HVU nDR 11~~~~~~~~~~TIES.
Technical Service Bulletin
SUBJECT:

GROUP

NUMBER

,____c_A_M_P_A_IG_N_--+-_ _
12_-0_1_-0_4_9_---1

DATE

MODEL

DECEMBER 2012

SANTA FE (AN)

CLUSTER SOFTWARE UPDATE (SERVICE CAMPAIGN TN6)

*IMPORTANT

*** DEALER STOCK ONLY***
Dealers must perform this Campaign on all affected vehicles prior to customer retail delivery.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.

Description: This bulletin provides the service procedure to update the instrument cluster software.
Applicable Vehicles: 2013 MY SANTA FE (AN) vehicles produced from SOP to December 4, 2012.
GOS Information:

EVENT#
293 (or later compatible event)*

DESCRIPTION
OMA CLUSTER UPDATE

(*the latest event that appears in the Engine Auto Mode event list for the particular vehicle/engine)
Warranty Information:

Op Code

Operation

Op Time

20CG05RO

ECM UPDATE

0.3 M/H

*NOTE:
In event of AUTO MODE update failure:
• You must attempt MANUAL MODE. Use the ECM P/N from the vehicle's ECM label if it is
not clear from the ROM ID Table as to the correct ECM P/N to use for your vehicle.
• Replacing an ECM or an instrument cluster without carefully documenting that a MANUAL
MODE update attempt was made, will result in a claim charge back.

Circulate To: Service Manager, Warranty Manager, Service Advisors, Technicians, Fleet Repair

SUBJECT:

CLUSTER SOFTWARE UPDATE (SERVICE CAMPAIGN TN6)

ROM ID INFORMATION TABLE:
Verif the ECM ROM ID before updating the vehicle's software. Refer to the table below.
Model

.

..:.

r: · f'" -~·.

ROMID
·

Type

Cluster P/N
Previous

New

SANTA FE
w/ Super Vision
Cluster

94011-4ZOOO
94011-4Z010
94011-4Z020

BOAD

SANTA FE
w/ Conventional
Cluster

94001-4ZOOO
94001-4Z010
94001-4Z020

78A2

GENERAL PRECAUTIONS:
•
•

Connect the USB cable between the GOS and
the VCI.
Connect the 16-pin DLC connector from the VCI
into the DLC located under the driver's side dash .

*NOTE
Make sure the battery icon at the bottom right of the GOS laptop shows at least 50%; if not,
charge the GOS or attach a battery charger.
•

Turn off all lights (Do not leave the headlight switch in auto mode) and all accessories (including
heater/air conditioner/fan, audio, heated seats, rear defroster, etc) to ensure the battery will not
be discharged during the update.

•

Perform the update with the ignition key in the ON position. (Turn the ignition key to ON position
or press the Start-Stop Button two times without depressing the brake pedal).

•

Do not disconnect any cables connected to the vehicle or the GOS during the update.

•

Do not start the engine or turn the ignition switch OFF during the update.

TSB #: 12-01-049

Page 2 of 4

SUBJECT: CLUSTER SOFTWARE UPDATE (SERVICE CAMPAIGN TN6)

*NOTE
Confirm your GOS has the most recent version. If not, connect the GOS to an Internet port,
open the GOS home page and select "Update". Refer to instructions on hmaservice.com if
necessary.
If you encounter GOS related problems, call the GIT Helpline at 888-437-0308.

SERVICE PROCEDURE:
GOS AUTO MODE ECM UPDATE PROCEDURE
1. From the GOS home page, select ECU Upgrade. If necessary, select the VIN.
2. Select BCM (Cluster Module) as the system and then select OK.
3. Select Auto Mode and then select Next.
4. From the System tab, select BCM and then select OK. The GOS will read the ROM ID. Confirm
the ROM is applicable as shown on Page 2, "ROM ID Information".
GOS

5. Select update event as listed on the GOS Event list of page-1. Select Upgrade.

Repa ir

(

F

l__ ~~!

EvtntGrovp

• Mode

•System

u.

j(

I 11 ...-w ..........1....o ...1. ~1.a ....i I SH ror···lu• l••f'J>' ftl;I ""'.....''
:.s..1..0 .... ,... IP---.lf'"'_.r,- c,.v•d•l;. .. ,..,..a.i-........ . i.. .-.. .

.l. '11•i.t...d- H ."U .,u,.d•.

Example screen
-

l s.A

1 -

; tl~-'tM

-

DlC

-

-

-

c..-. ... o. AC ~':°" l llaM~Ofll

P..

~

o...... ~

s.-;.-::;'"

=
-

o

~

6 . If the screen indicates "Voltage is OK" (voltage > 12volts), select OK. If not, select CANCEL
and charge the vehicle battery by running the engine for 10 minutes.

7. Updating will continue until 100% is reached on the bar graph . At the prompt, turn the ignition
OFF for 10 seconds , then turn it ON and select OK.
TSB # : 12-01-049

Page 3 of 4

SUBJECT: CLUSTER SOFTWARE UPDATE (SERVICE CAMPAIGN TN6)

8. The GOS will confirm that BCM reprogramming had successfully finished . Select OK.
9. If the BCM update was not successful, go to GOS MANUAL MODE ECM UPDATE
PROCEDURE.

10. Check for OTC in all systems and Erase All OTC that stored due to loss of CAN communication
during the ECM Update.
11. Turn ignition OFF for 10 seconds then turn back ON before starting the engine .
12. Start the engine to confirm proper operation of the instrument cluster.
13. Clear OTC in the Bluelink system per instructions of TSB 12-BE-005-2.
GOS MANUAL MODE ECM UPDATE PROCEDURE

*NOTE
•
•
•
•

GOS Manual Mode is intended for recovery of an ECM Update should it
begin but then later fail in process in the Auto Mode.
The ECM connectors must be disconnected for 15 minutes to reset its
contents then perform this Manual Mode Update.
Do not force Manual Mode if you get an error in Auto Mode that the
vehicle's current ROM ID did not apply.
It is critical to identify the correct ECM Part Number in the PASSWORD
table or the ECM may be permanently damaged. It is recommended to
remove ECM and read the part number from the label to confirm.

1. From the GOS home page, select ECU Upgrade . If necessary, select the VIN .
2. Select BCM (Cluster Module) as the system and then select OK.
3. Select Manual Mode and then select Next.
4. From the System tab, select BCM and then select OK.
5. Select update event as per the GOS Event List of page-1, then select Upgrade.
6. Make sure to enter the correct password from the table below and select OK. See the NOTE
above.
7. The remaining steps are the same as Steps 6-13 of the Auto Procedure.
MENU

OMA CLUSTER (SUPER VISION) : 94011-4Z000/10/20
OMA CLUSTER (CONVENTIONAL) : 94001-4Z000/10/20

TSB #: 12-01-049

PASSWORD
4020
4021

Page 4 of 4