Or

HYU nDR 11

nEW THlnKlnG.
nEW POSSIBILITIES.

Technical Service Bulletin
SUBJECT:

NUMBER

GROUP

14-01-050

CAMPAIGN

MODEL(S)

DATE
NOVEMBER 2014

TUCSON (LM)
ELANTRA (MD)

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

*IMPORTANT
*****DEALER STOCK ONLY*****
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.
Description: This bulletin provides the service procedure to update the navigation operating
software. The update enhances the Bluetooth hands free system such as voice recognition ,
phonebook download , and phone connection compatibility.
Applicable Vehicles:
• 2015 Tucson (LM) equipped with touchscreen navigation system.
• 2015 Elantra (MD) equipped with touchscreen navigation system.

Elantra (MDl
Tucson lLM)

Circulate To : General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors , Technicians , Body Shop Manager, Fleet Repair

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

SUBJECT:

Parts Information:
The software update SD card was mailed to the dealership . Additional software update SD card can
be ordered through the PDC .
PART NAME

PART NUMBER

REMARK

• 9656 -AV 5

g UO,MOa.LM. C

S/W UPDATE
SD CARD

~s@ 16~

Update will take
approximately 20 mins.

96560-AVN 15

•

•

•

OPCODE

OPERATION ·

OP TIME

40C069R1

AVN S/W UPDATE FOR BLUETOOTH HANDS FREE FUNCTION

0.3 M/H

NOTE: Submit Claim on Campaign Claim Entry Screen

After the update, only the SD Card that was delivered with the vehicle in the owner's manual for
that VIN can be used with the Navigation System . DO NOT INSERT ANY OTHER SD CARD from
any similar Owner's Manual.
If a different or incorrect SD card is inserted into the Navigation System, the error message "This
is not the proper map data" will be displayed on the navigation screen .
When the message , "This is not the proper map data" is displayed , the correct SD card needs to
be reinserted. A replacement card for this error is not covered under warranty .

TSB # : 14-01-050

Page 2 of 10

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

GENERAL PRECAUTIONS:
•

Ensure the vehicle's battery has reasonable charge . If the vehicle has been in storage , run the
engine to ensure an adequate battery charge state for reliable results.

•

Turn off all lights (do not leave the headlight switch in auto mode) and all accessories (including
heater/air conditioner/fan for both front and rear(if equipped) , audio , heated seats, rear
defroster, etc.) to ensure the battery will not be discharged during the procedure.

•

Perform the procedure with the ignition key in the ON position (Press the Start-Stop button 2
times without depressing the brake pedal for smart key vehicle) .

•

Do not remove the Update SD card while the software is downloading.

•

Do not start the engine or turn the ignition switch OFF during the procedure.

Service Procedure:

