Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2013 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-036/13

Last Issued:

12/10/2013

HOOD VIBRATION WHILE DRIVING AT HIGHWAY SPEED

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-029/12 , issued on 07/27/12. The APPLICABLE MODEL(S)/
VINS , DESCRIPTION , REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been
revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles with VINs lower t)1an JM3KE******387092 (produced before September 1, 2013)

DESCRIPTION
Some vehicles may exhibit a condition where the hood vibrates when driving at speeds of 110 Km/h (68 mph) or
more.
The amount of sealant used to fill in the space between the inner frame and outer panel at the bottom area of
the hood is insufficient. If the sealant detaches (as shown below on the left), it may cause the hood to vibrate.
The amount of sealant has been increased during vehicle production and the preload force of the c~wl grill seal
has been increased to eliminate the concern.

NO GOOD

GOOD

2698a

Customers having this concern should have their vehicle repaired using the following repair procedure .

Page 1 of 11
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
content$ of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system - -without permission in
writing .

Bulletin No: 09-036/13

.

,

Last Issued: 12/10/2013

© 20 13 Mazda Motor of America, Inc.
·. ·.:.

REPAIR PROCEDURE

The cowl grill seal will be replaced with a modified part, additional dampening material may be applied between
the hood's inner frame and outer panel and the hood height may be adjusted to apply additional tension.
NOTE:
This repair should be performed 'by a qualified technician or body shop.
DO NOT use any other products for this repair, such as panel bonding glue, which is too strong for
this type of repair.
1. Verify the customer concern .
2. Open the hood and secure it with the support rod .
3. Replace the cowl grill seal (A) with a modified one with increased preload force.
NOTE: The cowl grill seal is attached to the cowl grill with 15 clips.

.

.

4. Inspect if the factory applied sealant between the outer panel and the inner frame at the back of the hood is
separated.
If the sealant is separated, go to step 5.
If the sealant is not separated, go to step 21 .
5. Remove the hood insulator according to the MS3 online instructions or the Workshop Manual (section 09-1 O
HOOD DISASSEMBLY/ASSEMBLY).

Page 2of11

Bulletin No: 09-036/13

Last Issued: 12/10/2013

© 2013 Mazda Motor of America, Inc.

6. Confirm the ten (10) original sealant spots at the bottom area of the hood .
NOTE:

Additional dampening material will be applied between these ten (10) original sealant spots.
It is not necessary to apply dampening material to other areas of the hood. Even if the original .
sealant has bec~me p_etached , it will have no influ~nce on the hood vibration concern.

26981

7. Using alcohol (of at least 50% content) and cotton swabs (or equivalent), thoroughly clean the fourteen (14)
areas (shown below) between the hood's inner fram_e (A) and outer panel (8).

2698h

Page 3 of 11

Bulletin No: 09-036/13

Last Issued: 12/10/2013

© 2013 Mazda Motor of America , Inc.

NOTE: There are seven (7) areas on the left side of the hood and. seven (7) areas on.the right side of the
hood to be cleaned (left side shown below) .
: CLEAN THESE AREAS WITH ALCOHOL

.·.........
,

... _

'\

: ORIGINAL SEALANT IS ALREADY APPLIED

2698e

Page 4 of 11

Bulletin No: 09-036/13

Last Issued: 12/10/2013