JTB00368NAS1 Service Bulletin/Repair Instructions

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TECHNICAL BULLETIN

JTB00368NAS1

18 AUG 2014

© Jaguar Land Rover North America, LLC

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,

and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some

vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized

Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION: 501-17
Panoramic Roof 'Creak' Noise While Driving with Roof Opening Panel Closed

AFFECTED VEHICLE RANGE:

XJ Range (X351)

Model Year:

2010-2014

VIN:

V00047-V68703
MARKETS:

NAS
CONDITION SUMMARY:

Situation: The Panoramic Roof may exhibit a 'creak' noise while driving with the roof opening panel in the closed

position. Creaking noises from the rear edge of the roof opening panel area, only when the opening panel in the

closed position, during vehicle torsional inputs. This bulletin is a potential addition to the Service Instruction

described in Service Action K117 as this particular concern will normally occur while driving with the roof opening

panel closed over undulations in the road such as, but not exclusively: drain covers, traffic calming measures,

and uneven road surfaces.

Cause: This may be caused by:

• The roof opening panel rear edge interior tooth feature coming into contact with the roof frame

when closed; and/or

• Movement between the sliding roof panel mechanism arm and the locking arm during torsional

inputs to the vehicle.
Action: Should a customer express this concern, follow the Service Instruction outlined below.
PARTS:

C2D38990
Insert.
Quantity: 2
C2D40864
Oil
Quantity: 1
C2D40865
Grease
Quantity: 1
TOOLS:

Refer to Workshop Manual for any required special tools.
WARRANTY:

NOTE: Repair procedures are under constant review, and therefore times are subject to change;

those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair

time.

NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal part

number with a quantity of zero.

DESCRIPTION
SRO
TIME (HOURS)
http://topix.jaguar.jlrint.com/topix/service/document/494038
CONDITION CODE
CAUSAL PART
9/2/2014
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Roof opening panel - Creak repair (SWB)
76.96.20
0.7
07
C2D30275
Roof opening panel - Creak repair (LWB)
76.96.20
0.7
07
C2D30276
NOTE: Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
NOTE: The procedure must be carried out on both sides of the roof opening panel.
NOTE: Please note this bulletin is supplementary to Service Action K117 but may not be appropriate

for all reported customer concerns.
1. Remove the roof opening panel glass (see TOPIx Workshop Manual, section 507-17).
2.
NOTE: VIN V24464-V59436 only.

With a suitable tool, remove the outer section of

trim as shown.
3. Cut and remove the front section of the seal as

shown.
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014
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4. Clean the area shown of any residue.
5.
CAUTION: When carrying out this step,

take care not to disengage the spring.
CAUTION: Do not use any cleaning

solution in this step.

Raise the roof opening panel regulator arms into

the vent position and clean them with a suitable

cloth.
6. Using a suitable small brush, lubricate the opening

roof panel regulator arm with grease.
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014
Page 4 of 7
7.
CAUTION: When fitting the insert, make

sure the rubber buffer is correctly located

and not trapped between the insert and the

roof opening panel regulator arm.
NOTE: Make sure the sliding roof panel

regulator arm is clean before installing the

insert.

Install the insert into the roof opening panel

regulator arm as shown.
8. Using a suitable small brush, lubricate the insert

with grease.
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014
Page 5 of 7
9.
CAUTION: Remove the excess lubrication

oil from a suitable brush before applying

sparingly to the slider channel. Failure to

comply with this guidance may contaminate

trim components.
CAUTION: Make sure when applying the

oil that it is applied to the slider channel only

and not the surrounding components.

Lubricate the roof opening panel slider channel with

the recommended oil.
10.

CAUTION: When carrying out this step,

take care not to disengage the spring.
NOTE: Make sure sufficient lubricating oil

penetrates in between the locking arm and

guide rail as shown.
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014
Page 6 of 7
Move the locking arm back and forth to distribute

the lubricating oil.
11. Using a suitable brush, lubricate the area shown

with grease.
12. Using a suitable brush, lubricate the contact point

with grease.
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014
Page 7 of 7
13. Repeat the above process for the other side.

14. Install the roof opening panel glass (see TOPIx Workshop Manual, section 507-17).
http://topix.jaguar.jlrint.com/topix/service/document/494038
9/2/2014

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