DISTRIBUTE TO:
Iii Service Manager
Iii Warranty Administrator

®TOYOTA
Warranty Policy Bulletin

No.:
Date:
Page:

POL 13-02

08/01/13
1 of 6

SUBJECT: CUSTOMER SUPPORT PROGRAM (ELT) FOR 1998
THROUGH 2010 MODEL YEAR VEHICLES EQUIPPED
WITH AN ELECTRONIC THROTTLE CONTROL
SYSTEM (ETCS)
Background
A settlement of claims for Economic Loss arising from allegations of unintended
acceleration has been approved and will be effective 08/07/13. The settlement
includes Toyota's agreement to provide a Customer Support Program ("CSP")
for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle
Control System (ETCS) to enhance the coverage of certain components.
This is not a recall campaign, but is provided to reassure owners that
Toyota stands behind the reliability of our vehicles.
Direct marketing of this CSP is strictly prohibited pursuant to Toyota Warranty
Policy 5.21 . Non-compliance of this policy may result in a claim debit.
Applicability
The CSP applies to all 1998 through 2010 model year vehicles equipped with an
Electronic Throttle Control System (ETCS).
What Is Covered
All 1998 through 2010 model year Toyota and Scion vehicles equipped with an
Electronic Throttle Control System (ETCS) and originally distributed for sale or
lease in the United States, the District of Columbia, Puerto Rico and all other
United States territories and/or possessions are covered; these vehicles are
listed by model/model year (including, if applicable, engine exclusions) in the
chart on the following page. Refer to TIS to determine specific VIN eligibility
under the Vehicle Inquiry tab. Potentially eligible CSP information is
located under the Warranty tab (not the Campaign tab).

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL 13-02
08/01/13
2 of 6

What Is Covered (Continued)

Tovota
Model

Model Years

4Runner
Avalon
Camry
Camry Hybrid
Camry Solara (2AZ)
Camry Solara (except 2AZ)
Celica (2ZZ)
Corolla (except 2ZZ)
Corolla Matrix (except 1ZZ
4WD, 2ZZ)
FJ Cruiser
Hiahlander
Hiahlander Hybrid
Land Cruiser
Prius
RAV4
Sequoia
Sienna
Sovder (MR2) SMT
Supra (2JZ-GE}
Tacoma (5VZ w/ETCS-i}
Tacoma
Tundra (except 5VZ)
Tundra (5VZ)
Venza
Yaris Hatchback (Puerto Rico
only)
Yaris

2001-2010
2005-2010
2002-2010
2007-2010
2002-2008
2004-2008
2003-2005
2005-2010
2005-2010
2007-2010
2004-2010
2006-2010
1998-2010
2001-2010
2004-2010
2001-2010
2004-2010
2001-2005
1998
2003-2004
2005-2010
2000-2010
2003-2004
2009-2010
2006
2007-2010

Scion
Model
xB
xD
tC

1

Model Years
2008-2010
2008-2010
2005-2010

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•·
•
Ji~sig.natega$•:weJtas.;~t1y·oth~r'a1J:ipropriate;perso~n.e1,.
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.. ; · ·

·••

Toyota Warranty Policy Bulletin

POL 13-02
08/01/13
3 of 6

What Is Covered (Continued)
This Customer Support Program provides Primary Coverage and Secondary
Coverage for the applicable components.
1. CSP Primary Coverage:
•

All eligible vehicles will receive 3 additional years of coverage against
defects in materials or workmanship for covered components from the
start of this CSP, regardless of mileage.
3 years with NO mileage restrictions coverage is effective
08/07/13 - 08/07/16

2. CSP Secondary Coverage:
•

After the 3 year CSP Primary Coverage, CSP Secondary Coverage is
applied following the expiration of the Original Manufacturer's
Warranty for each component, subject to a limit of 150,000 miles or an
additional 10 years from the vehicle's in-service date , whichever
occurs first.
Note: After the initial 3 year period , once the vehicle reaches 150,000
miles, it is no longer eligible under this CSP.

