Owner-Notified Service Action K192: Folding Top

SERVICE

Enhancement Program
07-APR-14

No.:

6-224USA

BULLETIN

Section:

GENERAL

Market:

INFORMATION

USA

DESCRIPTION
An issue has been identified on a limited number of 2014 model year F-TYPE (X152) vehicles within the listed
VIN range relating to the folding top. These issues are:
1. When in the stowed (open) position, the folding top may contact the flaps in the corner.
2. The routing of the folding top harness may cause fouling on the folding top mechanism to wear through
the braiding.
3. As a result of normal opening / closing of the folding top, the lower header trim contacts the carpet bezel.
This contact, over time, may result in white marks on the header trim.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is K00317-K05500.
Owner notification is expected to commence the week of 21 April 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles that are in their control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action. Affected vehicles
already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K192: Service Action: Folding Top Enhancement, for detailed repair instructions.
PARTS
DESCRIPTION

PART No. / SUNDRY
CODE

QTY. / VALUE

EXPECTED % of VEHICLES
REQUIRING PARTS*

Header Tape

T2R12621

1

100%

Harness

T2R1416

1

5%

Harness

T2R1417

1

5%

NOTE: * when ordering parts, order only the expected percentage demand of parts identified
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time
of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure
the correct parts are available and adequate workshop time is allocated for repairs to be completed at one
visit.
Warranty claims must be submitted quoting Program Code 'K192', Option Code 'X', and the relevant SRO
information. The SRO that allows for the drive in / drive out allowance may only be claimed if the vehicle is
brought into the workshop for this action alone to be undertaken.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 March 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
DESCRIPTION

SRO

Inspect folding top gap - no further action

10.10.99

0.2

Inspect folding top gap and adjust

76.96.21

0.3

Check both sides and re-route 1 harness

05.10.30

0.3

Check both sides and re-route both harnesses

05.10.40

0.4

Check and replace left hand harness

86.71.10

4.1

Check and replace right hand harness

86.71.16

2.4

Tape to align header trim

05.10.20

0.2

Drive in/drive out

10.10.10

0.1

Normal Warranty policies and procedures apply

TIME (HOURS)

Service Action K192: Sample Owner Letter
April 2014
RE: Service Action K192 – Folding Top Enhancement Program
Vehicle Affected: Jaguar F-TYPE
Model Year: 2014

Dear Jaguar F-TYPE Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction program to owners of
certain 2014 model year Jaguar F-TYPE vehicles.
What is the issue?
The issue relates to the potential for premature wear of the convertible folding top and white marks which may
appear on the convertible folding top interior trim.
What will Jaguar and your Jaguar Retailer do?
Your authorized Jaguar retailer will inspect and, if necessary, adjust the folding top and folding top harness. There
will be no charge for this repair.
What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Program Code K192 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately one hour, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: please forward this notification to the lessee within TEN days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this program or need assistance in locating your nearest authorized
Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR [800-452-4827].
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

Peter Pochapsky
Customer Experience Manager