LI82.95-P-054406 Service Bulletin/Repair Instructions

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"SOS mbrace Service Not Activated" displayed in Instrument Cluster

Topic number
Ll82.95-P-054406
Version
2
Design group
82.95 Emergency call systems
Date
01-23-2013
Validity
All MY13166, 172, 204, 207, 212, 218, 231, 463
Reason for change
Added more diagnostic information and a request for more information about activation status
Reason for block
Complaint:

"SOS mbrace Service Not Activated" displayed in Instrument Cluster after vehicle taken out of transport mode

Note: "SOS mbrace inoperative" is indicative of a different issue.
Cause:

Over the Air Registation has failed or has not been completed
Remedy:

1.) Ensure vehicle is in a location with known good Verizon Wireless signal

2.) Verify location and time on head unit is accurate (e.g. ensure good GPS coverage)

3.) If igntion has been on for more than 4 minutes, cycle the ignition and wait for another 8 minutes

4a.) If message remains in Instrument Cluster after the above steps have been taken (please perform steb 4b in parallel to this step), call HTI dealer support (877-826-6319) with you vehicle information and state that the OTAR (Over

the Air Registration) process has failed on the vehicle you are working on and that you have verified proper operating

conditions prior to calling. They will assist you in completing the OTAR process.

4b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create PTSS case with the following symptom string: >Communication/information>Communication>Telematics service>TELEAID emergency call system>TELEAID function>Activation/

deactivation fails and include the following in the case:

Activation status page from actual values in Xentry under the mbrace control unit showing the following:

Ooerating condition: in-service/in-provisioning/out-of-service/transport mode/production mode

Registration error status

Working key: valid or invalid

Which mbrace functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed explanation what the problem is (e.g. network announcments)

mbrace control unit log

Confirmation that HTI has been contacted first and the account was properly set from their side. When in contact

with HTI, what is the activation status of the customer's account?

Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.

When closing the case, please explain how the issue was resolved
Symptoms

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot be authorized

01-24-2013 4:52 PM

©Copyright Daimler AG
DAFARLE

Page 1/7
Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Reauthorization fails

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Poor reception

Communication/information I Communication IT elematics service I TELEAID emergency call system I TELEAID function I SOS button is nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Activation/deactivation fails

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot connect call

Communication/information I Communication I T elematics service I TELEAID emergency call system I TELEAID function I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle data

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Telediagnosis button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I MB info nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button flashes

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I MB-Info button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I No/faulty vehicle data

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I Cannot connect call

Communication/information I Communication I Telematics service I mbrace emergency call system (USA} I TELEDIAGNOSIS I Cannot be authorized
Validity

Vehicle
Engine
Transmission
166.824

166.872

166.873
*
*
166.874

204.000

204.001
.

.•

*
•
•

*
•
•
•
204.002
•
•
204.003
•
*
204.006
*
•
01-24-2013 4:52 PM

©Copyright Daimler AG
DAFARLE

Page 2rT
204.007

204.008

204.022

204.023
.

.•

•

•
204.025

204.031

204.041

204.044

204.045

204.046

. 204.047
.

.
204.048

204.049
•

•
•

•

•
.
204.052
.
204.054
•
204.055
•
204.056

204.057

204.065

204.077

204.080

204.081
.

•
.

.

.
204.085
.•

.
204.087

204.088
•

•
204.082
204.089

204.092

204.200

204.201

204.202

204.203

204.207

204.208

204.222

204.223

204.225

204.231

204.241

204.245

204.246

204.247

204.248

01-24-2013 4:52 PM
©Copyright Daimler AG
.

•

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•

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•

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•

•
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.•

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•
•

•

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•

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•

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DAFARLE
Page 3/7
204.249

204.252

204.254

204.256

204.257

204.277

204.282

204.289

204.292

204.302

204.303

204.331

204.347

204.348

204.349

204.357

204.377

204.388

204.901

204.902
.

.

.

•

•

•
.

•

•

•
.

.

.

•
.
'
•
.•

.

•

•

•
204.904

204.956

204.957
.

.
204.981
•

•

•

•

•

•
204.982

204.983

204.984

204.987

204.988

204.990
.
204.992
•

•
204.993

204.997

207.302
•

•

•

•

•

•

•

•

•

•

•

•

•
.
207.303
•

•
207.322
•
207.323

207.347
•

•
•

•

•

•
•

•

•

•
•

•

•

•

•

•

•

•

•

•
•

•

•

•

•

•

•
207.348
.
207.355

207.356
•

•
*
*
•

•
207.357

207.359

01-24-2013 4:52 PM

©Copyright Daimler AG

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