NHTSA ID Number: 10064949
Manufacturer Communication Number: SSM-65337
TSB/Document Date: 2016-05-13
Summary
"CONCERN A CUSTOMER MAY REPORT WHILE UTILIZING THE NAVIGATION MAP OR WHILE UNDER ROUTE GUIDANCE, THE VEHICLES TOUCH SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. A TELL TALE SYMPTOM MIGHT INCLUDE "THE SYSTEM WENT BLANK MOMENTARILY, THEN THE JAGUAR
LEAPER APPEARED, AND A FEW SECONDS LATER THE INFOTAINMENT SYSTEM WAS OPERATIONAL AGAIN." A SHORT 45 SECOND VIDEO OF THE CONCERN HAS BEEN ATTACHED TO HELP VALIDATE THE SPECIFIC CUSTOMERS CONCERN. CAUSE THE SOFTWARE IN THE VEHICLES TOUCH SCREEN HAS A LIMITED BUFFER SIZE FOR NAVIGATION/MAP INFORMATION. IF THE TOUCH SCREENS BUFFER IS EXCEEDED, THE INFOTAINMENT SYSTEM WILL RESTART AS DEPICTED IN THE ATTACHED VIDEO. THE CONCERN IS LOCATION AND TRAFFIC DENSITY DEPENDENT, AND CAN BE REPLICATED AT WILL WHEN PASSING THROUGH THE SPECIFIC AREA."
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TSB/Document ID: SSM-65337
Replacement Service Bulletin Number:
MFR Communication Date: 2013-06-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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TOPIx - SSM65337 - XJ - Touch Screen switches off momentarily and resets
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XJ_Touch Screen switches off momentarily and resets.wmv
Reference SSM65337
Models XJ / X351
Title XJ - Touch Screen switches off momentarily and resets
Category Electrical
Last modified 04-Jun-2013 00:00:00
Symptom 207000 Entertainment Systems
Vehicles Affected
2011 XJ
2012 XJ *only* with the old HMI version of Touch Screen
software. If K121 / UPS6111 - 6 Row HMI Update has
been performed, the vehicle will not experience this
concern. If a vehicle has had the HMI update and is
experiencing a concern submit a Technical Assistance
case for further diagnostic support.
Concern
A customer may report while utilizing the navigation map
or while under route guidance, the vehicle’s Touch Screen
switches off momentarily, and resets as if the vehicle were
just started. A tell tale symptom might include "the
system went blank momentarily, then the Jaguar leaper
appeared, and a few seconds later
the Infotainment System was operational again."
A short 45 second video of the concern has been
attached to help validate the specific customer’s concern.
Cause
Content The software in the vehicle’s Touch Screen has a limited
buffer size for navigation/map information. If the Touch
Screen’s buffer is exceeded, the Infotainment System will
restart as depicted in the attached video. The concern is
location and traffic density dependent, and can be
replicated at will when passing through the specific area.
NOTE: Not all problematic areas are known or have been
reported. A few of the troublesome areas are noted
immediately following. The problem may occur in other
regions and is not specific to California.
Intersection of the 101 and 134 - California
Intersection of the 170 and 101- California
Intersection of the 60 and 5 - California
405 traveling through Van Nuys - California
Correction
After validating the customer’s concern matches the
description and video, use IDS with DVD134.01 and
calibration file v.133 or later and perform the ‘Configure
existing module – Front control/display interface module
(high level display front)’ option. If you require further
technical support for any reason, submit a Technical
Assistance inquiry with session files attached.
http://topix.jaguar.jlrint.com/topix/service/archive/416022/index
6/6/2013
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