Technical Service Bulletin
00 Audi Q5 Hybrid Repair Authorization
00 13 45 2031122/3 February 6, 2013. Supersedes Technical Service Bulletin Group 00 number 12-39 dated
October 4, 2012 for reasons listed below.

Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Audi Q5
Hybrid

2013

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Condition (Added parts list)

2

10/4/2012

Revised Header (Updated VIN range)

1

9/28/2012

Original publication

A Repair Authorization must be obtained if an Audi Q5 hybrid arrives at an Audi dealership and
requires diagnosis or repair for any of the following concerns. Create a Technical Assistance
Center (TAC) ticket before starting repairs on any of these concerns.
• Traction Motor (0BW901152A)
• Power Electronics (06F907080H)
• High Voltage Battery (8R0915591)
• High Voltage Cables (8R0971015C, 8R1971013,
8R1971725)
• High Voltage A/C compressor (8R0260797)

Figure 1: Hybrid warnings on the
instrument cluster

• Auxiliary Battery (8R0915105)
• Any hybrid warning messages in the instrument
cluster (Figure 1)
Routine maintenance and PDI do not require prior authorization or a Technical Assistance
Center (TAC) ticket. For all other concerns:
• These procedures are mandatory until further notice.
• Warranty repairs without repair authorization via a TAC contact will not be reimbursed.
Part numbers are for reference only; please rely on ETKA for the correct part numbers.
© 2013 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi Q5 hybrid vehicles.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.

Production Solution
No changes to production have been made, as no issue has been identified.

Service
1. Verify Customer Concern.
2. Begin GFF diagnosis. Do not remove any part or disconnect electrical connections until
instructed to do so.
3. Create a TAC ticket using the Technical Assistance Center System in ElsaWeb.
4. Select Q5 Hybrid Launch Repair Authorization in the “Concern Type” field for proper
routing to our launch-dedicated TAC Consultant (Figure 2).

Figure 2. Q5 Hybrid Launch Repair Authorization.
5. Describe the customer concern with as much detail as possible. Fill in all required fields.
6. Please include your cell phone number in the TAC ticket. The TAC consultant will use this
number to contact you so you can be close to the car during the conversation.
7. Always attach the Collection Services Diagnosis Log and photos of the concern.
8. Activate the TAC ticket promptly by calling the TAC for further instruction before carrying
out any repairs.
© 2013 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Parts Return
If part(s) are required to be replaced, an email will be sent to the dealer Parts Champion with a link to a printable,
pre-paid, and pre-addressed FedEx shipping label for express delivery to the Audi of America Warranty Parts
Return Center.
In the event the Technical Assistance Center System is down, the technician may call the Technical Assistance
Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty claim.

Warranty
This TSB is informational only and not applicable to any Audi warranty.

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2013 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.