Safety Recall J037: Rear Sub-Frame Toe Link Nut
and Washer Replacement
11-APR-14

No.:

7-080USA

Section:

SERVICE
BULLETIN

RECALL

Market:

USA

THIS SERVICE BULLETIN UPDATES 7-077USA
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a voluntary Safety Recall on certain 2013-2014 model year Jaguar XF, XJ,
and XK vehicles imported into the United States market. Information relating to the proposed Safety
Recall will be posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $7,000.00 per vehicle.
This Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that
any affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
AFFECTED VEHICLES
A total of 297 2013-2014 model year Jaguar XF (XFR-S only; 70), XJ (XJR only; 201), and XK (XKR-S GT only;
26) vehicles in the USA are affected. The VIN ranges of affected vehicles are:
XF (XFR-S only) ..................S78410-U23570
XJ (XJR only) ......................V51872-V64843
XK (XKR-S GT only) ............B51453-B52643
DESCRIPTION OF DEFECT
A concern has been identified where in the event of prolonged aggressive driving with frequent lateral and braking
force inputs it is possible that the rear toe link will separate from the rear sub-frame. In this event, orientation of
the affected rear wheel is lost and the wheel will cant inboard or outboard depending on the direction of vehicle
turn.
EFFECT ON VEHICLE OPERATION
In a failed condition, vehicle stability will be compromised and degree of directional control minimized, this
significantly increases the risk of an accident.
SERVICE PROGRAM / REWORK ACTION
Refer to Technical Bulletin J037NAS, Safety Recall: Rear Sub-Frame Toe Link Nut and Washer Replacement, for
complete repair details. There will be no charge for this repair
ACTION TO BE TAKEN
Retailers are to check DDW to ensure a vehicle is affected by Program Code ‘J037’ and HOLD all affected new
vehicles in your control and withhold them from onward distribution pending completion of the rework action. Sold
vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required
for vehicles in the hands of owners.
Certain XJR vehicles previously updated as part of Update Prior to Sale Notice UPS7513 (Program Code K207)
are not affected by Safety Recall J037.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

Retailers are advised that the use of vehicles within the affected model year / VIN range as Sales
Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation. Jaguar
Land Rover North America, LLC recommends against using affected vehicles for demonstrator or loaner
purposes. Please consult your own legal counsel if you have questions in this regard.
PARTS
DESCRIPTION

Toe Link Nut

PART No. / SUNDRY CODE

QTY. /
VALUE

C2D38498

2

EXPECTED % of VEHICLES
REQUIRING PARTS*
100

NOTE: * when ordering parts, order only the expected percentage demand of parts identified
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of
confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the
correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'J037' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that
allows for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this
action alone to be undertaken.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

J037

B

Install new toe link nut

05.10.30

0.3

C2D38498

2

J037

C

Install new toe link nut
Drive in/drive out

05.10.30
10.10.10

0.3
0.1

C2D38498
-

2
-

NOTE: normal Warranty policies and procedures apply.

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

Safety Recall J037: Sample Owner Letter
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SAJXXXXXXXXXXXXXX

April 2014
RE: Safety Recall J037 – Rear Sub-Frame Toe Link Nut and Washer Replacement

e

Vehicle Affected: Jaguar XFR-S, XJR, XKR-S GT
Model Year: 2013-2014

m
pl

Dear Jaguar Owner,
This notice is sent to you in accordance with the requirements of the Federal Traffic and Motor Vehicle Safety Act.
Jaguar has decided that a defect which relates to motor vehicle safety exists in some 2013-2014 model year
Jaguar XF (XFR-S only), XJ (XJR only), and XK (XKR-S GT only) vehicles. Your vehicle is included in this Recall
action.
What is the concern?
In the event of prolonged aggressive driving with frequent lateral and braking force inputs it is possible that the
rear toe link will separate from the rear sub-frame. In this event, orientation of the affected rear wheel is lost and
the wheel will cant inboard or outboard depending on the direction of vehicle turn.
In a failed condition, vehicle stability will be compromised and degree of directional control minimized, this
significantly increases the risk of an accident.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will replace the rear
sub-frame toe link nuts and washers. There will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Recall Action J037 completed on your vehicle.

sa

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: Please forward this recall notification to the lessee within TEN days.

Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.

What should you do if you have further questions?
Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.

If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430-2327

m
pl

Sincerely,

e

If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may
write:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to
http://www.safercar.gov to submit a complaint electronically.
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.

sa

Peter Pochapsky
Customer Experience Manager

Safety Recall J037: Technical Q & A
Main Message: A durability concern has been identified where in the event of prolonged aggressive
driving with frequent lateral and braking force inputs it is possible that the rear toe link will separate from
the rear sub-frame. Once separated, the orientation control of the affected rear wheel is lost and the
wheel will cant inboard or outboard depending on the direction of vehicle turn. In this condition, vehicle
stability will be compromised and the degree of directional control minimized.
Q1

Who do I contact if a member of the press contacts me about this recall?

