06-00-89-026M Service Bulletin/Repair Instructions

File in Section:
Service Bulletin
Bulletin No.:

Date:
00 - General Information

06-00-89-026M

November, 2014
WARRANTY ADMINISTRATION

Subject:
Warranty Administration – Revised Customer Concern Not Duplicated (CCND) /

Verified Labor Operation Numbers/How to Submit CCND Transactions in Global

Warranty Management
Models:
2015 and Prior GM Passenger Cars and Light Duty Trucks
This Bulletin has been revised to add the 2015 Model Year, update Labor Operations and the

Notice at bottom of the chart. Please discard Corporate Bulletin Number 06-00-89-026L.
Below is list of the labor operations and descriptions for "Customer Concern Not Duplicated/Verified" (CCND)

conditions and guidelines to follow when using them. For a complete list of guidelines involving the use of CCND

labor operations, please refer to the Service Policies and Procedures Manual (Section 2.4 — Customer Concern Not

Duplicated/Verified).
Customer Concern

Not Duplicated

Labor Operations

Numbers
Description
Example of Proper Usage
0559929
Air/Wind Noise
Customer states there is a wind noise from the windshield

area. Performed related system verification procedure in

SI with no trouble found and unable to duplicate customer

concern.
0569929
Waterleaks
Customer stated water was leaking from the sunroof

area, followed SI diagnostics for waterleaks and was

unable to duplicate the customer concern.
1049929
Interior Buzz/Squeak/Rattle
Customer states there is a rattle from the driver door

when it is closed. Performed related system verification

procedure in SI with no trouble found and unable to

duplicate customer concern.
2069939
Keyless Entry/Theft Alarm/Memory Seats/

Lighting/Power Windows
Customer states the keyless entry transmitter does not

operate. Performed related system verification procedure

in SI with no trouble found and unable to duplicate

concern.
2419919

2429919

2439919

2449919
Brakes
Customers states ABS / TCS / Stability Control light

came on, but now it’s off. Scan tool shows history code.

Cleared code, followed system verification with no trouble

found and unable to duplicate concern.
3019959

3029959

3039959

3049959
Axle, Differential or Rear Drive Module (RWD

and AWD Vehicles
Customers states driveline noise, vibration or intermittent

All Wheel Drive Light On. Followed SI procedures to

identify driveline noise / vibration or cause of the AWD

indicator and unable to duplicate concerns.
3429919
OnStar®
Customer states that OnStar® will not connect to an

advisor. Performed related system verification procedure

in SI with no trouble found and unable to duplicate

concern.
Customer Concern

Not Duplicated

Labor Operations

Numbers
Description
Example of Proper Usage
3429969
Entertainment
Customer states sound from the rear speakers pops or

distorts. Performed related system verification procedure

in SI with no trouble found and unable to duplicate

concern.
4029929
Engine CCND - Engine Controls and Fuel
Customers states engine light was on with a fuel related

DTC, followed system verification procedure for DTC as

indicated and unable to duplicate the concern.
4039949
Engine Cooling
Customer states engine is overheating. Performed

related system verification procedure in SI with no trouble

found and unable to duplicate concern.
Engine Electrical
Customer states vehicle would not start/crank. Performed

related system verification procedure in SI with no trouble

found and unable to duplicate concern.

Note: Use 4041512 for battery charge & test.
12V Battery / 12V Charging System
Customer states vehicle would not start/crank. Performed

related system verification procedure in SI with no trouble

found and unable to duplicate concern.

Note: Use 4041512 for battery charge & test.
4059959
Exhaust
Customer is not satisfied with exhaust, either a boom,

tone, etc., followed exhaust noise diagnosis with no

trouble found and unable to duplicate concern.

