.•

~WARRANTY

HENDRICKSON TRAILER
COMMERCIAL VEHICLE SYSTEMS
SUBJECT: Comprehensive Warranty Statement
USA and Canada

LIT NO: L583
DATE: December 2013 •

REVISION: S

TABLE OF CONTENTS
WARRANTY CONDITIONS .....••..••..•.....••.•..••..•..••...•................................................................................. 2
CONTACT HENDRICKSON •..•.••..••..••...•..•...••..•..••..•••..............................••....•..............•....•...•..•.....••....••..• 2
REQUIRED CLAIM INFORMATION ............................................................................................................ 5
COVERAGE TABLES .......•..........•.........................••......•...••................•............•......................................• 5
ADDITIONAL WARRANTY COVERAGE INFORMATION ............................................•........•..••..•..••.............. 12
LABOR ALLOWANCES ...••..••••......••.............•...••..••...............•.......••..••..••....••..••.......•.••..••..••.................. 14
SUSPENSION DESCRIPTION DEFINITIONS •..••..••..••....•..........•.•.••...•..••..••....••..••..•....••••..••.....................• 20

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COMPREHENSIVE WARRANTY STATEMENT

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WARRANTY CONDITIONS

NOTE: The terms and coverages in this warranty
document apply only to the United States and
Hendrickson Trailer Suspension Systems
Canada. If you need warranty information for
(Hendrickson) warrants that all trailer suspensions,
other markets contact the responsible market
listed on the following pages, shall be free of defects
direct such as Mexico, contact Hendrickson
in material or workmanship. This warranty coverage
Mexicano at +52 (442) 296-3600.
only applies to those suspensions that have been
properly assembled and installed by a trailer original
• Prior to the warranty repair or replacement of
equipment manufacturer (OEM), properly maintained
suspension systems or parts (by a dealer or other
(as described in all applicable Hendrickson
service provider authorized by the OEM of the
publications) and used in the recommended
subject trailer), the warranty claim must first be
application and within the rated capacities (as
approved by the Hendrickson Technical Services
described in L707 Hendrickson Application Guide).
Department. Trailer dealers should inspect all
All non-recommended suspension applications must
suspensions involved in a warranty claim and then
receive written approval from Hendrickson in order
contact Hendrickson for assistance.
to be covered under this warranty. This warranty is
• Parts to be returned under a warranty claim
subject to the conditions, exclusions and limitations
must be accompanied by an warranty claim
listed below.
number, RGO (returned goods order) or RGA
• Hendrickson reseNes the right to reject a warranty
(returned goods authorization) the issued by the
claim for any or all of the following reasons:
Hendrickson Technical Services Department.
- Original claim was submitted to Hendrickson for • Parts returned under a warranty claim number
a prior year following 60 days into new year.
must be sent prepaid. Hendrickson will reimburse
the customer for the freight charges if the returned
- Failure occurred beyond coverage as published
parts are confirmed to be defective or nonin WARRANTY CONDITIONS on page 2 to
functioning .
page l 0.
- Claim information provided is insufficient.
• Only genuine Hendrickson parts or parts sold
through Hendrickson, may be used to repair
- Product inspected does not substantiate claim
Hendrickson trailer suspension products. Our
or indicate a failure.
warranty
also applies only to genuine Hendrickson
- Product requested was not returned for
parts.
inspection within 45 days from date of request.
• Refer to the LABOR ALLOWANCES on page 14
» Product returned to Hendrickson under
through page 19 for a listing of typical repa irs.
this warranty shall become the property of
Contact the Hendrickson Technical Services
Hendrickson.
Department
to discuss allowances for anything not
- Further information on warranty claims can be
listed.
found in WARRANTY CLAIM CONSIDERATIONS
• Hendrickson has the sole discretion and
on page 3
authority to approve or disapprove a warranty
CONTACT HENDRICKSON
claim, authorize the repair or replacement of nonHendrickson Warranty Department can be
functioning systems and authorize the repair or
contacted using these methods:
replacement of parts.
• Replacement parts provided under warranty are
Email
not warranted, they simply inherit the remainder
htts@hendrickson-intl.com
of the suspension warranty. Goodwill or giveaway

FAX

(sales policy) parts provided at no charge have no
warranty.
• When contacting the Technical Services
Department to receive warranty authorization,
costs and procedures will be determined (see labor
allowance chart for a listing of typical repairs) .
Hendrickson will pay a specified labor allowance,
determined by the Hendrickson Technical Services
Department for the authorized repa ir or replacement

800-696-4416

Attn. Warranty
Phone
866.RIDEAIR (743.3247)

From the audio menu, select 'Technical Services I
Warranty*.

L583 S

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COMPREHENSIVE WARRANTY STATEMENT
• The Hendrickson Technical Services Department
must authorize repairs prior to them being
performed. (see the LABOR ALLOWANCES on
pgge 14 through page 19 for a listing of
typical repairs) .

of any defective component. Hendrickson is not
responsible for any additional costs that may be
incurred when replacement parts or materials are
not acquired through Hendrickson.

