File in Section:
Bulletin No.:

Service Bulletin

Date:

08 - Body and Accessories
08-08-49-018E
July, 2014

TECHNICAL
Subject:

Scratches or Scuffs on Console, Center Stack, Door Panels and Steering Wheel Trim
Panels (Polish Trim Panels)

Models:

2009-2015 Cadillac CTS-V (All Models)
2013-2015 Cadillac ATS, SRX, XTS
2014-2015 Cadillac CTS Sedan, ELR

This bulletin has been revised to add the 2014 and 2015 Model Years and add the Cadillac
CTS Sedan and ELR. Please discard Corporate Bulletin Number 08-08-49-018D.

Condition
Some customers may comment on scratches or scuffs
on the console, center stack, door panels and steering
wheel trim panels. This condition may appear more
evident on vehicles equipped with a high gloss
Obsidian Black interior.

Cleaning High Gloss Surfaces and
Vehicle Information and Radio Displays

Cause
The high gloss finish on the console, center stack and
steering wheel trim panels may tend to show more
scratches. These scratches may be more noticeable
due to certain usages (such as dragging items across
the center console area, fingernail scratches around
knobs or switches, etc.).

Correction
Note: Scratched, scuffed or nicked trim panel
components are not to be replaced at GM's expense.
A GM authorized dealership or detail shop may polish
out light scratches or scuffs on the trim panels at the
dealer's or customer's expense. A GM-approved
Cleaner Wax, P/N♦88865218 (in Canada, P/N
02675208), may be used on the high gloss trim panels
to help maintain the gloss finish and remove scuffs.

2873573

For vehicles with high gloss surfaces or vehicle
displays, use a microfiber cloth as shown in the
illustration above to wipe surfaces. Before wiping the
surface with the microfiber cloth, use a soft bristle brush
to remove dirt that could scratch the surface. Then use
the microfiber cloth by gently rubbing to clean. Never
use window cleaners or solvents. Periodically hand
wash the microfiber cloth separately, using mild soap.
Do not use bleach or fabric softener. Rinse thoroughly
and air dry before next use.
Important: Do Not attach a device with a suction cup
to the display. This may cause damage and would not
be covered by the warranty.

Copyright 2014 General Motors LLC. All Rights Reserved.

Page 2

July, 2014

Parts Information

Bulletin No.: 08-08-49-018E

Warranty Information

Part Number

Description

88865218 (in
Canada,
02675208)

Cleaner Wax

Please advise the customer that any physical damage
such as scratches, scuffs or nicks to the trim panels are
not covered under the terms of the New Vehicle Limited
Warranty.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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