File in Section:
Bulletin No.:

Service Bulletin

Date:

00 - General Information
07-00-89-037G
January, 2014

WARRANTY ADMINISTRATION
Subject:

Courtesy Transportation and Roadside Assistance Programs

Models:

2014 and Prior GM Passenger Cars and Trucks

Attention: GM of Canada and IPC Service Agents are not authorized to utilize this service bulletin.
GM of Canada Service Agents/retailers should refer to the most recent Home Office
Letters for program details.
This bulletin has been revised due to significant program changes. Please discard Corporate
Bulletin Number 07-00-89-037F.

Important: Roadside Assistance and Courtesy
Transportation Programs are not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. GM reserves the right to modify or
discontinue the Courtesy Transportation and/or
Roadside Assistance Programs at any time.

Courtesy Transportation Program
One of the hallmarks of GM Warranty Administration
has been the ability to offer a comprehensive courtesy
transportation program to our customers. Up to now,
GM has had a single, preferred supplier which has
served us well in meeting our service rental needs.
Today, our business needs and objectives have
changed and many of our dealers now have a small
allocation of fleet vehicles to utilize for courtesy
transportation.
However, the need still exists to provide 100% service
rental availability to our customers. Therefore, effective
January 1, 2014, GM will transition from a single source
to multi-preferred suppliers to provide service rentals
for the Courtesy Transportation Program. A list of
preferred suppliers is provided in this bulletin and will
be updated periodically.
The designated preferred suppliers have agreed to
adhere to the following program guidelines:
Tier 1 (All GM models, except Cadillac) - $38.00* or
less per day
Tier 2 (Cadillac Only) - $47.00* or less per day

Copyright 2014 General Motors LLC. All Rights Reserved.

* Rates include all applicable state and local sales
taxes, security and stadium fees, along with any levies
(including licensing fees). The supplier is responsible
for remitting taxes and fees to individual states as
required.
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Vehicles must be clean and well maintained.
Unlimited mileage allowance per day.
Vehicles are to be current or within the past one
model year.
Supplier will allow a minimum grace period of (2)
hours when a customer returns a rental vehicle.
Rentals must be directly aligned to brand (and
segment within the brand) which is being serviced
(e.g. Chevrolet to Chevrolet). Every attempt
should be made to provide the same make/model
of vehicle that the customer owns or leases. If this
is not possible, upgrades to higher class GM
brands, including Cadillac, should be utilized for
customer satisfaction. (Refer to attachment A).
Hours of operation (minimum standard) will be
Monday – Saturday, 8:00 AM – 5:00 PM.
GM dealers will provide payment to supplier(s).
GM does not remit payment directly to rental
agencies.
Reimbursement will not be provided for non-GM
vehicles.
Dealer discretion for choice of supplier and
minimum/maximum volumes required for service
rentals.

