LI82.95-P-054406 Service Bulletin/Repair Instructions

ENTRY

"SOS mbrace Service Not Activated" displayed persistently in Instrument Cluster

Topic number
Ll82.95-P-054406
Version
5
Design group
82.95 Emergency call systems
Date
08-28-2013
Validity
All MY13 and newer 166, 172, 204, 207, 212, 218, 231,

463
Reason for change
Updated remedy
Reason for block
Complaint:

"SOS mbrace Service Not Activated" displayed persistently in Instrument Cluster after vehicle taken out of transport

mode

Note: "SOS mbrace inoperative" is indicative of a different issue.
Cause:

Over the Air Registration has failed or has not been completed
Remedy:

Note: DO NOT Deactivate/Deprovision the mbrace control unit. The new mbrace hardware (option code 348) is not

the same as the old mbrace hardware (option code 359), so deactivation I three-button-press will not work and only

further complicate the activation process!!

Note: If the message "SOS mbrace Service Not Activated" is displayed for-10 seconds only after an mbrace button

press, (i-button, wrench button, or SOS-button) then this is normal behavior if a customer does not have an active

mbrace subscription. Another side effect of this will be event code 815CEOO (Registration with TOC has failed) CURRENT and STORED in the mbrace module. This is also normal behavior for non mbrace subscribers. Therefore, the

cost of activating the customers mbrace subscription in this case should not be claimed under warranty.

1.) Ensure vehicle is in a location with known good Verizon Wireless signal

2.) Verify location and time on head unit is accurate (e.g. ensure good GPS coverage)

3.) If ignition has been ON for more than 4 minutes, turn the ignition OFF, then tum the ignition back ON and wait for

another 8 minutes

Note: If complaint has been resolved by step 3 then the system is working as designed. No warranty claim should be

created (activity is included within standard POI check).

4a.) If message remains in Instrument Cluster after the above steps have been taken (please perform step 4b in parallel to this step), call Verizon Telematics dealer support (877-826-6319) with your vehicle information and state that

the OTAR (Over the Air Registration) process has failed on the vehicle you are working on and that you have verified

proper operating conditions (e.g. that you have performed steps 1-3) prior to calling. They will assist you in completing

the OTAR process.

4b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create a PTSS case with the following symptom string: >Communicati08-28-2013 9:09 PM

©Copyright Daimler AG
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onflnformation>Communication>Telematics service>TELEAID emergency call system>TELEAID function> Activation/

deactivation fails and include the following in the case:

Activation status page from actual values in Xentry under the mbrace control unit showing the following:

Operating condition: in-service/in-provisioning/out-of-service/transport mode/production mode

Registration error status

Workjng key: valid or invalid

Which mbrace functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed explanation what the problem is (e.g. network announcments)

mbrace control unit log

Confirmation that Venzon Telematics has been contacted and that the account is properly set up on their side.

When in contact with Verizon Telematics, what is the activation status of the custome(s account?

Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.
When closing the case, please explain how the issue was resolved
Symptoms

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot be authorized

Communicatlonflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Reauthorization fails

Communicationflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Poor reception

Communicationflnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button is nonfunctional

Communicationfrnformation I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Activation/deactivation fails

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Cannot connect call

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I No/faulty vehicle data

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I Telediagnosis button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I MB info nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I TELEAID function I SOS button flashes

Communicationfrnforrnation I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I MB-Info button nonfunctional

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I Busy signal/network message

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I No/faulty vehicle data

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I No/faulty vehicle position

Communication/information I Communication I Telematics service I TELEAID emergency call system I MB lnforrnation I Cannot connect call

08-28-2013 9:09 PM

©Copyright Daimler AG
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ENTRY

Communication/information I Communication I Telematics seNice I mbrace emergency call system (USA) I TELEDIAGNOSIS I Cannot be authorized
Validity

Vehicle
166.003

166.004

166.023

166.024
Engine
Transmission
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•
•
.
*
•

•
•

•

•
166.058

166.073
*
*
*
166.074

166.824

166.872

166.873

166.874
•
•

•

•

•

•

•

•
166.055

166.057
204.000

204.001

204.002

204.003

204.006

204.007

204.008

204.022

204.023

204.025

204.031

204.041

204.044

204.045

204.046

204.047

204.048

204.049

204.052

204.054

204.055

204.056

204.057

204.065

08-28-2013 9:09 PM

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*
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ENTRY

204.077

204.080

204.081

204.082

204.085

204.087

204.088

204.089

204.092

204.200

204.201
•

•

•
•

•
*
*
.

.

.

*
.*

.*
•
*
*
*
*
*
•
204.202

204.203

204.207

204.208

204.222
*
*
*
*
*
*
*
*
*
*
204.223

204.225

204.231

204.241

204.245

204.246
•

•

•

•

•

•

•

•
204.247

204.248

204.249
.
204.252

204.254

204.256

204.257

204.277

204.282
•

•
*
•

•

•

•

•

•
.

.•
*
•

•

•

•
•

•
204.289

204.292

204.302

204.303

204.331

204.347

204.348

204.349

204.357

204.377

204.388
•

•

•

•

•

•

•
204.901
*
08-28-2013 9:09 PM

©Copyright Daimler AG
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*
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204.902

204.904

204.956

204.957
•

•
•

•

•
204.981

204.982

204.983

204.984
.

.•
204.987

204.988
•

•

•

•

•

•

•

•

•

•

•

•

•
204.990

204.992

204.993

204.997

207.302

207.303

207.322

207.323

207.347

207.348

207.355

207.356

207.357

207.359

207.372

207.373

207.388

207.402

207.403

207.422

207.423

207.447

207.448

207.455

207.456

207.457

207.459

207.472

207.473

212.002

212.003

212.005

212.020

08-28-2013 9:09 PM

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