15-155-12R Service Bulletin/Repair Instructions

ATTENTION:

GENERAL MANAGER

PARTS MANAGER

CLAIMS PERSONNEL

SERVICE MANAGER
q

q

q

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IMPORTANT - All

Service Personnel

Should Read and

Initial in the boxes

provided, right.
SERVICE BULLETIN

APPLICABILITY:	2012MY Forester, Impreza and WRX Models

Equipped with Fujitsu Ten Audio / Navigation

Systems

SUBJECT:
NUMBER:

DATE:

REVISED:
15-155-12R

08/14/12

11/09/12
 ujitsu Ten (F10) Audio/Navigation Unit SD Card Exchange Information

F

Including Diagnosis and Troubleshooting for Specific Software-Related

Conditions Which May Be Corrected Through A Programming Update
INTRODUCTION
The purpose of this bulletin is to provide:

•
Specific symptom identification information.
•
Proper procedures for ordering the appropriate exchange SD (memory) cards.
•
 eprogramming procedures for the audio/navigation unit once the exchange

R

SD card is installed (includes the procedure for determining the unit’s current software

version).
KEY POINTS TO REMEMBER

•
Always verify the customer’s specific concern.  If their condition is not one of those outlined

in this bulletin, the information here is most likely not applicable to the customer’s concern.

Instead, refer to the Subaru/Fujitsu Ten (F10) SD card Navigation System Technical Support

Guide/Troubleshooting Guide as found using STIS > Online Reference > Troubleshooting Guide.
•
Inspect the SD card closely for any evidence of physical damage.  Damaged or altered SD cards

are not a matter for warranty.  Any damaged or altered SD cards returned to Fujitsu Ten may be

subject to chargeback.
•
Advise the customer their replacement SD card will include updated software to address

operational conditions with the audio unit only.  Navigation system maps supplied with the

exchange SD card will match those on the customer’s current SD card.  Map upgrades are not

provided under the terms of the exchange program.
•
Always use the SD card that matches the head unit (H/U) application precisely as shown on

the H/U and SD card Identification chart.  Use of an incorrect SD card can result in irreparable

damage to the H/U.  Such damage is not covered under the terms of the exchange program.

Returned units found to have this type of damage may be subject to chargeback.

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD

RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

Subaru Service Bulletins are intended for use by professional technicians ONLY. They

are written to inform those technicians of conditions that may occur in some vehicles, or

to provide information that could assist in the proper servicing of the vehicle. Properly

trained technicians have the equipment, tools, safety instructions, and know-how

to do the job correctly and safely. If a condition is described, DO NOT assume that this

Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-155-12R; Date: 11/09/12
SUBARU OF AMERICA, INC. IS

“ISO 14001 COMPLIANT”

The international standard for excellence

in Environmental Management Systems.

Please recycle or dispose of automotive

products in a manner that is friendly to our

environment and in accordance with all

local, state and federal laws and regulations.
Page 1
Note: The information in this bulletin is only applicable to 2012MY Forester, Impreza and

WRX models with the H/Us outlined in red on the following identification chart.  The chart is

supplied for reference only.  All the H/Us used in 2013MY Legacy and BRZ models contain the

latest SD card software.

SYSTEM IDENTIFICATION
SERVICE PROCEDURE / INFORMATION
The 7 customer reported conditions outlined in the following pages are strictly related to

the function of the H/U’s operating software contained in the removable SD card.  Once

any of these specific conditions are verified, an exchange SD card only must be ordered.

Complete exchange units (H/U and SD card) should not be used to address these listed

conditions.  If the condition is other than those listed in this bulletin, use of a complete

exchange unit may be appropriate.  After verification of the condition and confirming the

applicability to this bulletin, the Fujitsu Ten Advance Exchange Fax Form available on

Subarunet>Service>Forms will need to be printed and completed.  Always download and use

the latest form as use of an older version of the form may result in an incorrect shipment and

needless repair delay.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 2
IMPORTANT: It is critical to complete the entire form.  In addition to the information which

has been requested on the form in the past, new fields for the H/U part number, SD card part

number and the Software Version circled below must be filled in accurately.  See steps 9 -13 in

the reprogramming instructions contained later in this bulletin for the procedure to determine the

Software Version.

The completed form must be faxed to Fujitsu Ten at: 1-800-438-5410.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 3
Same radio stations

are saved
Condition 1:

When the “Auto. P” button is pressed

on the “Settings” screen in AM or FM

mode, a small “pop” noise is heard

through the speakers.  This condition

may occur when the same radio

station preset is saved twice in the

“Preset” memory.
Press “Audio” Button
Press the “Settings” button
Press “FM” button
If the same FM preset is saved twice,

change one to a different station
Speakers make a small “pop” noise

Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 4
Condition 2:

Song titles are not shown in iPod mode.

This condition may occur when the

“Search” button on the “iPod Main”

screen is pressed while the “Searching

iPod Please wait…” message is displayed.
Connect with iPod
Press “Audio” Button
Searching iPod starts. Song lists will not be

displayed if “Search” button is pressed again

before the function is completed
No song titles are shown

Bulletin Number: 15-155-12R; Date: 11/09/12
No song titles

are shown
Press “V” or “down arrow” button
iPod Mode
Continued...

