ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

q
q
q
q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY:

NUMBER:

2013MY BRZ

SUBJECT:
Navigation/GPS Antenna Changes
SD Card Exchange Program Information

DATE:

15-158-12
10/24/12

INTRODUCTION
The purpose of this bulletin is to provide installation procedures for changes to the FujitsuTen navigation system’s operating software and GPS antenna / mounting bracket assembly.
Countermeasures have been developed to address customer concerns of GPS signal loss, incorrect
vehicle location or vehicle direction (arrow) display and system “freeze”. The countermeasures
consist of an exchange SD card containing updated operating software to address these customer
concerns in addition to a revised GPS antenna /mounting bracket assembly which repositions the
GPS antenna.
NOTE: The exchange SD card will not update the navigation system’s map data in any way.
If the condition is other than what is described here, this bulletin does not apply and the audio/
navigation unit should be diagnosed using the appropriate Fujitsu Ten Troubleshooting Guide and the
applicable Service Manual.
COUNTERMEASURE IN PRODUCTION
COUNTERMEASURE

STARTING VIN NUMBER

Revised GPS Antenna / Mounting Bracket Assembly

D*603651

Software Change

D*603932

PART INFORMATION
The photo below shows the exchange SD card. It can be identified by the orange paint dot in lower
left corner of the label. Some cards received through the exchange program may
have an additional green dot present. The presence of this green dot is unrelated to
this condition and SD cards with or without it will function similarly.
The part number for the revised GPS antenna / mounting bracket assembly is:
86277CA110. The SD card will be available on an exchange basis
only. Use the revised Fujitsu-Ten Exchange Form which can be found on:
Subarunet > Service > Forms > TomTom/Fujitsu Ten Exchange Request Form.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-158-12; Date: 10/24/12

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

Always download and use the latest form from Subarunet for these requests. Be sure to scrap any
previously printed versions of this form to prevent confusion.
This change identifies this form as the latest version.

TomTom Navi System / AVN SD Card Navi System
Step 1:

Step 2:

Initial Questions:

Did you duplicate customer complaint?
Yes
No
Did you use Troubleshooting Guide?
Yes → Did it help?
Y
No → It is available on STIS

If you have any questions, you may
contact us at 1-800-237-5413

Which system do you need?

TomTom Navigation System
Unit

PND

AVN SD Card Navigation System
Unit with SD card

or

N

Subaru Part Number:

Did you contact Technical Assistance?
Yes
No Case #:

Fax Form to: 1-800-438-5410

SD card Only
May only be used for
conditions outlined in
Subaru TSB 15-155-12
or 15-158-12.

or
Subaru Part Number:

Subaru Part Number:

Note: SD Card is model specific. Please verify if the part # is correct.

Step 3:

When did problem occur? Write in date and time of occurrence, Check all that apply.
(month),

Occur only once

(date),

BLUETOOTH (Phone)

(clock time)

Always occur

Occur

times within the past

Will not pair:

.

Phone Carrier

Where did problem occur? (Ex. Ordinary road, Freeway, Underground parking etc.)

Make
Model

What were the situations?(Ex. High-speed driving, Driving at rough road, Parking)
Can't Hear:
Receiver
Caller
Sounds Garbled
Address book will
not transfer
Other

What did customer operate? (Ex. ACC-ON, Insert disc, Press specific button)

Discription of problem (Please use as much detail as possible):

RADIO

CD/DVD

NAVIGATION

Explain:

DISPLAY/TOUCH SCREEN

AM, Sta ion:
FM, Station:
XM, Sta ion:
HD, Station:
No Sound
No/Poor Reception
Noise/Static
Sound cuts in/out
Other

Won't Accept CD
Won't Eject CD
Won't Play
CD Skips
No Sound
Noise
Sound cuts in/out
Shows Error
Other

No Voice Guidance
Guidance volume too low
Inaccurate vehicle position
Won't read Data
Won’t update
Destination/Route problem
Navi screen freezes
Overall Navi operation slow
Other Navi Function

No Display
Display Abnormal
Brightness/Contrast
Discoloration
No Rear Camera
Freezes
Shows Error/Caution
Slow Response
Other Display Function

Explain:

Explain:

List problem:

List problem:

Other (Explain)

Other (Explain)

Other Audio Problem (DVD, USB, iPod, AUX)

Explain:

Step 4:

BLUETOOTH (Audio Stream)
Will not pair:
Device

Won't Play
No Sound
Noise

PND Battery
PND stops charging
PND does not charge

WARRANTY:

YES

NO

Software Version:

Date:

Dealer Name:

Dealer Code:

Dept:

Contact Name:

Mileage:

Date of First Use:

VIN:

Customer Name:

Phone:

Repair Order Number:

Fax:

Response from Fujitsu Ten (F-Ten use only)
Claim Number:
Comment to Dealer:

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 2

SERVICE PROCEDURE / INFORMATION
IMPORTANT: Be sure to verify the condition(s) as described by the customer is within the context
of this bulletin before performing any repairs. After verification, order the revised GPS antenna
/ mounting bracket assembly through normal parts channels. Request the exchange SD card by
submitting a COMPLETED Fujitsu-Ten Exchange Fax Form. Once you have received BOTH
components, continue with the rest of this procedure as they must be installed at the same time.
NOTES:
• It is not necessary to disconnect the battery terminals before performing this procedure.
•

Check and ensure that the battery has sufficient charge to proceed. NOTE: Battery failure
during programming will result in internal audio head unit damage that cannot be repaired.

