T-SB-0226-12 Service Bulletin/Repair Instructions

®TOYOTA

T-SB-0226-12
Technical Service Bulletin
November 15, 2012
Rev1
Safety Connect Volume Improvement

Service

Category
AudioNisual/Telematics
Section
AudioNideo
Market
Toyota Supports ~

ASE Certification ~
USA
Applicability

YEAR(S)
MODEL(S)
2012
Prius PHV
2012
Prius
ADDITIONAL INFORMATION
REVISION NOTICE

April 11 , 2013 Rev1 :

• The Introduction has been updated.

• Figures with connector L 142 have been updated.

Any previous printed versions of this bulletin should be discarded.
Introduction

Some 2012 model year Prius and Prius PHV veh icles may exhibit a lower-than-expected speaker

volume on the Safety Connect system, which may make the audio prompts difficult to understand.

An updated wi re harness is available to address this condition .

Production Change Information

This bulletin appl ies to vehicles prod uced BEFORE the Production Change Effective VI Ns shown

below.

MODEL
Prius
DRIVETRAIN
PLANT
FWD
Tsutsumi
PRODUCTION CHANGE EFFECTIVE VIN
JTDKN3DU#C 1532789

JTDKN3DP#C3008727
Prius PHV
Warranty Information

OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL 1223
Install Telephone Wire Harness
1.9
82145-47Y20
76
99
© 2013 Toyota Motor Sales, USA
Page 1 of 28
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Page 2 of 28
Safety Connect Volume Improvement
Warranty Information (Continued)

APPLICABLE WARRANTY

• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months

or 36,000 miles, whichever occurs first, from the vehicle' s in-service date.

• Warranty application is limited to occurrence of the specified condition described in this

bulletin.
Parts Information

PREVIOUS PART NUMBER
CURRENT PART NUMBER
PART NAME
QTY
N/A
867 12-47070
Telephone, Wire*
1
82999-52010
Same
Sleeve
4
82999-30010
Same
Thermo Contact Tube
4
• Referred to as "new sub-wire harness" in this bulletin.
Required Tools & Equipment

SPECIAL SERVICE TOOLS (SST)
Plastic Pry Tool Set*

Wire Crimper (Non Insulated)*
REQUIRED MATERIAL
Marker Pen OR Correction Fluid (White or Silver Color)

* Essential SST.
NOTE

Additional SSTs may be ordered by calling 1-800-933-8335.
© 2013 Toyota Motor Sales, USA
PART NUMBER
QTY
00002-06000-0 1
1
09042-2C 100
1
QUANTITY
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Page 3 of 28
Safety Connect Volume Improvement
Procedure Overview
• Section 1: Diagnostic Procedure
This procedure will determine the correct repair method.

• Section 2: Wire Harness Repair Procedure
This section will provide the detailed steps to install the new sub-wire harness.

• Section 3: Verify Repair
This procedure will verify audio performance of the Safety Connect Function and the audio

system.

• Section 4: Electrical Wiring Diagram
Use this diagram to verify the new sub-wire harness installation.

Section 1: Diagnostic Procedure
1. Place vehicle in "IG-ON" mode. Wait about 15 seconds.

NOTE

Do NOT press brake pedal. Press Power switch twice.
2. Press the SOS button located on the overhead map light assembly. Then within 10 seconds,

press the SOS button a second time (to cancel SOS call placement).

NOTE

The Safety Connect system when functioning with a valid account will facilitate audio

communication with an emergency call center agent. The purpose of pressing the SOS

button a second time is to terminate the call so that an emergency is not presumed by the

Safety Connect call center.
3. Is there an audio prompt heard ?

Continue to step 4.
• YES -
• NO -
STOP Diagnose for inoperative Safety Connect function per the Repair Manual.
4. Was the audio prompt loud and clear?

STOP. This bulletin does NOT apply.
• YES -
• NO -
Proceed to the Wi re Harness Repa ir Procedure in this bulletin.
5. Shut off car.
© 2013 Toyota Motor Sales, USA
@TOYOTA
T-SB-0226-12
Rev1
November 15, 2012
Safety Connect Volume Improvement
Wire Harness Repair Procedure
1. Remove the negative (-)terminal from the battery.

2. Remove the integration control and panel

assembly.
Figure 1.
A. Using a plastic pry tool , slightly lift the panel at

the position shown in the illustration.

B. Pull the integration control and panel assembly

in the direction indicated by the arrow to

disengage the 6 claws.

C. Disconnect each connector and remove the

integration control and panel assembly.
I1 I
© 2013 Toyota Motor Sales, USA
Lift Panel
Page 4 of 28
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Safety Connect Volume Improvement
Wire Harness Repair Procedure (Continued)
3. Remove the lower center instrument cluster finish pa nel sub-assembly.

A. Pull the lower center instrument cluster fi nish

panel sub-assembly in the direction indicated

by the arrow to disengage the 2 claws and

2 clips.
Figure 2.
© 2013 Toyota Motor Sales, USA
Page 5 of 28
@ TOYOTA
T-SB-0226-12
Rev1
November 15, 2012
Safety Connect Volume Improvement
Wire Harness Repair Procedure (Continued)
B. Pull the lower center instrument cluster finish

panel sub-assembly in the direction indicated

by the arrow to disengage the 5 claws and

remove the lower center instrument cluster

finish panel sub-assembly.
4. Remove the No. 1 side defroster nozzle.
Figure 3.
Figu re 4.
1
© 2013 Toyota Motor Sales, USA
I
No. 1 Sid e Defroster Nozzle
Page 6 of 28
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Page 7 of 28
Safety Connect Volume Improvement
Wire Harness Repair Procedure (Continued)
5. Remove the No. 2 instrument panel register.

Figure 5.
Figure 6.
6. Remove the glove compartment door.

A. Disengage the claw and release the glove

compartment door stopper.
Figure 1.

....--------------~
© 2013 Toyota Motor Sales, USA
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Page 8 of 28
Safety Connect Volume Improvement
Wire Harness Repair Procedure (Continued)
B. Insert the pry tool into the location shown in

the illustration.
Figure 8.
1
Glove Compartment Door Stopper Sub-assembly
2
Pry Tool
3
Lower Instrument Panel Sub-assembly
4
Glove Compartment Door Assembly
5
Stopper
© 201 3 Toyota Motor Sales, USA
@TOYOTA
T-SB-0226-12
Rev1
November 15, 2012
Page 9 of 28
Safety Connect Volume Improvement
Wire Harness Repair Procedure (Continued)
C. Move the pry tool in the direction indicated by

the arrow to bend the lower instrument panel

sub-assembly and release the stopper.
7. Remove the front door scuff plate RH .
Figure 9.

~--------------..
Figure 10.
© 2013 Toyota Motor Sales, USA
@TOYOTA
Rev1
T-SB-0226-12
November 15, 2012
Page 10 of 28

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