NUMBER

GROUP

nEWTHlnKlnG.
CAMPAIGN
14-01-046
nEW POSSIBILITIES. 1-D_A_T_E- - -----+--M- O
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L(_S_)_ _ _ _____,

Hyun DR 11

Technical Service Bulletin
SUBJECT:

NOVEMBER
2014

GENEs1s SEDAN (DH)
SONATA (LF)

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

*IMPORTANT
*****DEALER STOCK ONLY*****
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery.
When a vehicle arrives at the Service Department, access Hyundai Motor America 's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.

Description: This bulletin provides a service procedure to update the navigation software . The
update addresses the issue with intermittent no audio after using the Bluetooth hands free syste m.
After hang ing up a call , intermittently the audio sound does not return .
Applicable Vehicles:
• 2015 Genesis Sedan (DH) Equipped with touchscreen only navigation system.
• 2015 Sonata (LF) Equipped with touchscreen navigation system.

Page 3-7

Page 8-12

Circulate To : General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors , Technicians , Body Shop Manager, Fleet Repair

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

Parts Information:
The software update SD card has been mailed to dealers from previous campaign TU2 . Additional
software update SD card can be ordered through the PDC.
REMARK

PART NUMBER

PART NAME

Update will take

S/W UPDATE
SD CARD

approximately 35 mins.

96560-A VN4G

Warranty Information:
OP CODE

OPERATION

OP TIME

GENESIS SEDAN(DH) AVN S/W UPDATE - STANDARD
40C070R1

SONATA(LF) AVN S/W UPDATE

0.3 M/H

NOTE: Submit Claim on Campaign Claim Entry Screen

TSB # : 14-01-046

Page 2 of 12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

GENERAL PRECAUTIONS:
•

Make sure the vehicle's battery has reasonable charge. If the vehicle has been in storage , run
the engine to ensure an adequate battery charge state for reliable results .

•

Turn off all lights (do not leave the headlight switch in auto mode) and all accessories (including
heater/air conditioner/fan for both front and rear(if equipped) , audio , heated seats , rear
defroster, etc.) to ensure the battery will not be discharged during the procedure .

•

Perform the procedure with the ignition key in the ON position (Press the Start-Stop button 2
times without depressing the brake pedal) .

•

Do not remove the SD card during software update.

•

Do not start the engine or turn the ignition switch OFF during the procedure.

Service Procedure:

GENESIS SEDAN (DH) SOFTWARE UPDATE
1. Turn the ignition ON (Press the Start-Stop
button 2 times without depressing the brake
pedal) .

2. Remove the already inserted SD card from
the head unit (if applicable) and insert the
provided S/W UPDATE SD CARD (P/No . :
96560-AVN4G) into the slot.

TSB # : 14-01-046

Page 3 of 12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

3. Press the SETUP button .

4 . Scroll the screen upward .
Sep. 25

A
=AU Menus

o

Appll

·-

5.

·~·
&.l!!L.Wc

C!!:r

@'

5n.r;)(M D.'.Jta

Sell.p

8:11 ...

t

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CUctGJidc

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Select System Info .

TSB # : 14-01 -046

Page 4of12

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

SUBJECT:

6 . Check the SNV version:
If the version is as follows , no further
procedure is required .
S/W Version
ST.DH.USA.E443.140912

'l\11"

a:ss,,.,.

Sep.
25
_____________

,

~

...._ Syst.em Info

I

SW Info

S/W VER.

ST DH USAE443 140912

Storage

FIRMWARE VER.

SUBM ST DH 805 1042 140425

DEVICE ID

1879519356

- - - - - - ~'!I"!'"' ~"""""1fu

NAVI APP VER.
MAP VER.

Update

If the version is as follows , press the Update
button to initiate S/W update.
S/W Version
ST.DH.USA.E443.140702

7.

Select OK to start S/W update.

Do not remove the S/W Update SD
Card, turn the ignition OFF or start
the vehicle during the software
update.

TSB # : 14-01-046

Page 5of12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

8. The radio unit will begin the software update .

NOTICE
During the update, the screen will
automatically reboot itself
multiple times.

9.

lfan error code (1312) appears on the
screen while download ing the software ,
press the reset button with a ballpoint pen
to continue the downloading process.

TSB #: 14-01-046

Page 6 of 12

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

SUBJECT:

10. When the software update is complete , a
confirmation screen will appear and the
system will restart itself.

11 . After system restart, check the version again
following pages 4 to 5. Confirm the version
is as shown below.
Sep. 25

S/W Version

0

8 :56 ....

-------------,

~

Syst.em Info

SW Info

ST.DH.USA.E443.140912
Storage

5/W VER.

ST DH USA E443 140912

I

~------~----15
RRMWARE VER.
SUBM ST DH 805. 1042 140425
DEVICE 10

1879519356

NAVI APP VER.
MAP V ER.

Update

12. Remove the S/W UPDATE SD CARD and
turn the ignition OFF.
13. If applicable , insert the original SD card and
turn ignition ON .
14. Confirm all systems are operational , by
performing basic tests in the AM/FM,
Sirius/XM , Navigation , Bluetooth and Voice
Recognition systems.

TSB # : 14-01-046

Page 7 of 12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)
SONATA (LF) SOFTWARE UPDATE

1.

Turn the ignition ON (Press the Start-Stop button
2 times without depressing the brake pedal) .

2.

Remove the already inserted SD card from the
head unit (if applicable) and insert the S/W
UPDATE SD CARD (P/No. : 96560-AVN4G) into
the slot.

3.

Press the SETUP button.

TSB # : 14-01-046

Page 8of12

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

SUBJECT:

4.

Scroll the screen upward .

"'A"

Oct. 7

osetup

COl

Navigation

'9
Blue Link

5.

Select System Info.

6.

Check the S/W version :

1:42 ...

Too

Display Ott

~

~t [ml ")

Sound

i '
Voice

Display

Riane

0

II

Cock

WI- Fl

Recognition

If the version is as follows , no further procedure
is required .
S/W Version
ST.LF.USA.E443.140912

TSB # : 14-01-046

Page 9of12

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

SUBJECT:

If the version is as follows , press the Update
button to initiate S/W update.
S/W Version
ST.LF.USA.E443.140630

7.

Select OK to start SM/ update.

Do not remove the S/W Update SD
Card, turn the ignition OFF or start
the vehicle during the software
update.

8.

The radio unit will begin the software update.

TSB # : 14-01-046

Page 10 of 12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

During the update, the screen will
automatically reboot itself
multiple times.

9.

If an error code ( 1312) appears on the screen
while downloading the software , press the reset
button with a ballpoint pen to continue the
downloading process .

10. When the software update is complete, a
confirmation screen will appear and the system
will reboot itself.

TSB # : 14-01-046

Page 11 of 12

SUBJECT:

NAVIGATION OPERATING SYSTEM SOFTWARE UPDATE
(SERVICE CAMPAIGN TU7)

NOTICE
The system will automatically
reboot in "Hibernation" mode
before completely resetting
itself. This "Hibernation" reboot
will take approximately 5
minutes.

11 . After system restart, check the version again
following pages 9 to 10. Confirm the version is
as shown below.
S/W Version
ST.LF.USA.E443.140912

12. Remove the S/W UPDATE SD CARD and turn
the ignition OFF .

13. If applicable , insert the original SD card and turn
ignition ON.

14. Confirm all systems are operational , by
performing basic tests in the AM/FM , Sirius/XM ,
Navigation , Bluetooth and Voice Recognition
systems .

TSB # : 14-01-046

Page 12 of 12