Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2012 Mazda Motor of America , Inc.

Bulletin No:

Subject:

UNABLE TO LOWER REAR SEATBACK WITH REMOTE HANDLE/ SEATS HARD
TO LOCK
Last Issued:

09-042/12
11/07/2012

APPLICABLE MODEL(S)NINS
2013 CX-5 vehicles equipped with a 4:2:4 split type rear seat with VINs lower than JM3KE******192961 (produced before Jan. 20, 2012)

DESCRIPTION
Some vehicles equipped with a 4:2 :4 split type rear seat may be unable to lower the rear seatback (A) when
pulling the left (B) and/or right (C) remote handles. Also , the seatbacks may not fully latch (lock) when placed in
the upright position .

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2733a

This concern may be caused by an incorrect seatback remote cable adjustment position. The current adjustment position may not provide enough tension for the cable to unlock the seatback latches.
The position of the seatback remote cable adjustment has been changed to the center position at mass-production.
Customers with this concern should have their vehicle repaired according to the following repair information.

Page 1 of 6
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-042/12

Last Issued: 11/07/2012

© 2012 Mazda Motor of America, Inc.

REPAIR PROCEDURE
NOTE: This repair only applies to vehicles equipped with a 4:2:4 split type rear seat.

1. Verify the customer concern.
2. Lower the rear seatbacks using the seatback knobs.

2733c

3. From the rear cargo area, lift and fold the trunk board forward and out of the way.

2646h

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Lastlssued: 11/07/2012

Bulletin No: 09-042/12
© 2012 Mazda Motor of America, Inc.

4. Locate the remote cable adjuster (A) for the left seat (8), center seat (C) and right seat (D). ·.
NOTE: Each seat has a separate cable and cable adjuster.

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D

0

2646p

Page 3 of6

Last Issued: 11/07/2012

Bulletin No: 09-042/12
© 2012 Mazda Motor of America, Inc.

Left Seat: (white label

=left seat back (B)) and Center Seat: (red label =center seat back (C))

2646i

Right Seat: (white label

=right seat back (D))

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Page 4 of6

Bulletin No: 09-042/12

Lastlssued: 11/07/2012

© 2012 Mazda Motor of America, Inc.

5. Using a small flathead screwdriver, pop open the affected remote cable adjuster housing and check the current cable adjustment setting position (1, 2 or 3) as shown below.
NOTE: Cable adjustment setting position "3" is the factory setting for vehicles produced before Jan. 20,
2012.

...
2646t

6. Pull the cable out of the housing and change the setting to position "2", then snap the remote cable adjuster
housing closed.
7. Using the appropriate remote handle lever, check the seat back for proper releasing and locking operation.
NOTE:

'

If changing the setting to position "2" doe.s n.ot fix the concern; change the setting to position "1 ",
but make sure the seat back can be fully and properly locked after the adjustment is made.
The red seat knob indictor must be visible when the seat back is in the unlocked position (seat
knob down) and must not be visible when the seat is fully locked (sea~ knob up).
Locked position

Unlocked position
Red indicator

2733d

8. Verify repair.

Page 5 of6

Last Issued: 11/07/2012

Bulletin No: 09-042/12
© 2012 Mazda Motor of America, Inc.

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repai·~ will be covered ~nder Mazd~'s New Vehicle Umi.ted Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

41

Damage Code

9H
C001~56-723A (remote handle case)

Part Number Main Cause
Quantity

0

Operation Number '1 Labor Hours:
-::;,·

·'

....

XXH34XRX l 0.2 Hrs. (adjust one, two or three seatbacks)

NOTE: This repair only-applies to vehicles equipped with a 4:2:4 split type re9r seat.
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Page 6 of6

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Tony Lawrence
From:
Sent:
Subject:

Tony Lawrence
Wednesday, November 07, 2012 4:10 PM
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE

SERVICE BULLETIN RELEASE -11/07/2012
2012 INDEX: http://www.mstore2000.com/PDF Files/index11-07-12.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
* If the links do not automatically take you directly to the document, cut and paste the link into your internet
browser address window and press enter.

NEW BULLETIN
09-042/12 - 2013 CX-5 - UNABLE TO LOWER REAR SEATBACK WITH REMOTE HANDLE I SEATS HARD TO LOCK
http://www.mstore2000.com/PDF Files/09-042-12-2733.pdf

UPDATED BULLETIN
01-024/12 - MAZDA SERVICE PROGRAM (MSP38) - ROUGH IDLE AND ENGINE STALL DURING LONG IDLING
http://www.mstore2000.com/PDF Files/01-024-12-2729a.pdf

Please distribute this information to all parts and service personnel.

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