SERVICE ACTION K250: UNDERTRAY REWORK TO

SERVICE

REMOVE STEERING GEAR GAITER FOUL

15-OCT-14

No.:

6-249NAS

Section:

GENERAL

Market:

BULLETIN

CAN / USA

INFORMATION

THIS SERVICE ACTION REPLACES UPS5914 WITH IMMEDIATE EFFECT
DESCRIPTION
An issue has been identified on a limited number of 2015 model year XJ (X351) where a noise and
vibration from the front of the vehicle is evident when turning the steering wheel at low speed.
AFFECTED VEHICLES
The VIN range of affected vehicles is V75431-V76851.
See the attached list of specific affected VINs.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that a vehicle is affected by this program prior to
undertaking any rework action. Retailers are required to HOLD only affected vehicles in the above
VIN range that are in their control and refrain from releasing the vehicles for new or used vehicle sale
pending completion of the rework action. Affected vehicles already in the hands of customers should
be updated at the next available opportunity.
Refer to Technical Bulletin K250NAS: Undertray Rework To Remove Steering Gear Gaiter Foul, for
detailed repair instructions.
PARTS
DESCRIPTION

PART NO. /
SUNDRY CODE

Rivet

QTY. /
VALUE*

XR813185

2

EXPECTED % OF VEHICLES
REQUIRING PART*
100

* - when ordering parts, order only the expected percentage demand of parts identified
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking
any rework action.
Repair procedures are under constant review and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At
the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K250' together with the relevant Option
Code from the table. SRO and parts information is included for information only. The Option Code(s)
that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back
into the workshop for this action alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31
October 2016 closure date must be submitted for payment within 30 calendar days of completion of
the repair.
PROGRAM
CODE

OPTION
CODE

K250

B

K250

C

DESCRIPTION

SRO

TIME
PART NO.
(HOURS) / SUNDRY
CODE

QTY. /
VALUE

Front undertray modification - Both
sides

05.10.60

0.60

XR813185

2

Front undertray modification - Both
sides

05.10.60

0.60

XR813185

2

10.10.10

0.10

-

-

Drive in/drive out

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

SERVICE ACTION K250: AFFECTED VIN LIST UPDATED 14 OCTOBER
CANADA
VIN

Retailer Number / Name

Sold / Retailer Stock
[as of 14 October]

V75839

4201 Jaguar Toronto

Retailer Stock

V75708

6058 Jaguar of Calgary

Retailer Stock

V76060

Alpine Jaguar

Sold

V75551

Autobahn Motorcars

Sold

V75978

Barrett Jaguar

Retailer Stock

V75697

Cole European

Retailer Stock

V75557

Galpin Jaguar

Retailer Stock

V75601

Galpin Jaguar

Sold

V75747

Hennessy Jaguar

Retailer Stock

V75963

Hennessy Jaguar

Retailer Stock

V75998

Hennessy Jaguar

Retailer Stock

V76002

Hennessy Jaguar

Retailer Stock

V75829

Hennessy Jaguar Gwinnett

Sold

V75581

Hornburg Jaguar Los Angeles

Sold

V75654

Hornburg Jaguar Los Angeles

Sold

V75668

Hornburg Jaguar Los Angeles

Sold

V75762

Hornburg Jaguar Los Angeles

Sold

V76034

Hornburg Jaguar Los Angeles

Retailer Stock

V75517

Hornburg Jaguar Santa Monica

Retailer Stock

V75555

Jaguar Asheville

Sold

V75980

Jaguar Birmingham

Sold

V76043

Jaguar Chattanooga

Retailer Stock

V76095

Jaguar Dallas

Retailer Stock

V75528

Jaguar Fort Myers

Sold

V75530

Jaguar Fort Myers

Retailer Stock

V75569

Jaguar Fort Myers

Sold

V75579

Jaguar Fort Myers

Sold

V75736

Jaguar Fort Myers

Retailer Stock

V75740

Jaguar Fort Myers

Retailer Stock

V75800

Jaguar Fort Myers

Retailer Stock

V75802

Jaguar Fort Myers