Owner-Notified Service Action K219: Power Cable

SERVICE

Through-Panel Stud
25-FEB-14

No.:

6-220USA

BULLETIN
Section:

GENERAL

Market:

INFORMATION

USA

DESCRIPTION
An issue has been identified on a limited number of 2014 model year Jaguar XK (X150) vehicles within the listed
VIN range which may have been manufactured away from process where, in some cases, the through-panel
power cable stud has been assembled incorrectly, resulting in a low nut clamp load torque.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is B5358-B54243.
Owner notification is expected to commence the week of 10 March 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin K219NAS: Service Action: Power Cable Through-Panel Stud, for detailed repair
instructions.
PARTS
No parts required
TOOLS
Refer to Workshop Manual for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of
confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the
correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K219' together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in /
drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 28 February 2016
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PART NO. /
SUNDRY
CODE

K219

A

Isolate battery; check stud; re-torque;
connect battery

05.10.30

0.3

-

-

K219

K

Isolate battery; check stud; re-torque;
connect battery
Drive in/drive out

05.10.30
10.10.10

0.3
0.1

-

-

K219

B

Isolate battery; check stud; remove stud;
re-fit & torque; connect battery

05.10.40

0.4

-

-

K219

C

Isolate battery; check stud; remove stud;
re-fit & torque; connect battery
Drive in/drive out

05.10.40
10.10.10

0.4
0.1

-

-

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

QTY. /
VALUE

Service Action K219: Sample Owner Letter
March 2014
RE: Service Action K219 – Power Cable Through-Panel Stud
Vehicle Affected: Jaguar XK
Model Year: 2014

Dear Jaguar XK Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction program to owners of
certain 2014 model year Jaguar XK vehicles.
What is the issue?
An issue has been identified where one of the cable connections may have been assembled incorrectly, which
could lead to a loss of electrical power during operation.
What will Jaguar and your Jaguar Retailer do?
Your authorized Jaguar retailer, with detailed instruction, will inspect the cable connection joint. If the joint is found
to be improperly installed, the joint will be removed and re-installed to the correct condition. There will be no
charge for this repair.

pl
e

What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an appointment to have
Program Code K219 completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements.
Attention Leasing Agencies: please forward this notification to the lessee within TEN days.

Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.

m

What should you do if you have further questions?
Should you have any questions regarding this program or need assistance in locating your nearest authorized
Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 800-4JAGUAR (800-452-4827).
You can also contact Jaguar by e-mail: Visit the web site http://www.jaguarusa.com and send an email from the
'Contact Jaguar' section.

sa

If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar,
in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this
campaign.
Sincerely,

Peter Pochapsky
Customer Experience Manager