•

Because the navigation / audio unit will be removed, the customer’s radio station pre-sets
and navigation system favorites should be recorded then reset once the procedure has been
completed.

Remove the audio unit trim panel using a plastic trim tool. CAUTION: Be extremely careful not to
damage the surrounding dash trim surfaces.

After removing the navigation / audio unit trim panel, confirm there are no retaining clips remaining
in the instrument panel as shown in the photo below left. All 4 clips must be returned to the panel
before reinstallation.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 3

Remove the 4 bolts which secure the navigation / audio unit then carefully slide it out to gain access
to the existing GPS antenna / mounting bracket assembly.

NOTE: Take precautions to protect the surrounding lower dash trim pieces against possible damage
from contact with the navigation / audio unit’s lower mounting bracket tabs using tape as shown below.
Once accessible, disconnect the harness connectors from the navigation / audio unit then remove it.

Once the navigation / audio unit is removed, the GPS antenna / mounting bracket assembly can be
seen. Remove the two retaining screws and GPS antenna / mounting bracket assembly. NOTE: Only
one of the original mounting screws will be reused.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 4

The photo below shows the revised GPS antenna / mounting bracket assembly along with an antenna
lead extension harness already attached. NOTE: The revised GPS antenna / mounting bracket
assembly you receive may have a longer 1-piece lead instead of a shorter lead with an extension
pigtail as shown in the photo. Either configuration is acceptable to use for this procedure.

Install the revised GPS antenna / mounting bracket assembly. Confirm the white plastic mounting
clip locks into the large oblong hole in the instrument panel support bracket properly before installing
the mounting screw. CAUTION: Do not over-tighten the mounting screw.
Front View of
Mounting Clip
Rear View of
Mounting Clip

Install the antenna lead extension (if applicable) then connect it to the navigation / audio unit.
Connect the other harnesses and confirm their connectors fully lock into place. When installing the
navigation / audio unit, confirm the mounting tabs are fully seated on the alignment pins adjacent to
the lower holes before tightening the bolts. Reinstall the navigation / audio unit trim panel.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 5

Next, the Audio / Navigation System Reprogramming Procedure provided on the following pages
MUST be completed.
•

•

Step 1: Confirm the audio / navigation unit is switched off.
•

FOR KEY-TYPE IGNITION SWITCH, Confirm the Ignition switch is “OFF”.

•

FOR PUSH-START IGNITION, confirm the Push Start Switch is “OFF”.

Step 2: Remove the Back-Up fuse from the under-hood Main Fuse Box (M/B) and leave it
out for at least a minute.

Back-Up Fuse
(30 Amp)

•

Step 3: While the fuse is removed, eject the old SD card and replace it with the updated
SD card then, re-install the Back-Up fuse.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 6

•

Step 4: FOR KEY-TYPE IGNITION SWITCH, turn the ignition key to the “ACC” position.
FOR PUSH-START IGNITION, turn the push start switch “ON” but DO NOT PRESS THE
BRAKE PEDAL.

IMPORTANT: DO NOT START THE ENGINE!!!
•

CAUTION: Until the programming process is completed, do not turn the ignition key or
push start switch off or attempt to start the engine. Any interruption during the programming
process can damage the unit’s internal navigation data in which case, the audio / navigation
unit will need to be replaced. After turning the ignition key or push-start switch on, the
screen will remain black for about a minute while the reprogramming process is running.
Once the status/loading bars complete and the “Version Up OK” message appears, cycle the
ignition key off then back on to the “ACC” position.

•

Step 5: When the programming process has completed, the system will display the “StartUp” screen.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 7

•

Step 6: After the “Start-Up” screen, the “Caution” and “End User License” screens will
appear next. Press “OK” then, press “Accept” as shown below.

•

Step 7: Press the “Audio” button.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 8

•

Step 8: Press the “V” (or “down arrow”) button then the “Info” button.

•

Step 9: Press the ”Software Version” button.

Continued...
Bulletin Number: 15-158-12; Date: 10/24/12

Page 9

•

Step 10: Verify the Software Version has been installed.

OLD: 44.1003 or 44.1002
NEW: 44.1004 (Latest Version)
IMPORTANT REMINDERS: Once the reprogramming is complete, be sure to reset the customer’s
radio station presets and navigation system favorites to complete the repair procedure. Re-use
the exchange SD card’s packaging to return the original SD card to Fujitsu Ten. A padded return
shipping envelope has been provided with the exchange part. Include a copy of the Fujitsu Ten
Advance Exchange Fax Form in the return package. We recommend using a track-able freight carrier
for the SD card’s return shipment. Always attach a copy of the Exchange Fax Form and freight
invoice including the tracking number to the repair order for future reference. Failure to return an
exchange SD card within 30 days will result in a significant chargeback. NOTE: Physically damaged
or corrupted SD Cards are not eligible for the exchange program. Return of a physically damaged
or corrupted SD Card as part of an exchange request will result in a significant chargeback. In those
cases, warranty coverage will not apply and a new SD Card must be ordered through normal parts
channels for a customer pay repair.
WARRANTY / CLAIM INFORMATION
LABOR DESCRIPTION

LABOR OPERATION #

FAIL CODE

LABOR TIME

SD Card and GPS Antenna / Mounting
Bracket Assembly R&R

A067-348

ZLO-43

0.4

The warranty/claim information listed is only applicable to BRZ and this Service Bulletin.

Bulletin Number: 15-158-12; Date: 10/24/12

Page 10