WARRANTY CLAIM CONSIDERATIONS

The warranty shall not apply to or include any repair
or replacement as a result of the following conditions:
• Bending of the TRLAXLE axle, INTRAAX®axle or
VANTRAAX®axle.
• System problems or parts failures that result from
improper installation are the responsibility of the
installer of the suspension.
• Accident, fire, flood or other casualty.
• Misuse or negligence including, but not limited to,
overloading.
• Lack of reasonable and proper maintenance.
• Repairs improperly performed or replacements
improperly installed.
• Use of component parts, replacement or otherwise,
that are not manufactured or distributed by
Hendrickson.
• Modifications not recommended or approved by
Hendrickson (in writing) .
• Uses other than those intended by Hendrickson
and the trailer OEM.
• Normal wear and deterioration occasioned by the
use of the suspension system.
• Any damage or failure caused by or otherwise
attributed to any vehicle or trailer components,
systems or equipment that are not manufactured or
distributed by Hendrickson.

Hendrickson's direct warranty offers convenient claim
consideration and resolution within all coverage,
provisions and conditions outlined in this document.
Before filing a claim, review these considerations:
• Failure to receive Hendrickson authorization may
result in partial or complete loss of warranty
coverage.
- All warranty claims are subject to review
and approval by the Warranty Administrator.
Upon review, the dealer's labor hours may be
approved, if applicable, in accordance with the
warranty policies, coverage guidelines, and
published labor allowances.
- Approved labor hours will be reimbursed at the
dealer's posted retail labor rate.
• Do not destroy the parts being considered for
warranty!
- All parts in question must be returned to
Hendrickson for evaluation. Failure to return
such parts may result in partial or complete
loss of warranty coverage.
A return authorization must be obtained and
accompany the return .
Returned warranty parts must be returned
to Hendrickson within 45 days for timely
processing of the warranty claim.
• ~shop supply' reimbursement maximum.
The maximum amount to be considered for
miscellaneous supply, shop supply or job supply
reimbursement is 4 percent of invoiced labor
charges, up to a maximum of $20.
• Hendrickson does not reimburse part costs.
However, Hendrickson will directly replace
damaged or non-functioning Hendrickson parts
relative to a warranty claim .

The liability of Hendrickson under this warranty is
limited solely to the repair or replacement of defective
material or workmanship by an authorized party.
Hendrickson shall not be liable for repairs performed
by any unauthorized parties. This warranty does not
include any expense of or related to transportation
of the parts to or from the place where the repair is
to be performed or compensation for inconvenience
or loss of use while the suspension system is
being repaired . Hendrickson shall not be liable for
any expense, loss or damage (direct, incidental,
consequential or exemplary - including, but not
limited to, towing expenses, trailer renta l, downtime
expenses, cargo damage, incidental charges or
any other losses arising in connection with the
sale, use or inability to use the suspension system)
resulting from the warranty-covered part found to

COVERAGE
The Hendrickson suspension warranty coverage
begins when the vehicle is put into service and
ends when the time period specified in the warranty
WARRANTY CONDITIONS on page 2 through
QQQ.e...l..Q) is reached. Before filing a claim, Review
warranty coverage for the component(s), reference
COVERAGE TABLES on page 5 through page 10
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COMPREHENSIVE WARRANTY STATEMENT
be defective.No expressed warranty is given by
Hendrickson with respect to its suspension systems
and products except as specifically set forth herein.
Any warranty implied by law, including any warranty
of merchantability or fitness for a particular purpose, is
limited to the expressed warranty term provided in the
warranty COVERAGE TABLES on page 5 through
page l 0.
SUSPENSION IDENTIFICATION (ID TAG)
IEll.I: Ol.'111:1 @4'@
MODEL _V_A_NT_
RAAX
_._l5_18_6_ __
DESC . _ _H_KA_N_T4_0K_H_9_l6_RH_L_77_ _
C UST. PT. NO.

MODE~l

_____T_RLAX_L_E.2_9_47_ _ __
DETERMINED BY CUSTOMER

08302655-08

SERIAL NO. --~Ll~ll=O~l0"""
3 0,,...2.,.,
34""="=~
CAPACITY

0

SUSPENSION/ AXLE ONLY

40K/20K

LR

DESC

lllllHllllDllll" llQlllllED

S/N

HN-5505-0774-WFl 607-BHM----CT1 31010XXXX

IHlllOW•JIB!J~iilll

This article is covered by ot least one or more of the following
U.S. ond/or foreign potents ond/or pending U.S. ond/or foreig
potent opplM:otione. See www.hendrickson- intl.com / poten t for a
comple te listing.

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Figure l : Sample suspension identification tags
For more details and identification tog locations, refer to L977 or L980 at www.hendrickson-i ntl.com/literature

SUBMITTING A CLAIM

FAX

A Hendrickson warranty claim can be submitted using
one of these methods:

800-696-44 l 6
Please add ~Attention: Warranty at the top of your
fax. Be sure to include contact information with the
FAX.
0

ONLINE
The Hendrickson WCS (Warranty Claim System) is
located at:

http://extranetl .hendrickson-intl.com/wcs
Enter your Login ID and password . If you do not have
an ID and password, CONTACT HENDRICKSON .
Claims filed prior to 3 pm Eastern time will be
reviewed and acknowledged the same day.
EMAIL
Email Hendrickson warranty service at

htts@hendrickson-intl .com