Safety Recall J034 (NHTSA # 13V-341): Engine
Charge Air Cooler Hose Detachment - Update
11-APR-14

No.:

7-074USA
(issue 2)

Section:

RECALL

Market:

SERVICE
BULLETIN

USA

CHANGES ARE HIGHLIGHTED IN GRAY
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a voluntary Safety Recall on certain 2013-2014 model year Jaguar XF
vehicles imported into the United States market. Information relating to the proposed Safety Recall will be
posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $7,000.00 per vehicle.
This Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that
any affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
The model year and VIN range applicability has been expanded.
AFFECTED VEHICLES
A total of 2,529 (previously 957) 2013-2014 model year Jaguar XF vehicles in the USA are affected. The VIN
range of affected vehicles is S55275-U10449.
DESCRIPTION
A concern has been identified where the Charge Air Cooler (CAC) hose may separate from the charge air cooler
resonator assembly on 2013-2014 model year Jaguar XF 2.0L GTDi vehicles. In the event of detachment, the
driver may hear a loud pop noise as the joint separates. Jaguar Land Rover has concluded that joint separation of
the CAC assembly leads to engine cut out without warning and could potentially cause a crash.
EFFECT ON VEHICLE OPERATION
Should engine cut out occur, the brake vacuum reservoir will be depleted and the vehicle will lose brake power
assistance; however, foundation brakes continue to operate. Power Assisted Steering (PAS) will also be lost once
the vehicle speed drops below the torque converter speed threshold; however, the vehicle steering will remain
functional with increased steering effort required. The vehicle will not re-start.
ACTION TO BE TAKEN
Retailers are required to check DDW to ensure a vehicle is affected by Program Code ‘J034’ and HOLD all
affected new vehicles in your control and withhold them from onward distribution pending completion of the
rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing
the action required for vehicles in the hands of owners.
Owner notification is expected to commence on or before the week of 5 May 2014.
Retailers are advised that the use of vehicles within the affected model year / VIN range as Sales
Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation. Jaguar
Land Rover North America, LLC recommends against using affected vehicles for demonstrator or loaner
purposes. Please consult your own legal counsel if you have questions in this regard.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

SERVICE PROGRAM / REWORK ACTION
Retailers should refer to Technical Bulletin J034NAS, Safety Recall: Engine Charge Air Cooler Hose Detachment,
for complete repair details.
Safety Recall J034 supersedes Update Prior to Sale UPS2613 (K178) and Service Bulletin 7-073USA with
immediate effect.
PARTS
No parts required
TOOLS
Refer to Workshop Manual / Service Instruction for any required special tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted quoting Program Code 'J034' together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone
to be undertaken.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

J034

B

Clip is in the correct position - tighten clip

10.10.99

0.20

-

-

J034

C

Clip is in the correct position - tighten clip
Drive in/drive out

10.10.99
10.10.10

0.20
0.10

-

-

J034

D

Incorrect position of the clip - reposition clip and
tighten

05.10.20

0.20

-

-

0.20

-

-

E

Incorrect position of the clip - reposition clip and
tighten
Drive in/drive out

05.10.20

J034

10.10.10

0.10

-

-

SRO

PART
NO.

TIME
(HOURS)

QTY. /
VALUE

J034

F

Incorrect position of the hose - reposition hose and
clip and tighten

18.91.51

0.20

-

-

0.20

-

-

G

Incorrect position of the hose - reposition hose and
clip and tighten
Drive in/drive out

18.91.51

J034

10.10.10

0.10

-

-

Normal Warranty policies and procedures apply

Safety Recall J034: Sample Owner Letter

IMPORTANT SAFETY RECALL
This notice applies to your vehicle SAJXXXXXXXXXXXXXX

April 2014

Vehicle Affected: Jaguar XF
Model Year: 2013-2014

e

RE: Safety Recall J034 – Engine Charge Air Cooler Hose Detachment

National Highway Traffic Safety Administration Recall Number: 13V-341

m
pl

Dear Jaguar XF Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety
Act. Jaguar has decided that a defect which relates to motor vehicle safety exists in some 2013-2014 model year
Jaguar XF vehicles. Your vehicle is included in this Recall action.
What is the concern?
A concern has been identified where the Charge Air Cooler (CAC) hose may separate from the Charge Air Cooler
resonator assembly on 2013-2014 model year Jaguar XF 2.0L GTDi vehicles. In the event of detachment, the
driver may hear a loud pop noise as the joint separates. Jaguar Land Rover has concluded that joint separation of
the CAC assembly leads to engine cut out without warning and could potentially cause a crash.
Should engine cut out occur, the brake vacuum reservoir will be depleted and the vehicle will lose brake power
assistance; however, foundation brakes continue to operate. Power Assisted Steering (PAS) will also be lost once
the vehicle speed drops below the torque converter speed threshold; however, the vehicle steering will remain
functional with increased steering effort required. The vehicle will not re-start.
What will Jaguar and your Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will inspect the CAC
assembly and ensure hose clip on the resonator hose is in the correct position and is torqued to the correct
specification. There will be no charge for this repair.

sa

What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Recall Action J034 completed on your vehicle.

