Non-Compliance Recall J041 (NHTSA# 14V-389):

SERVICE

Incorrect Tire Placard Label - Update
05-AUG-14

No.:

7-089USA

Section:

RECALL

BULLETIN
Market:

USA

THIS BULLETINS UPDATES 7-086USA
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a voluntary Non-Compliance Recall on certain 2013-2015 model year
Jaguar XK (XKR and XKR-S variants only) vehicles imported into the United States market. Information
relating to the Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $7,000.00 per vehicle.
This Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that
any affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
AFFECTED VEHICLES
A total of 144 2013-2015 model year Jaguar XK (X150; XKR and XKR-S variants only) vehicles in the USA are
affected.
The VIN range of the affected vehicles is SAJWA4FC7DMB50027- SAJXA4FC5FMB56335. Only a limited
number of vehicles within this VIN range are affected. See attached list for specific VINs.
DESCRIPTION
A non-compliance concern has been identified where a spare wheel and tire has been installed in certain XKR
and XKR-S vehicles as original equipment but the tire placard label incorrectly states ‘none’ for the inflation
pressure of the spare wheel. Vehicles where the label does not have the correct tire pressures stated will not
comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110 - Tire Selection and Rims –
Passenger Cars.
EFFECT ON VEHICLE OPERATION
Where the tire placard label does not include tire pressure information regarding the spare wheel, the customer
may inflate the tire to an incorrect pressure. Failure to inflate tires to the correct pressure could lead to loss of
vehicle stability and increase the risk of a crash.
Jaguar Land Rover is not aware of any reports of accidents or injuries attributed to this condition.
SERVICE PROGRAM / REWORK ACTION
Refer to Technical Bulletin J041NAS, Non-Compliance Recall: Incorrect Tire Placard Label, for complete
inspection and repair details. .
There will be no charge to owners for this repair.
ACTION TO BE TAKEN
Dealers are required to check DDW to ensure a vehicle is affected by Program Code ‘J041’ and HOLD all
affected new vehicles in your control and withhold them from onward distribution pending completion of the
rework action detailed in the Technical Bulletin above.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action
required for vehicles in the hands of owners. Owner notification is expected to commence on or before 30 August
2014.
Dealers are advised that the use of affected vehicles as Sales Demonstrator or Service Loaner vehicles
may be considered a violation of Federal legislation. Jaguar recommends against using affected vehicles
for demonstrator or loaner purposes. Please consult your own legal counsel if you have questions in this
regard.
PARTS
For sold vehicles, order the necessary replacement tire placard label(s) a minimum of 48 hours prior to the
scheduled service appointment to avoid repair delays.
For vehicles in retailer stock, retailers can expect relevant tire placard labels to be mailed directly to them (free-ofcharge).
To receive the correct required tire placard label for a sold vehicle, contact the Jaguar Parts Customer Service
team with the VIN(s) of the affected vehicle(s) at:
• [email protected] or
• 888-524-3577 > Option '1'
Refer to the attached list of affected vehicles and retailer.
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of confirming a
booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are
available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'J041' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that
allows for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this
action alone to be undertaken.
PROGRAM
CODE

OPTION
CODE

J041

A

J041

K

J041

D

J041

E

DESCRIPTION

SRO

TIME
(HOURS)

PARTS / SUNDRY
CODE

QTY. /
VALUE

Check tire placard label and if required
spare wheel; no further action

05.10.20

0.20

-

-

Check tire placard label and if required
spare wheel; no further action
Drive in/drive out

05.10.20

0.20

-

-

10.10.10

0.10

-

Check tire placard label and spare
wheel; install new tire placard label

05.10.30

0.30

-

-

Check tire placard label and spare
wheel; install new tire placard label
Drive in/drive out

05.10.30

0.30

-

-

10.10.10

0.10

-

-

Normal Warranty policies and procedures apply

Non-Compliance Recall J041: Sample Owner Letter

IMPORTANT SAFETY RECALL
This notice applies to your vehicle SAJXXXXXXXXXXXXXX

Non-Compliance Recall J041 – Incorrect Tire Placard Label
Vehicle Affected: Jaguar XKR and XKR-S
Model Year: 2013-2015