Page 5
Condition 3:

CD playback is delayed for

approximately 10 seconds after loading

a CD or the CD mode is selected.
Press “Audio” Button
Press “CD” button
CD playback takes about

10 seconds to start
CD Mode
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 6
Condition 4:

FM radio can still be heard even if the

audio unit is in “Audio Off” mode. This

condition happens after “Delete Personal

Data” button is pressed and cycling the

ignition key off and back on again.
Press “Audio” Button
Press “Power/Vol” Button
Audio mode is turned off
Press “Settings” Button
Press “Info” button
Press “V” or

“down arrow” button
Press “Delete Personal Data” Button
Press “Delete” button
Press “Yes” button
FM audio output continues in

“Audio Off” mode
Cycle Ignition OFF and back ON
Bulletin Number: 15-155-12R; Date: 11/09/12
Continued...

Page 7
Condition 5:

“I Agree” button cannot be selected on

the Caution screen.
Start the vehicle
“Start-Up” screen is displayed
“I Agree” button does not work
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 8
Condition 6:

In XM mode, the keypad appears normal

but is inoperative while the vehicle is in

motion. Once the vehicle is stopped, the

keypad operates normally.
Press “Audio” Button
Press “Direct” button
Although the keypad appears to be

functional (not grayed-out), it does not

operate unless the vehicle is stopped.

Bulletin Number: 15-155-12R; Date: 11/09/12
Press “SAT” button
Press “Preset” button
Continued...

Page 9
Condition 7:

USB Flash Memory device is not

recognized.
Display does not change to USB icon.
Connect USB memory device.
Press “Audio” Button
USB memory is not recognized.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 10
AUDIO / NAVIGATION SYSTEM REPROGRAMMING PROCEDURE
This procedure MUST BE FOLLOWED CAREFULLY after

installation of the exchange SD card to update the

audio / navigation system and complete the repair.

CAUTION:  Insure the vehicle battery is fully charged before

initiating this process.  DO NOT connect any battery chargers or

auxiliary power supply as part of this procedure. Be sure to record

the customer’s radio station presets.

Save and re-use the exchange SD card’s packaging to use when returning the original SD

card.  A padded return shipping envelope will also be provided with the exchange part.

Include a copy of the Fujitsu Ten Advance Exchange Fax Form in the return package.  We

recommend using a traceable freight carrier for the SD card’s return shipment.  Be sure

to attach a copy of the freight invoice including the tracking number to the repair order

for future reference.  Failure to return an exchange SD card within 30 days will result in a

significant chargeback.

Shipping Address:

Fujitsu Ten Corporation of America

20200 S. Western Avenue

Torrance, California 90501

Step 1:  Confirm the audio/navigation unit is OFF and the ignition switch is OFF.

Step 2:  If you are trying to repair “Condition 5, the I Agree button cannot be selected”, Step 2 must

be performed as shown below.  For all the other symptoms, skip over this step and proceed

to Step 3.
Step 3:  Eject the failed SD card from the H/U by pressing the SD card slightly then pulling it out of

the slot.

NOTE:  This is the only time the SD card should be removed in this manner.  In all other cases, the

SD card must be ejected following the procedure outlined in the Owner’s Manual.

Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 11
Step 4: To distinguish between the old and the replacement exchange SD card, a GREEN dot has

been added to the label as shown below.  Use the chart below to verify the part number is

correct for the vehicle application you are working on before proceeding further.
Step 5: Insert the exchange SD card into the H/U.

Step 6:  If you are trying to repair “Condition 5, the I Agree button cannot be selected”,  Step 6 must

be performed next which is to re-install the Back-Up Fuse previously removed in Step 2.

For all the other symptoms, skip over this step and proceed to Step 7.

Step 7: Turn the ignition key to the ACC position.  NOTE: DO NOT START THE ENGINE.

CAUTION: Until the programming process is completed, do not turn the ignition key off or attempt

to start the engine.  Any interruption during the programming process can damage the unit’s internal

navigation data in which case, the audio unit will need to be replaced.  After turning the ignition key

on, the screen will remain black for about a minute while the reprogramming process is running.

Once the status/loading bars complete and the “Version Up OK” message appears, cycle the ignition

key off then back on to the ACC position.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 12
Step 8:  When the programming process has completed, the system will display the

“Start-Up” screen.
Step 9:  After the “Start-Up” screen, the “Caution” and “End User License” screens will appear next.

Press “OK” then, press “Accept” as shown below.
Step 10:  Press the “Audio” button.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 13
Step 11:  Press the “V” (or “down arrow”) button then the “Info” button
Step 12:  Press the “Software Version” button.
Continued...

Bulletin Number: 15-155-12R; Date: 11/09/12
Page 14
Step 13:  Verify the software version displayed is included in the chart shown below.  If the version

number matches, the reprogramming procedure is complete.  If not on the list, repeat the

programming procedure starting with Step 1.
MODEL
SOFTWARE VERSION
SOFTWARE VERSION
Old (or the last digit is lower)
*NEW*
Impreza
40.0705
40.0709
Forester
43.0705
43.0709
WRX
45.0705
45.0709
IMPORTANT REMINDERS:

•
Once the reprogramming procedure is complete, re-use the exchange SD card’s packaging to return

original SD card to Fujitsu Ten.  A padded return shipping envelope has been provided with the

exchange part.  Include a copy of the Fujitsu Ten Advance Exchange Fax Form in the return package.

We recommend using a traceable freight carrier for the SD card’s return shipment.  Always attach

a copy of the freight invoice including the tracking number to the repair order for future reference.

Failure to return an exchange SD card within 30 days will result in a significant chargeback.
•
Be sure to reset customer’s radio station presets.
WARRANTY / CLAIM INFORMATION

LABOR DESCRIPTION
LABOR OPERATION#
FAIL CODES
LABOR

TIME
Reprogramming for Fujitsu

Ten Audio / Navigation System
A067-338
ZOS-48
0.3
Bulletin Number: 15-155-12R; Date: 11/09/12
Page 15

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