NUMBER:
GROUP:
DA TE:

02-001-14
Front Suspension
March 15, 2014

This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.

SUBJECT:
Cold Temperature Squeak/Creak Noise While Turning The Steering Wheel
OVERVIEW:
This bulletin involves applying Nye® lubricant to the front strut mounts.
MODELS:

2014

KL

Cherokee

NOTE: This bulletin applies to vehicles built on or before January 18, 2014 (MOH
0118XX).

SYMPTOM/CONDITION:
Customer may describe a creak or squeak noise while turning the steering wheel when the
vehicle is stationary. Noise is typically more noticeable during cold temperatures below
4°C (40 °F), noise may go away when temperature warms up.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure .
PARTS REQUIRED:
Qty.

Part No.

Description

1 (AR)

05019061AA

Nye® Synthetic Lubricant

NOTE: Each tube of Nye® synthetic lubricant will service approximately 8 vehicles.

REPAIR PROCEDURE:
1. Lift the vehicle on a hoist that allows the front suspension to fully extend (front wheels
unsupported) to allow for access clearance between top of tire and upper fender
opening. Refer to the detailed service procedures available in DealerCONNECT>
TechCONNECT under: Service Info> 04 - Vehicle Quick Reference> Hoisting>
Standard Procedure> HOISTING.
2. Pull down the jounce bumper to expose the strut mount bushing (F ig. 1).

02-001-14

-2-

Fig. 1 Lower Jounce Bumper
1 - Jounce Bumper

3.
4.

Clean any dirt or debris from the strut mount bushing.
Use a brush (1) to apply Nye® lubricant to five locations (2) spaced evenly around the
strut mount bushing (Fig. 2).

Fig. 2 Apply Nye Lubricant
1 - Brush
2 - Nye® Lubri cant

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02-001-14

5. Use the brush to spread the Nye® lubricant around 360° inside of the strut mount
bushing (Fig . 3).

Fig. 3 Distribute Nye Lubricant
1 - Nye® Lu bri cant Di stri bution

6. Push the jounce bumper back up to the strut mount bushing (Fig. 4 ).

Fig. 4 Raise Jounce Bumper
1 - Jounce Bumper

7. Repeat the Nye® lubricant application process for the other side of the vehicle.

02-001-14

-4-

8. Turn the front wheels left to right, lock to lock, 10 times to distribute the Nye®
lubricant.
9. Lower the vehicle .
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:

Labor Operation
No:
02-05-39-93

Description
Apply Nye® Lubricant To Left And
Right Front Strut Mounts (0 Low-Skilled)

Skill Category
4 - Chassis
Systems

Amount
0.4 Hrs.

FAILURE CODE:

lzz

IService Action

PART REIMBURSEMENT DETAIL:

Part No:
NPN

Description
1/8 Of Nye® Synthetic Lubricant

NOTE: This part number is for reimbursement only and will need to be claimed for
1/8 of Dealer Net of Part No. 05019061AA or it will be rejected.