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 15 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee
within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?

Should you have any questions regarding this Recall Action or need assistance in locating your nearest
authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR
(800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.

e

If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430-2327

m
pl

If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may
write:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to
http://www.safercar.gov to submit a complaint electronically.
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

sa

Peter Pochapsky
Customer Experience Manager

Safety Recall J034: Technical Q & A
Main Message: A concern has been identified where the engine Charge Air Cooler (CAC) hose can become
detached from a resonator assembly. Should the CAC hose detach, the engine of the vehicle may cut out
without any significant detectable warning signs
Q1
A

Why is Jaguar recalling certain XF models?
Jaguar is conducting a voluntary safety recall involving certain 2013-2014 model year Jaguar XF
2.0L GTDi gasoline engine derivative vehicles. Customers will be asked to take their vehicles to an
approved repairer to have the installation of the CAC hose inspected and where required re
installed correctly.

Q2
A

Can you tell me more about what is wrong with the vehicles?
Engineering analysis of field reports of CAC hoses becoming detached, whilst the vehicle is being
driven, has concluded that during the component suppliers manufacturing process the joint integrity
may have become compromised. Further review of the component suppliers manufacturing
assembly process has shown tolerance issues within the assembly tooling design can lead to
insufficient clamp load being applied to the CAC hose to resonator joint by the securing clip.

Q3
A

How would the customer become aware of potentially having this concern?
The engine can cut out if the CAC hose becomes detached from the resonator assembly. Typically
this can occur under hard acceleration. Once the brake vacuum reservoir is depleted the vehicle will
lose brake power assistance; however foundation brakes continue to operate. Power Assisted
Steering (PAS) will be lost once the vehicle speed drops below the torque converter speed
threshold; however the vehicle steering will remain functional with increased steering effort required.

Q4
A

Does this concern affect vehicle safety?
Jaguar has determined that engine cut out at variable speed without any prior warning signs, could
pose a risk to vehicle safety

Q5
A

Has Jaguar received many complaints?
Jaguar has received 87 field reports of this issue.

Q6
A

Have there been any accidents or injuries or fires?
Jaguar has attributed one low speed accident to this issue. There have been no reports of injuries
relating to this concern of which Jaguar is aware.

Q7
A

How was the condition discovered?
The condition was identified through Jaguar’s dealer technical field reporting process.

Q8
A

How long has Jaguar known about this problem?
A pattern of reports started to emerge in May 2013.

Q9

Is the defect leading you to any concerns regarding the reliability of a system, which is
supposed to be designed and engineered for the passengers' safety? What type of measures
are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar carefully monitors field data to
ensure that any matters relating to safety and compliance are rigorously investigated.

A

Q10
A

What has Jaguar done in production?
Production vehicles have CAC hose assemblies that have been manufactured with a revised
manufacturing procedure ensuring that the joint to the resonator is assembled to design
specification.

Q11
A

What will Authorised Repairers do to the vehicles?
Authorised Repairers will inspect the CAC hose to resonator securing clip for correct position and
clamp load to ensure the installation is correct.

Q12
A

Which vehicles are affected by this recall?
Certain 2013-2014MY Jaguar XF 2.0L GTDi Gasoline engine vehicles manufactured at Jaguar’s
Castle Bromwich (UK) manufacturing plant within the following VIN ranges and dates are potentially
affected: SAJWA0ES7DPS55275 to SAJWA0ESXEPU10449; July 2012 to October 2013

Q13
A

Are other Jaguar models affected by these actions?
No other models are known to be affected by this condition.

Q14
A

Are parts available to rework vehicles?
Parts are not required to conduct this repair.

Q15
A

How much will the recall cost Jaguar?
Cost was not a factor in deciding to recall these vehicles.

Q16
A

How do I know if my Jaguar XF vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a
Jaguar Authorised Repairer for the work to be carried out.

Q17
A

How long does it take for the car to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimise inconvenience
to customers and is expected to take no longer than 15 minutes to complete. Naturally, due to
dealer schedules, vehicles may be required for longer.

Q18

Can I continue to drive my Jaguar XF 2.0L GTDi engine vehicle safely until it has been
recalled?
Customers are advised to contact a Jaguar Authorised Repairer should they have any concerns
relating to the installation of the CAC hose assembly on their vehicle.

A

Note:

Please ensure that any Press enquiries are referred to the Jaguar Public Affairs office