LI82.95-P-059559 Service Bulletin/Repair Instructions

iC ENTRY

"SOS mbrace® Service Not Activated" displayed persistently in Instrument Cluster

Topic number
Ll82.95-P-059559
Version
Design group
82.95 Emergency call systems
Date
07-30-2014
Validity
Vehicle Models with SA 348 (Mercedes-Benz mbrace®}
Reason for change

Reason for block
Complaint:

"SOS mbrace®Service Not Activated" displayed persistently in Instrument Cluster after vehicle taken out of transport

mode.

Note: "SOS mbrace® inoperative" is a different issue.
Cause:

1. Over the Air Registration has failed or has not been completed: the message "SOS mbrace® Service not Activated"

is displayed every ignition cycle and remains during the drive, as a reminder that the mbrace® services are not provisioned yet.

The fault code 815CEOO (Registration with TOC has failed} will be CURRENT and STORED in the mbrace® control

unit.

or (US only}

2. The customer does not have an active mbrace® subscription and the trial period has expired and/or if initially declines mbrace® service:

In this case the message "SOS mbrace® Service not Activated" is displayed for -10 seconds only after an mbrace

button press. (i-button, wrench button, or SOS-button}.

The fault code B15CEOO is not seen (Xentry DVD release 9/2013 or newer}. This is a NORMAL behavior for non

mbrace subscribers.

Therefore, reactivating the customers mbrace control unit/subscription shall not be claimed under warranty.
Remedy:

Note: DO NOT Deactivate/Deprovision the mbrace control unit. The new mbrace® hardware (option code 348

(mbrace®}} is not the same as the old mbrace® hardware (option code 359), so deactivation I three-button-press will

NOT work and only further complicate the activation process!!
1.) Check mbrace® control unit for fault codes (DTCs) indicating that the control unit is defective. If there are any critical DTCs perform the test steps indicated by the SDS. Otherwise, proceed to step 2.

2.) Ensure vehicle is in a location with known good mobile communications network.

3.) Verify that the location and time displayed on the head unit is accurate (e.g. ensure good GPS coverage).

4.) If ignition has been ON for more than 4 minutes, turn the ignition OFF, then turn the ignition back ON and wait for

another 8 minutes.
07-30-2014 8:16 PM

©Copyright Daimler AG
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HE NT RY

Note: If the complaint has been resolved by step 4 then the system is working as designed. No warranty claim should

be created (activity is included within standard PDI check).

5a.) If message remains in Instrument Cluster after the above steps have been taken (please perform step 5b in parallel to this step), get in contact with your Service Provider Dealer Support with your vehicle information and state that

the OTAR (Over the Air Registration) process has failed on the vehicle you are working on and that you have verified

proper operating conditions (e.g. that you have performed steps 2-4) prior to calling. They will assist you in completing

the OTAR process.

5b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create a TIPS case with the following symptom string: >Communication/information>Communication>Telematics service>TELEAID emergency call system>TELEAID function> Activation/

deactivation fails and include the following in the case:

Activation status page from actual values in Xentry under the mbrace control unit showing the following:

Operatina condition: in-service/in-provisioning/out-of-service/transport mode/production mode

Status of failed registration

•

Progress of failed registration: on-going/completed

Working key: valid or invalid

China only:

Data packet User name (SIP Packet Data VPDN)

EVDO User Name

Which mbrace® functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed

explanation what the problem is (e.g. network announcements).

mbrace® control unit log.

Confirmation that the Service Provider has been contacted and that the account is properly set up on their

side. When in contact with the mobile communications network provider, what is the activation status of the

customer's account?

Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.

When closing the case, please explain how the issue was resolved.
Symptoms

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot be authorized

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Reauthorization fails

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Poor reception

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button is nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Activation/deactivation fails

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot connect call

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle data
07-30-2014 8:16 PM

© Copyright Daimler AG
PLUBONS

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Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Telediagnosis button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I MB info nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button flashes

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I MB-Info button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I No/faulty vehicle data

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnformation I Cannot connect call

Communication/information I Communication I Telematics service I mbrace emergency call system (USA) I TELEDIAGNOSIS I Cannot be authorized
Control unit/fault code

Control unit
Fault code
Faulttext
OTA- mbrace or TELEAID

(N123/4) (XLCT) (GLK (204),C

(204),SLK (172),CLS (218),E

(207),GL (166))
-
-
OTA- mbrace or TELEAID

- Emergency call (N123/4)

(XLCTECL) (GLK (204 ),C

(204),SLK (172),CLS (218),E

(207),GL (166))
-
-
DTA - mbrace or TELEAID

- MB Info I Breakdown assistance (N123/4) (XLCTSERV)

(GLK (204),C (204),SLK (172),

CLS (218),E (207),GL (166))
-
Validity

Vehicle
Engine
Transmission
B (242, 246)
•
•
c (204)

c (205)
•

•
CLA(117)
•

•

•
CLS (218)
•
•

•
E (207)
*
*
GL (166)
•
*
07-30-2014 8:16 PM

©Copyright Daimler AG
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GLA (156)

GLK (204)

s (222)

SL (231)

SLK (172)
.
.
•

•

•

•
•
•
•

•
Full model designation breakdown

Vehicle
Engine
Transmission
117.301
651.901
711.642
117.301

117.302

117.303

117.305
651.901

651.930

651.930

651.930
724.003

724.011

724.003

724.011
117.308

117.308
651.930
711.645
651.930

607.951

607.951

270.910

270.910

270.910
724.003

711.632

724.020

711.632

711.643
117.312

117.312

117.342

117.342

117.342

117.343

117.343

117.344

117.345

117.346

117.347

117.352

117.352

156.902

156.903

156.905
270.910

270.910

270.920

270.920

270.920

270.910

133.980

133.980

651.930

651.930

651.930
724.002

711.643

724.002

724.003

724.003

724.011

724.011

724.015

724.016

724.011

724.004

724.011

711.632
156.908
651.930
156.908

156.912
651.930

607.951
156.912

156.942
607.951

270.910
156.942

156.943

156.943

156.944

156.945
270.910

270.910

270.910

270.920

270.920
711.647

724.001

711.647

724.001

724.004

724.004
156.946
270.920
724.011
07-30-2014 8:16 PM

©Copyright Daimler AG
724.004

711.631

724.021
PLUBONS

Page 4/17
ENTRY

156.952

156.952

166.823
133.980

133.980

642.826
724.015

724.016

722.903
166.823

166.824

166.824
642.826

642.826

642.826

276.821

276.821

276.821
725.031

722.903

725.031
276.821

278.928

278.928

278.928

278.928
725.031

722.909

725.031

725.032

725.033
166.873

166.873

166.873
278.928
722.909
278.928

278.928
725.031

725.032
166.873

166.874

166.874
278.928

157.982

157.982

651.980

651.980
725.033

722.905

722.931
166.856

166.856

166.864

166.864

166.872

166.872

166.872

166.872
172.403

172.403

172.403

172.447

172.447

172.447

172.448

172.448

172.457

172.475

204.000
651.980

271.861

271.861

271.861

271.861

271.861

276.956

152.980

651.913
722.904

725.031

722.904
711.670

722.908

725.011

711.653

711.654

722.997

711.655

722.997

722.906

722.909

711.653
204.000

204.000

204.000

204.001
651.913

651.913
716.656

722.694
651.913

651.913
722.996

711.653
204.001
651.913
716.656
204.001
651.913

651.913
722.694

722.996
651.911
711.653

716.656

722.646

722.908

711.670

12 3 4 5

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