Page 2

January, 2014

Program Coverage and Eligibility
Courtesy Transportation can be made available for:
• Warranty repairs for all GM vehicle purchase and
lease customers within the Bumper-to-Bumper
and Powertrain coverage of the New Vehicle
Limited Warranty (excluding Medium Duty trucks).
• For 2007 and future vehicles, courtesy
transportation may be available for warranty
repairs within the bumper-to-bumper and 5 year/
100,000 mile or 6 year/70,000 powertrain
coverage as applicable. Refer to the Warranty and
Owner Assistance Manual or Investigate Vehicle
History (IVH) for vehicle-specific age/mileage
warranty terms.
• Warranty repairs within the 8 year/100,000 mile
Hybrid Specific Warranty for all Hybrid vehicles.
• GM company-owned vehicles.
• May be used in conjunction with adjustments
outside the warranty on a case-by-case basis.
• Courtesy Transportation may be available within
the terms of the Certified Used Programs. Please
refer to IVH to verify eligibility.
Important: Eligibility for Courtesy Transportation
related to product recalls and special policies will be
addressed in the applicable bulletin.
Important: Some GM vehicles may have different
Courtesy Transportation Program Terms. Please refer
to the Owner’s Manual for details.
The following transportation expenses are ineligible:
• Non-warranty Service Agent provided services,
such as customer pay and all GM brand
maintenance programs.
• The number of vehicle rental reimbursement days
claimed must be justified by the warranty repairs
performed. Excessive use of a rental vehicle
beyond completion of the warranty repair is the
customer’s responsibility.
• During services provided to vehicles in daily and
long-term rental service, demonstrator service,
and Service Agent-owned vehicles.
• Rentals exceeding 2 days when parts expediting
charges are also being applied to the job card (a
maximum of 2 days rental will be allowed).
• Rentals for 6 or more days require GM
authorization.
• Non-GM VINs are not eligible for reimbursement.
• When a rental vehicle is provided that is older than
the current or past (1) model year.
• Rental vehicle insurance, fuel, taxes, levies or any
sort of vehicle licensing fee(s). No additional
charges can be added to the Rental Agreement
that would cause the daily rate to exceed the
General Motors program allowance.
• Vehicle rental periods prolonged by the Service
Agent personnel, processes, and/or practices are
considered the responsibility of the Service Agent.
• Beginning with the 2010 model year and going
forward, the courtesy transportation program has
been discontinued for Cutaway vehicles.

Bulletin No.: 07-00-89-037G

Courtesy Transportation Options
Same-Day Repairs *
• Shuttle Service - Providing a shuttle service for
customers is the preferred transportation
alternative and should be considered any time a
warranty service appointment is scheduled or an
eligible vehicle is brought in for a warranty repair.
The Service Agent can submit up to $7.50 each
way for shuttle service provided. If the Service
Agent does not operate a shuttle service, then the
customer may utilize public transportation (taxi,
bus, train, etc.) and submit receipt(s) for
reimbursement consideration up to $7.50
each way.
* Cadillac Customers may be offered any transportation
option for same-day repairs.
* Chevrolet, Buick and GMC customers may be offered
same-day service loaners in conjunction with the
Enhanced Chevrolet, Buick-GMC Courtesy
Transportation Program Guidelines (Refer to
Article 1.4.13.1 of the Service Policies and Procedures
Manual).
Overnight Repairs – Non-Rental Vehicle Options
• Reimbursement for Fuel Provided - When an
eligible vehicle is unavailable due to overnight
warranty repairs, customers who elect to utilize
rides from another person (i.e. friend, neighbor,
etc.) in lieu of a rental vehicle may receive
reimbursement for their actual cost (based on paid
receipts) of fuel purchased up to $10 per day, $50
maximum.
• Reimbursement for Use of Public Transportation When an eligible vehicle is unavailable due to
overnight warranty repairs, customers who use
any form of public transportation in lieu of a rental
vehicle may receive reimbursement for their actual
cost based on receipts provided up to $37 per day,
$111 maximum.
Overnight Repairs – Rental Vehicle Policies
When an eligible vehicle is unavailable due to overnight
warranty repairs, a rental vehicle up to a maximum of
$38 (for most GM vehicles) per day may be provided.
When an eligible vehicle is unavailable due to overnight
repairs, a rental vehicle may be provided. Scheduling
service appointments increase Service Agent efficiency
and customer satisfaction, while minimizing vehicle
repair time. If the vehicle cannot be scheduled in the
service department, and is still operative and safe to
drive, the customer should be encouraged to drive the
vehicle. Scheduling service visits late in the afternoon
or immediately prior to a weekend or holiday, when
service will not be performed until the next working day,
does not constitute an overnight repair, unless the
vehicle is inoperative or otherwise unsafe to operate.
Rental Vehicle-Brand: GM requires the rental vehicle
provided to the customer be a GM model. The model
year of the GM vehicle must also be current or within
the past (1) model year. Every attempt should be made
to provide the same make/model of vehicle that the
customer owns. If the same make/model is not
available, it is recommended that the customer’s needs
be filled by the same class of vehicle (ie: an SUV for an

Bulletin No.: 07-00-89-037G

January, 2014

SUV). If this is not possible, other GM brands are
acceptable, including upgrades to higher class vehicles
including Cadillac.
Rental Term (Length): The maximum vehicle rental
reimbursement period is 5 days. Service Management
approval is required for rentals in excess of 3 days. GM
authorization is required on any rental of 6 or
more days.
Issue Escalation Process: In the event a concern
arises between the Service Agent and the designated
preferred rental agency on GM vehicle availability or
daily rental charges, the Service Agent should escalate
the issue with their GM Field Representative.

