NUMBER:

22-003-14 REV. A

GROUP:

Tires and wheels

DATE:

October 29, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any fo rm or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

THIS BULLETIN SUPERSEDES SERVICE BULLETIN 22-003-14, DATED JUNE 11,
2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. SUBJECT DESCRIPTION
HAS BEEN REVISED FOR CLARITY.
SUBJECT:
Steering Wheel Vibration - Front Wheel Bearings
OVERVIEW:
This bulletin involves diagnosing vibration and if necessary replacing front wheel bearings.
MODELS:
2014

(WK)

Grand Cherokee

2014

(WD)

Durango

NOTE: This bulletin applies to Grand Cherokee vehicles built on or after January 19,
2013 {MOH 0119XX) and on or before February 21, 2014 {MOH 0221XX)
equipped with 18 inch alloy wheels {Sales Codes WPK or WBL) or 20 inch
alloy wheels {Sales Codes WSC, WRD, or WHF).
NOTE: This bulletin also applies to Durango vehicles built on or after July 19, 2013
{MOH 0719XX) and on or before February 21, 2014 {MOH 0221XX) equipped
with 18 inch alloy wheels {Sales Codes WPC or WBM) or 20 inch alloy wheels
{Sales Codes WRH, WRK, or WRF).
SYMPTOM/CONDITION:
Customer may experience vibration in the steering wheel while driving at speeds between
65 to 80 mph .
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.

Part No.

Description

2

68243954AA

HUB AND BEARING, Front

22-003-14 REV. A

-2-

SPECIAL TOOLS/EQUIPMENT REQUIRED:
1-RF33

Hunter GSP9700 Road Force® Diagnostic Systems or
equivalent

REPAIR PROCEDURE:
1. Prior to drive evaluation and diagnosis, inspect for the following:
a. Adjust the tire pressure to that specified on the vehicle door placardNehicle
Certification Label.
b. Check the tires and wheels for damage, mud or snow packing.
c. Remove all debris, mud, snow or replace tires and wheels if damaged .
d. Check that the vehicle is equipped with original wheels and tires specified by the
vehicle sales code.
NOTE: Damaged tires and wheels are not reimbursable under warranty.
2.

3.

4.

5.
6.

Road test the vehicle at highway speeds between 65 to 70 MPH to verify the customer
complaint of steering wheel vibration . Evaluate the vehicle on a smooth road. Is a
vibration felt in the steering wheel while driving?
a. Yes>>> Proceed to Step #3.
b. No>>> This bulletin does not apply.
Verify that the tires are not flat spotted by driving the vehicle above 55 mph for 20
miles. Was the steering wheel vibration eliminated after driving?
a. Yes>>> Return the vehicle to the customer.
b. No>>> Proceed to Step #4.
Verify that all tires and wheels are balanced or balance as necessary. Refer to the
detailed procedures available in DealerConnect> TechCONNECT under: Service Info>
22 - Tires and Wheels> Standard Procedure> Tire and Wheel Balance. Were the tires
and wheels found to be out of balance?
a. Yes>>> After balancing, road test the vehicle again as directed in Step #2 to
determine if the vibration has been eliminated. If the vibration is eliminated, return
the vehicle to the customer. If the vibration is NOT eliminated , Continue with Step
#5.
b. No>>> Proceed to Step #5.
Verify that all wheels and tires do not exceed run out specifications using the Hunter
GSP9700 Road Force® Diagnostic Systems or equivalent.
Verify that road force variation on all wheel and tire assemblies are within specification
using the Hunter GSP9700 Road Force® Diagnostic Systems or equivalent.

NOTE: If the dealership does not have a Hunter GSP9700 Road Force® Diagnostic
Systems or equivalent, sublet the repair to another dealer or independent
repair facility that has the proper equipment within 25 miles of your facility. If
a sufficient repair facility cannot be located within 25 miles proceed to Step

#8.
7.

Road test the vehicle as directed in Step #2 to determine if the vibration has been
eliminated. Has the symptom/condition experienced by the customer been eliminated?
a. Yes>>> Return the vehicle to the customer.
b. No>>> Proceed to Step #8.

-38.

22-003-14 REV. A

Replace both front wheel bearings with part number specified in the PARTS
REQUIRED section of this bulletin. Refer to the detailed procedures available in
DealerConnect>TechCONNECT under: Service Info> 02 - Front Suspension - Front
Hub & Bearing for removal and installation of the front bearings.

POLICY:
Reimbursable w ithin the provisions of the warranty.
TIME ALLOWANCE:

Labor Operation
No:

Description

Skill Category

Amount

22-40-02-9B

Road Test Vehicle (1 - Semi Skilled)

4 - Chassis
Systems

0.5 Hrs.

22-40-02-9C

Road Test Vehicle And Balance Tires
(1 - Semi Skilled)

4 - Chassis
Systems

1.3 Hrs.

22-45-01-91

Road Test Vehicle, Balance Tires, And 4 - Chassis
Replace Both Front Hubs (2 - Skilled) Systems

2.0 Hrs.

OPTIONAL EQUIPMENT:

Labor Operation
No:
22-45-01-62

Description
4X4 I AWD Equipped (2 - Skilled)

FAILURE CODE:

lzz

IService Action

Skill Category
4 - Chassis
Systems

Amount
0.6 Hrs.