T-SB-0051-13 Service Bulletin/Repair Instructions

@TOYOTA

T-SB-0051-13
Rev1
March 26, 2013
Technical Service Bulletin
Abnormal Entune/Navigation Operation for Display Audio

(Non-HOD Type)

Service

Category
AudioNisual/Telematics
Section
Navigation/Multi Info Display
Market
USA
Toyota Supports ~

ASE Certification -
Applicability

YEAR(S)
MODEL(S)
2013
4Runner, Avalon,

Avalon HV, Camry,

Camry HV, Corolla,

Highlander, Highlander

HV, Prius, Prius C,

Prius PHV, Prius V,

RAV4, Tacoma, Venza
2012
4Runner, Camry,

Camry HV, Corolla,

Prius, Prius C, Prius

PHV, Prius V, RAV4,

Tacoma
2014
Avalon , Avalon HV,

Camry, Camry HV,

Prius, Prius C, Prius

PHV, Prius V, Venza
ADDITIONAL INFORMATION
REVISION NOTICE

November 6, 2013 Rev1 :

• Applicability has been updated to include 2014 model year Avalon, Avalon HV, Camry, Camry

HV, Prius, Prius C, Prius PHV, Prius V, Venza vehicles.

• The Introduction, Required Tools & Equipment, and Repair Procedure sections have been

updated.

Any previous printed versions of this bulletin should be discarded.
© 2013 Toyota Motor Sales, USA
Page 1 of 4
@TOYOTA
T-SB-0051-13
Rev1
March 26, 2013
Page 2 of 4
Abnormal Entune/Navigation Operation for Display Audio (Non-HOD Type)
SUPERSESSION NOTICE

The information contained in this bulletin supersedes SB No. T-SB-0030-12.

• Applicability has been updated to include 2013 model year Avalon HV vehicles.

• Warranty OP Code has been updated .

Service Bulletin No. T-SB-0030-12 is Obsolete and any printed versions should be discarded. Be

sure to review the entire content of this bulletin before proceeding.
Introduction
2012 model year vehicles equipped with a Display Audio Navigation System and Entune (version

less than 2.1.0) may exhibit one or more of the following conditions:

• Vehicle orientation slow to update after vehicle startup

• Five Bing™ search results are not all displayed on the map

• Voice recognition destination request does not provide feedback

• Voice recognition for POI search displays "Function not available" message

• "Car Multimedia" device name cannot be changed
2012- 2013 model year vehicles equipped with a Display Audio Navigation System (Non-HOD) and

Entune (version less than 2.2.0) may exhibit one or more of the following conditions:

• "Address non-navigable" message when using the navigation system
• Head unit audio does not switch correctly between day and night modes

• Dynamic re-route navigation setting is not remembered after ignition cycle

• Traffic Radius Filter setting is not remembered after ignition cycle

• "You have arrived at your destination" message gives incorrect side of street
• Head unit does not display incoming iPhone® iOS 6 text message sender ID

• Head unit does not fully display incoming iPhone® iOS 6 text messages which include carriage

returns (line breaks)
© 201 3 Toyota Motor Sales, USA
@TOYOTA
T-SB-0051-13
Rev1
March 26, 2013
Page 3 of 4
Abnormal Entune/Navigation Operation for Display Audio (Non-HOD Type)
Introduction (Continued)
2012 - 2014 model year vehicles equipped with a Display Audio Navigation System (Non-HOD) and

Entune (version less than 3.1.0) may exhibit one or more of the following conditions :

• Turn-by-turn guidance is not given when routing through unverified roads ("In Process Map

Data" message displays in turn list)

• Call volume through speakers is very loud upon first-time phone pairing (for Highlander, Tacoma,

and Venza vehicles with JBL)

• iPod® and iPhone® (in iPod mode) autoplays when connected via USB

• Bluetooth® (BT) devices (in Bluetooth audio mode) autoplays when connected to the system

Updated system software is now available to address these conditions. Follow the repai r procedure

in this bulletin to install the latest software version.

Warranty Information

OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL1305
Entune/Navigation
0.3
PT296-47120-AA
99
99
APPLICABLE WARRANTY

• This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for

36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.

• Warranty application is limited to occurrence of the specified condition described in this

bulletin.
Required Tools & Equipment

SPECIAL SERVICE TOOLS (SST)
USB Drive Firmware Update - Harman Becker*

• Essential SST.
NOTE

Additional SSTs may be ordered by calling 1-800-933-8335.
© 20 13 Toyota Motor Sales, USA
PART NUMBER
QTY
0101 O-HBEKR- 138
1
®TOYOTA
T-SB-0051-13
Rev1
March 26, 2013
Page 4 of 4
Abnormal Entune/Navigation Operation for Display Audio (Non-HOD Type)
Repair Procedure
1. Confirm that one or more of the conditions listed in the Introduction are present.

2. Check if software version is lower than version 3.1 .0 (for example: 1.7.x, 1.8.4, 2.1 .0, or 2.2.0).

Is the software version less than 3.1.0?

• YES •
Go to step 3.
NO (Version 3.1.0 is present) applicable Repair Manual.
This bulletin does NOT apply. Continue diagnosis using the
3. Update software to version 3.1.0 per Service Bulletin No. T-88-0163-13, "Entune/Naviga tion

Software Update Process for Display Audio (Non-HOD Type)."

4. Pair the dealership troubleshooting phone to perform general operation checks and confi rm

that the condition was corrected .

5. Delete the dealership troubleshooting phone from the pa ired devices list.
© 2013 Toyota Motor Sales, USA

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