

Q8
A

How long has Jaguar known about this problem?
A pattern of reports started to emerge in May 2013.

Q9

Is the defect leading you to any concerns regarding the reliability of a system, which is
supposed to be designed and engineered for the passengers' safety? What type of measures
are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar carefully monitors field data to
ensure that any matters relating to safety and compliance are rigorously investigated.

A

Q10
A

What has Jaguar done in production?
Production vehicles have CAC hose assemblies that have been manufactured with a revised
manufacturing procedure ensuring that the joint to the resonator is assembled to design
specification.

Q11
A

What will Authorised Repairers do to the vehicles?
Authorised Repairers will inspect the CAC hose to resonator securing clip for correct position and
clamp load to ensure the installation is correct.

Q12
A

Which vehicles are affected by this recall?
Certain 2013MY Jaguar XF 2.0L GTDi Gasoline engine vehicles manufactured at Jaguar’s Castle
Bromwich (UK) manufacturing plant within the following VIN ranges and dates are potentially
affected: SAJWA0ES7DPS55275 to SAJWA0ES2DPS92220; July 2012 to May 2013

Q13
A

Are other Jaguar models affected by these actions?
No other models are known to be affected by this condition.

Q14
A

Are parts available to rework vehicles?
Parts are not required to conduct this repair.

Q15
A

How much will the recall cost Jaguar?
Cost was not a factor in deciding to recall these vehicles.

Q16
A

How do I know if my Jaguar XF vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a
Jaguar Authorised Repairer for the work to be carried out.

Q17
A

How long does it take for the car to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimise inconvenience
to customers and is expected to take no longer than 15 minutes to complete. Naturally, due to
dealer schedules, vehicles may be required for longer.

Q18

Can I continue to drive my Jaguar XF 2.0L GTDi engine vehicle safely until it has been
recalled?
Customers are advised to contact a Jaguar Authorised Repairer should they have any concerns
relating to the installation of the CAC hose assembly on their vehicle.

A

Note:

Please ensure that any Press enquiries are referred to the Jaguar Public Affairs office