e

National Highway Traffic Safety Administration Recall Number: 14V-389

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pl

Dear Jaguar XKR / XKR-S Owner,
This notice is sent to you in accordance with the requirements of the Federal Traffic and Motor Vehicle Safety Act.
Jaguar has decided that 2013-2015 model year Jaguar XK (XKR and XKR-S variant only) vehicles fail to conform
to Federal Motor Vehicle Safety Standard (FMVSS) 110 - Tire Selection and Rims – Passenger Cars.
Your vehicle is included in this Recall action.
What is the concern?
A non-compliance concern has been identified where a spare wheel and tire has been installed in certain XKR
and XKR-S vehicles as original equipment but the tire placard label incorrectly states ‘none’ for the inflation
pressure of the spare wheel. Vehicles where the label does not have the correct tire pressures stated will not
comply with the requirements of FMVSS 110.
Where the tire placard label does not include tire pressure information regarding the spare wheel, the customer
may inflate the tire to an incorrect pressure. Failure to inflate tires to the correct pressure could lead to loss of
vehicle stability and increase the risk of a crash.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will inspect and, if
necessary, replace an incorrect tire placard label with the correct tire placard label.
There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Recall Action J041 completed on your vehicle.

sa

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.

Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee
within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.

What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR
(800-452-4827).

You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430-2327

e

If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may
write:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590

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Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to
http://www.safercar.gov to submit a complaint electronically.
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

sa

Peter Pochapsky
Customer Experience Manager

Non-Compliance Recall J041: Technical Q & A
Main Message: A concern has been identified with certain 2013-2015MY XK (XKR and XKR-S) vehicles
with the Tire Placard Label fitted to these vehicles. Canada Motor Vehicle Safety Standard (CMVSS) 110
and Federal Motor Vehicle Safety Standard (FMVSS) require the tire placard reflect the production fit tire
pressures. A number of vehicles have been manufactured with a spare tire but the tire placard label fitted
to the vehicle incorrectly states ‘NONE’ in relation to the tire pressure for the spare.
Q1

Who do I contact if a member of the press contacts me about this recall?

A

Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs
office.

Q2

Why is Jaguar Land Rover Limited recalling certain Jaguar vehicles?

A

Jaguar Cars is conducting a non-compliance recall involving a small number of 2013-2015 Model
Year XK (XKR and XKR-S) vehicles to replace the tire placard label to reflect the correct tire
pressures for the tires fitted to the vehicle in production.

Q3

Can you tell me more about what is wrong with the vehicles?

A

The tire placard label does not show the correct tire inflation pressures for the spare tire fitted to the
vehicle in production.

Q4

How would the customer become aware of potentially having this concern?

A

Customers may inadvertently inflate the vehicle tires to an incorrect tire pressure as the pressure is
not stated on the tire placard installed.

Q5

Does this concern affect vehicle safety?

A

Running tires at the incorrect tire pressures can have adverse vehicle ride and handling
characteristics. The spare tires fitted to the affected vehicles will have been inflated to the correct tire
pressures and these will have been confirmed by the selling retailer prior to vehicle sale.

Q6

Has Jaguar Land Rover Limited received many complaints?

A

Jaguar Land Rover has received no complaints for this issue.

Q7

Have there been any accidents or injuries?

A

Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

Q8

How was the condition discovered?

A

The condition was identified through internal quality inspections.

Q9

How long has Jaguar Land Rover known about this problem?

A

Jaguar Land Rover became aware of this issue in late June 2014.

Q10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to
be designed and engineered for the passengers' safety? What type of measures are you planning to
take?

A

We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors
field data to ensure that any matters relating to safety and compliance are rigorously investigated.

Q11

What has Jaguar Land Rover done in production?

A

Improved production controls and inspection processes have been implemented to ensure correct

installation of tire placard label to vehicles fitted with spare wheels.
Q12

What will Authorized Repairers do to the vehicles?

A

An authorized Jaguar retailer will inspect and, if necessary, replace an incorrect tire placard label
with the correct tire placard label.

Q13

Which vehicles are affected by this recall?

A

A small number of 2013-2015 model year XK (XKR and XKR-S) vehicles manufactured at Jaguar’s
Castle Bromwich (UK) manufacturing plant within the following VIN range and dates are affected:
•

SAJWA4FC7DMB50027- SAJXA4FC5FMB56335

•

August 24, 2012-June 10, 2014

Q14

Are other Jaguar Land Rover models affected by these actions?

A

No other models are known to be affected by this condition, other than those listed on this document.

Q15

Are parts available to rework vehicles?

A

Yes, the necessary parts are available for Jaguar authorized repairers to conduct this repair.

Q16

How much will the recall cost Jaguar Land Rover?

A

Cost was not a factor in deciding to recall these vehicles.