3. Coverage provided by this CSP only applies to defects in materials
or workmanship for the following five components:

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL 13-02
08/01/13
4 of 6

What Is Covered (Continued)

Component

Standard Warranty
Coverage

8180,000
or
15/150,000**

Engine control module

CSP Secondary Coverage
(Note: CSP Primary Coverage
is 08/07/2013 - 08/07/2016,
regardless of mileage)

.

18/150,000
or
25/150,000**

Cruise control switch

3/36,000

13/150,000

Accelerator pedal assembly
• Accelerator pedal position
sensor

3/36,000

13/150,000

Stop lamp switch

3/36,000

13/150,000

3/36,000
or

13/150,000
or
17/150,000*
or
25/150,000**

+

Throttle body assembly
• Throttle position sensor (if
individually serviceable)
• Throttle body motor (if
individually serviceable)

+

7170,000*
'
or
15/150,000**

The Throttle Body Assembly may have parts that can be individually serviced.
Before replacing any defective Throttle Body Assembly, ensure the defective part
cannot be replaced separately.

*

Applies to vehicles that are sold, registered and operated in California or any state
that adopts California Emission warranty provisions.

**

Applies to models certified as partial zero-emission vehicles (2004-2010 Prius,
2007-2010 Camry Hybrid and 2003-2010 Camry 4-cylinder models certified as
PZEVs) that are sold, registered and operated in California or any state that adopts
California Emission warranty provisions.

Please e.n~

...

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c. ~al1~til't'is:"print~d':and;distri~l'Jted:tto .tho§~ .
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··

POL 13-02
08/01/13
5 of 6

Toyota Warranty Policy Bulletin

IMPORTANT NOTE:
./ This CSP is not retroactive; no refunds or payments will be made for
repairs performed prior to the Court Order approving this settlement.
./ Only covered components that fail due to a defect in materials or
workmanship and otherwise fall within the parameters of this CSP will be
covered .
./ This CSP does not cover cosmetic damage or breakage due to outside
forces, damage incurred from abuse, vandalism, flood-damage, misuse,
tampering, a crash and/or other impact, animal damage, fire damage, or
carbon build-up (refer to Tech Tip T-TT-0086-11 for carbon build-up) .
./ The defect in materials or workmanship in one of the covered components
must have occurred on or after the date of commencement of this CSP .
./ The vehicle must be operable on 08/07/13 (or, if inoperable, only inoperable
due to a part other than a covered component and repaired at the
customer's expense before any CSP coverage applies) .
./ This CSP does not apply to salvaged, flood-damaged or rebuilt vehicles .
./ This CSP is applicable only to vehicles that were originally distributed in
the US or the US Territories.

Claim Submission
Claim
Type

Opcode
ELSE CU

Repair
Program

ELSTHB
ELSPDL
ELSSLS
EL SCCS

Description

Labor Time

Engine Control Module
To determine labor time, log
Throttle Body Assembly and/or
onto :
Gasket
Accelerator Pedal or Bracket
http://toyota-els. imagespm. info
Assembly
Stop Light Switch Assembly
Cruise Control Main Switch Assembly

Note: If a vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a regular warranty claim .

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL 13-02
08/01/13
6 of 6

Rental
Due to the length of the repairs under this CSP, rental does not qualify according
to the Toyota Transportation Assistance Program (TTAP). However, in
situations where the parts required for the condition are not available and the
vehicle is inoperative or unsafe to operate, rental may be provided using "RT" as
the sublet type and "LNS" as the sublet reason. The rental amount should not
exceed $35 per day and must have District Service and Parts Manager (DSPM)
authorization. Dealer self-authorization (SMAP) is not allowed.
For additional information on Customer Support Program ELT, refer to the
Dealer Letter located on TIS and the Claims Processing & Resource Center Web
site.

se.gilso~e

thi$electl'nh'lt' b..l.11~tin i~,,p,t:i(ited a:nd dis~ri6ute~ to.J68'~e: iii

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