Page 3

Preferred Rental Agencies
The following is a list of designated preferred rental
agencies for the Courtesy Transportation Program
when vehicles are obtained from a source outside of
the Service Agent.

National Level (U.S.)
Enterprise Holdings, Inc. - 6727 locations, Phone:
800-261-7331
Hertz Corporate - 3200 locations, Phone:
800-654-3131
Avis Corporate - 1350 locations, Phone: 800-230-4898

Page 4

January, 2014

Bulletin No.: 07-00-89-037G

Regional Level (Select Agencies & Licensees)
North Central
Penske Car Rental
2555 Telegraph Road
Bloomfield Hills, MI 48302
(248) 648-2500

Sonju Enterprises (Avis-Budget)
Sawyer International Airport
225 Airport Avenue
Marquette, MI 49841
(906) 346-6398

Sonju Enterprises (Avis-Budget)
Ramada
412 W. Washington Street
Marquette, MI 49855
(906) 346-6398

National/Alamo
4125 Hangar Drive NW
Bemidji, MN 56601
(218) 751-1880

Sonju Enterprises (Avis-Budget)
Duluth International Airport
4701 Grinden Drive
Duluth, MN 55816
(218) 727-7233

Sonju Enterprises (Avis-Budget)
Airways Aviation
2002 Airport Road
Grand Rapids, MI 55744
(218) 727-7233

Sonju Enterprises (Avis-Budget)
Falls International Airport
2643 CR 108
International Falls, MN 56649
(218) 285-7799

Hertz
Bismarck Municipal Airport
2301 University Drive
Bismarck, ND 58502
(701) 223-3977

Avis
1557 University Drive
Fargo, ND 58103
(701) 241-1580

Rydell Auto Center
2700 South Washington
Grand Forks, ND 58208
(701) 772-7211

Byers Car Rentals (Hertz)
4200 International Gateway
Columbus, OH 43219
(614) 239-1084

5 Star Rental, Inc. (Avis)
4550 Terminal Road, Suite 107
Rapid City, SD 57703
(605) 393-8911

Hertz
Regional Airport
4550 Terminal Road, Suite 108
Rapid City, SD 57703
(605) 393-0160

Hertz
Costello Terminal
2801 Jaycee Lane
Sioux Falls, SD 57104
(605) 336-8790

Mayfair
Airport
2727 E. Layton Avenue
Cudahy, WI 53110
(414) 489-6600

Mayfair
6319 S. 108th Street
Franklin, WI 53132
(414) 427-0300

Mayfair
5788 Hwy 60 East
Hartford, WI 53027
(262) 670-3527

Mayfair
7519 60th Avenue
Kenosha, WI 53142
(262) 654-5430

Mayfair
6841 W. Brown Deer Road
Milwaukee, WI 53223
(414) 354-8600

Mayfair
36833 Wisconsin Avenue
Oconomowoc, WI 53066
(262) 569-4390

Mayfair
7904 Washington Avenue
Racine, WI 53406
(262) 884-0550

Mayfair
1720 Paramount Drive
Waukesha, WI 53186
(262) 513-3330

Bulletin No.: 07-00-89-037G
Mayfair
1750 N. Mayfair Road
Wauwatosa, WI 53226
(414) 258-4441

January, 2014
Broadway (Hertz)
1964 Airport Road
Green Bay, WI 54313
(920) 498-6411

Sonju Enterprises (Avis-Budget)
3022 Tower Avenue
Superior, WI 54880
(218) 727-7233

Northeast