14-BE-012 Service Bulletin/Repair Instructions

HYUnDRI I
GROUP

nEW THlnKlnG.

nEW POSSIBILITIES.

ELECTRICAL
Technical Service Bulletin
DATE

JULY 2014
SUBJECT:
NUMBER

14-BE-012

MODEL

SONATA (YF)
I BLUE LINK REMOTE START DEALER TROUBLESHOOTING GUIDE
Description:
This bulletin provides information to assist in the diagnosis of the Blue Link Remote Start feature

on the 2011-2014 MY Sonata (YF) . Please refer to the provided flow charts for more details.

Applicable Vehicles:
I•
All Sonata 2011-2014 MY YF Models Equipped with Smart Key
Warranty Information:

Normal warranty applies .

General Troubleshooting Flow Chart:

ustomer brough
s custome
/
receiving error
vehicle to dealershipl.6

\ for Remote Start

symptoms

Does the customer
message stating
Yes
1
Operating Normally
feature is not

ubscribed?
have active Remote
Package su bscription?
No

oes the head unit

show good signal
Contact HMA
Technical Support
strength/
Inspect hardware

(Refer to Shop

Manual)
/

Yes
No
Ca ll Blue Lin k
Agent(1·8SS-2

BLUELINK): Agent

Utilizes Call Cente r
Execute remote
start service
porta l to search for

customer, then

navigate to Remote

Service Tab
Was it
successful?
Operating normally.

Yes~
Educatecustomeron

- \ \ remote start

operations
No
Contact HMA

Technical Supp~
Circulate To: Service Manager, Warranty Manager, Service Advisors , Technicians , Fleet Repair
SUBJECT:
BLUE LINK REMOTE START TROUBLESHOOTING GUIDE
Detailed Troubleshooting Flow Chart (Techline Support):
Are all Remote

Start prerequisites

being met?
No
etry remot e st a

w ith prereq uisites

met (d oors locked,

etc.)
. es the BCM hav

the latest software?

(Refer to TSB 12-B E009-1)
pdate the BCM via

GOS (Refer to TSB

12-BE-009-1)
No
remotes~'­
Was

successful after

update?
as any other remote

services been successful
lnspectTMU (TMU

may not be

provisioned)
(RDL, RDU, etc.)?
No

No

Yes

Yes
/

Inspect th e battery

'clicking' noise hea rd a a

th e Rem ot e Start is initiated

(clicking from engine

compartment)?
Refer to TSB 12-BE008 for hardware

replacement (retro fit

kit)
Replace SMK
Is th e vehicle's alar

fun cti oning co rrectly

(lights fla sh & horn

services)?
Yes
Inspect all pad

switches (hood,

door, etc.)
No
Replace SMK

Was rem ote st art

successful after SMK

replacement?
No

Replace BCM and reverify software (Re fer to

TSB 12-BE-009-1)
*IMPORTANT

Make sure you have the most recent GOS

and VCI updates.
TSB # : 14-BE-012
Page 2 of 2

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