TUCSON (LM) SOFTWARE UPDATE
~~~~~~~~~~~~~~~-.

1.

Turn the ignition ON (Press the Start-Stop
button 2 times without depressing the brake
pedal for smart key vehicle) .

2.

Press the power knob (A) to turn on the AVN .
Press the INFO/SETUP (B) button .

TSB#: 14-01-050

Page 3 of 1O

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

SUBJECT:

3.

Select Setup .

4.

Select System Update to check S/W
version .

4a . If the software version is Current
LM.USA.SOP.14.025, no update is required .
If the software version is Previous (lower
than or equal to LM.USA.SOP.14.018) then
proceed with the software update step (5)
below.
Version
Current

LM .USA.SOP .14.025

Previous

LM.USA.SOP.14.018

TSB#: 14-01-050

Page 4of10

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

I

5.

If applicable remove the SD map card from
head unit and temporarily store it in the
Update SD Card case .
Next insert the provided S/W Update SD
Card (P/No . 96560-AVN15) into the slot.

The software will automatically update
and will take about 20 minutes. Do not
remove the S/W update SD Card, turn
the ignition off, or start the vehicle
during the software update.

6.

The head unit will restart and begin updating .

6a . Update progress screen .

6b . Update completion screen .

TSB#: 14-01-050

Page 5of10

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

7. After the software update has been
completed , check the S/W version by
following steps (2) - (4) .
S/W Version
LM.USA.SOP.14.025

If the SD Map Card is still sealed in the
owner's manual , disregard this step and
proceed to the Elantra software update
procedure in step (12) . Ensure that the
correct SD Map Card is placed in the
vehicle at the time of retail. SD Map
Card P/N 96554-25113
8.

After confirming the software version ,
remove the Update SD Card (P/N 96560 AVN 15) from the head unit and re-insert the
SD Map Card that was delivered with the
vehicle.

9.

After the head unit reboots , confirm system
functionality by pressing Agree on the
disclaimer screen .

• 25113

a STD 3.X(USA) •
~

94SS< - ?Slll

CUM€ ~ 16~

The navigation map screen should be
displayed.

If the error message "This is not the proper
map data" is shown , the incorrect SD Map
Card has been installed in the vehicle .

TSB # : 14-01-050

Page 6of10

'

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

After the update , only the SD Card that was delivered with the vehicle in the owner's manual for
that VIN can be used with the Navigation System. DO NOT INSERT ANY OTHER SD CARD from
any similar Owner's Manual.
If a different or incorrect SD card is inserted into the Navigation System , the error message "This
is not the proper map data" will be displayed on the navigation screen .
When the message , "This is not the proper map data" is displayed , the correct SD card needs to
be reinserted . A replacement card for this error is not covered under warranty.
ELANTRA (MD) SOFTWARE UPDATE
1. Turn the ignition ON (Press the Start-Stop
button 2 times without depressing the brake
pedal for smart key vehicle) .

2. Press the i
the display.

10

TSB #: 14-01-050

button (A) . Select Setup on

Page 7 of 10

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

SUBJECT:

3. Select System Update to check S/W
version .

4 . If the software version is Current

MDFL.USA.SOP.14.021 , no update is
required . If the software version is

Previous (lower than or equal to
MDFL.USA.SOP.14.013) then proceed with
the software update step (15) below.
Version

5.

Current

MDFLUSA.SOP .14.021

Previous

MDFL.USA.SOP.14.013

If applicable remove the SD map card from
head unit and temporarily store it in the
Update SD Card case .
Next insert the provided S/W Update SD
Card (P/No . 96560-AVN 15) into the slot.

The software will automatically update
and will take about 20 minutes. Do not
remove the SIW update SD Card, tum
the ignition off, or start the vehicle
during the software update.

TSB #: 14-01-050

Page 8of10

'

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

6. The head unit will restart and begin updating.

6a Update progress screen .

6b Update completion screen.

7. After the software update has been
completed , check the S/W version by
following steps (12)- (14) .
S/W Version
MDFL.USA.SOP .14.021

TSB # : 14-01-050

Page 9 of 10

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TV1)

If the SD Map Card is still sealed in the
owner's manual, disregard this step and
proceed to the next step . Ensure that the
correct SD Map Card is placed in the
vehicle at the time of retail. SD Map
Card P/N 96554-3X113
8.

After confirming the software version ,
remove the Update SD Card (P/N 96560 AVN 15) from the head unit and re -insert the
SD Map Card that was delivered with the
vehicle.

9.

After the head unit reboots, confirm system
functionality by pressing Agree on the
disclaimer screen.
The navigation map screen should be
displayed .

If the error message "This is not the proper
map data" is shown , the incorrect SD Map
Card has been installed in the vehicle .

After the update , only the SD Card that was delivered with the vehicle in the owner's manual for
that VIN can be used with the Navigation System . DO NOT INSERT ANY OTHER SD CARD from
any similar Owner's Manual.
If a different or incorrect SD card is inserted into the Navigation System , the error message "This
is not the proper map data" will be displayed on the navigation screen.
When the message , 'This is not the proper map data" is displayed , the correct SD card needs to
be reinserted . A replacement card for this error is not covered under warranty.

TSB #: 14-01 -050

Page 10 of 10