A

Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs
office.

Q2

Why is Jaguar Land Rover Limited recalling certain Jaguar vehicles?

A

Jaguar Land Rover is conducting a voluntary safety recall involving 2013 XFR-S and some 2014
Model Year XJR, XFR-S and XKR-S GT Jaguar vehicles due to a concern with the rear sub-frame
toe link durability. In the event of significant and prolonged race style driving, with frequent lateral
force inputs; it is possible that the rear toe link will separate from the rear sub-frame. In this event,
orientation of the affected rear wheel is lost, which causes the vehicle stability to be compromised
and degree of directional control minimized, this significantly increases the risk of an accident.

Q3

Can you tell me more about what is wrong with the vehicles?

A

Engineering investigations have identified that on these vehicles, the rear toe link to chassis joint
may exceed the design specification under certain operating conditions. These conditions are
associated with prolonged race style driving and with frequent lateral force inputs the rear sub frame
toe link may fail.

Q4

How would the customer become aware of potentially having this concern?

A

In this event, orientation of the affected rear wheel is lost and vehicle stability is affected.

Q5

Does this concern affect vehicle safety?

A

Yes, in this condition, vehicle stability will be compromised and the degree of directional control
minimized, this significantly increases the risk of an accident.

Q6

Has Jaguar Land Rover Limited received many complaints?

A

Jaguar Land Rover has not received any complaints of this issue.

Q7

Have there been any accidents or injuries or fires?

A

Jaguar Land Rover is not aware of any accidents, injuries or fires which have been attributed to this
issue.

Q8

How was the condition discovered?

A

Jaguar Land Rover engineering reviewed Road Load Data (RLD) from actual physical vehicle testing
during the design verification process for XJR 5.0L V8 vehicles. The RLD captured during this
physical test differed to the engineering design assumptions used for XJR design and an
investigation into increased loading commenced. The outcome of this detailed investigation was that
the RLD assumptions used in the design of the Rear Sub-Frame Toe link joint for XJR did not
represent the actual loads that could be experienced during the vehicle life. The RLD assumptions
were also used in the design of XFR-S and XKR-S GT vehicles.

Q9

How long has Jaguar Land Rover known about this problem?

A

An investigation was opened by the Critical Concerns Review Group on the 18th November 2013.

Q 10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to
be designed and engineered for the passengers' safety? What type of measures are you planning to
take?

A

We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors
field data to ensure that any matters relating to safety and compliance are rigorously investigated.
The diligence showed here demonstrates the responsible approach taken to ensure that where
conditions such as this are revealed, Jaguar Land Rover proactively seeks to remedy them where
required,

Q 11

What has Jaguar Land Rover done in production?

A

The correct specification of nut and washer assembly is now used on the production line.

Q 12

What will Authorized Repairers do to the vehicles?

A

Authorized Jaguar repairers will replace the toe link sub frame nut and washer assembly with a
component of revised design.

Q 13

Which vehicles are affected by this recall?

A

2013 Model Year XFR-S and certain 2014 Model Year Jaguar XFR-S, XJR, and XKR-S GT vehicles
manufactured at Jaguar’s Castle Bromwich (UK) manufacturing plant within the following VIN ranges
and dates are potentially affected:
- XJR - SAJWA1EK3EMV51872 to SAJAA1439EMV64873 May 2013 to January 2014
- XFRS - SAJAC0911DMS65176 to SAJWA0KZ0EMU23570 November 2012 to January 2014
- XKRS-GT - SAJWA4HA2DMB51453 to SAJAC47S8EMB54244 March 2013 to December 2013

Q 14

Are other Jaguar Land Rover models affected by these actions?

A

No other models are known to be affected by this condition, other than those listed on this document.

Q 15

Are parts available to rework vehicles?

A

Yes, parts are available for Jaguar Authorized repairers to conduct this repair.

Q 16

How much will the recall cost Jaguar Land Rover?

A

Cost was not a factor in deciding to recall these vehicles.

Q 17

How do I know if my Jaguar vehicle is affected?

A

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Jaguar
Authorized repairer for the work to be carried out.

Q 18

How long does it take for the vehicle to be inspected and repaired?

A

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience
to customers and is expected to take no longer than 30 minutes. Naturally, due to dealer schedules,
vehicles may be required for longer.

Q 19

Can I continue to drive my Jaguar vehicle safely until it has been recalled?

A

Customers are advised to contact a Jaguar Authorized repairer should they have any concerns
regarding the rear toe link sub frame.

Note: Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs office.