Determined exhaust is no different from other like

vehicles.
4069919
Engine CCND – Engine Mechanical
Customer states engine making abnormal noise or

leaking fluid, followed SI diagnosis for noise or leaks and

was unable to duplicate customer concern.
4429959

4439959
Heating and Air Condition
Customer states A/C system not cold enough. Performed

system verification for A/C system. Temperature is found

to be within specifications.
5019989
Hybrid Electronics & Hybrid Charging
Customer states vehicle will not charge at home charging

station, Performed related system verification procedure

in SI with no trouble found and unable to duplicate

concern.
5029989
Hybrid/EV Cooling System Plumbing
Customer states there is a leak from the cooling system,

followed SI diagnosis for leaks and was unable to

duplicate customer concern.
Electronics/Safety/Object Detection
Customer states the Lane Departure Warning Indicator

illuminates when going around a corner. Followed SI

diagnostics for Lane Departure Warning System

Malfunction and was unable to duplicate the customer

concern.
6459939
Electronics/Airbags
Customer states the keyless entry transmitter does not

operate. Performed related system verification procedure

in SI with no trouble found and unable to duplicate

customer concern.
7029929
Seat Heating and Cooling/Hardware. Trim

and Upholstery/Power Seat
Customer states the driver front seat heater will not warm

up. Performed related Front Heated Seat Malfunction

procedure in SI with no trouble found and unable to

duplicate customer concern.
7429949

7439949

7449949
Steering
Customer states steering noise / whine when turning at

parking lot speeds at cold temperatures. Followed SI

procedures and was unable to duplicate.
8009929

8019929

8029929

8039929

8049929

8079929
Suspension
Customer states front suspension noise over bumps.

Followed SI procedures to diagnose front suspension

noise and was unable to duplicate concern.
4049939
4049979
6429919
Customer Concern

Not Duplicated

Labor Operations

Numbers
Description
Example of Proper Usage
Tire Pressure Monitoring System (TPMS)
Customer states pressure value for one tire is not

displayed on DIC. Performed related system verification

procedure in SI with no trouble found and unable to

duplicate concern.
8059949

(For Tire and Wheel Concerns See 8069939)

8069939
Tires and Wheels (For Tire Pressure

Monitoring System Concerns See 8059949
Customers states a tire vibration accompanied by a

thumping noise is heard at highway speeds. Road tested

and checked tire balance. Unable to duplicate concerns.
8429939
Transfer Case
Customer states vehicle does switch between 2 and 4

wheel drive, followed SI diagnostics for transfer case and

was unable to duplicate customer concern.
8439919
Manual Transmission-Clutch
Customers states the clutch does not engage properly

when shifting, followed SI procedures for clutch feel and

was unable to duplicate customer concern.
8449929
Manual Transmission
Customs states the vehicle does not shift properly,

followed SI diagnostics for shift problems and was unable

to duplicate the customer concern.
8469959
Automatic transmission
Customer states the vehicle does not shift properly,

followed SI diagnostics for shift problems and was unable

to duplicate the customer concern.
Notice: In some cases the subject vehicle may be operating as intended but not in line with the expectations of the

customer. In cases where the vehicle is operating as intended but not in-line with customer expectations, service

management is strongly encouraged to submit a Field Product Report (Product Information Report for Canada).

Refer to the latest version of Corporate Bulletin Number 02-00-89-002 (10-00-89-006 for Canada) for additional

information on how to submit a field product report.

Clarification Regarding Use of CCND Engine Mechanical

• 4069919 – Engine CCND – Engine Mechanical

Customer reports engine concern. Service technician collects relevant operating and environmental conditions

from customer during concern event and attempts to replicate/mitigate concern. Technician evaluates ECM for

any engine diagnostic trouble codes and follows fault tree for any identified P-code(s). Technician investigates

any pending Product Information and/or Product Bulletins that may apply to the customer concern. Service

technician is unable to reproduce concern, confirms there are no pending product information bulletins and is

unable to identify a problem with the vehicle. This labor operation should not be used for a MIL active complaint

or non-engine related issues.

• 4029929 – Engine CCND – Engine Controls and Fuel

This labor operation should only be used for engine malfunction indicator lamp concerns when the technician is

unable to identify a problem and/or duplicate the concern. An engine diagnostic trouble code (Pxxxx code) must

be identified in the ECM to use this labor operation. The diagnostic trouble code(s) should be documented on

the technician copy of the repair order. The service technician should follow the fault tree for the identified

P-code(s) and investigate any pending Product Information and/or Product Bulletins that may apply to those

code(s). 4029929 labor operation should not be used for the P0700 DTC. P0700 is specific to the transmission

system must be applied to a transmission labor operation.

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