Service Bulletin

Mazda North American operations
Irvine, CA 92618~2922

SmazDa-

© 2013 Mazda Motor of America, Inc.

Subject:
MAZDA SERVICE PROGRAM (MSP41)- MAZDA CONNECT INFOTAINMENT
SYSTEM UPDATE

Bulletin No:

09-034/13

Last Issued:

11/27/2013

BULLETIN NOTE

I

This bulletin supersedes the previous bulletin 09-034/13, issued on 11/25/13. The WARRANTY INFORMATION has been revised.
Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)IVINS
2014 Mazda3 vehicles (with MAZDA CONNECT Infotainment System) after June 11,2013
• VIN Range: JM1 BM**** E1 100049 and later

DESCRIPTION
An updated version of the software for the Connectivity Master Unit (CMU) has become available. Under this
MSP41, the CMU of applicable Mazda3 vehicles will be reprogrammed to the updated version using a USB
memory stick. This software update includes some fixes for the Infotainment System as described below as well
as some additional minor fixes.
A "Charging System Malfunction" message may be displayed on the center display by mistake (no charging
system warning light in the instrument cluster).
The Voice Recognition may not activate even when pressing the TALK button.
The warning of "Check XM Antenna" may be continuously displayed on the center display.
NOTE:
Mazda is working to make further improvements to the Mazda Connect Infotainment System software, and may issue future software updates to improve system operation and performance. Software version updates can.be found on MS3 under IDS/Infotainment.
When the system is updated, all factory defaults are restored and personal settings (such as display
and sound adjustments) are lost, including favorites information and phones paired with the system.
NOTE:
UNDER THE MAZDA SERVICE PROGRAM (MSP41), ALL CURRENT DEALER INVENTORY
AND RETAILED VEHICLES FOUND TO BE WITHIN THE ABOVE VIN AND PRODUCTION
DATES RANGES MUST BE REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN
THIS SERVICE BULLETIN.
BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO
THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MSP41" AND ITS CAMPAIGN STATUS DISPLAYS
"OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.

Page 1 of20
CONSUMER NOnCE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehides. These instructions should not be performed by "dc>it-yourselfers.n Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system -without permission in
writing.

Bulletin No: 09-034/13

Lastlssued: 11/27/2013

© 2013 Mazda Motor of America, Inc.

DEALER INVENTORY

Repair all applicable vehicles currently in dealer inventory according .to the procedures contained in.this service
bulletin.
RETAILED VEHICLES:

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When an applicable retailed,vehicJE>l~ br~ught intbth~ \iElaJet:'foran~
·of(epair o; scheduled maintenance,
perform an eMDCS warranty Vehicle lnsp~ionand'Cl'leck thE! siatus'ClfMSPli 1, lf status of MSP41 is "OPEN"
repair the vehicle according ~to the procedUres
; · ·'
~ containEk!'itt .this -~iv'ice•'buHetitt
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type

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VEHICLE

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INSPECTION'PROCF,~Rf!
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Does not apply

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~·· Dealer Assistance
· ,. Contact the M~~da C6J(lorate
Group at (877) 727-6626loupdate vehicle history

. ,N~>tpre~l!nt •.·;

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Action R~!!!ulted:

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"Campaign: MSP41 Opl!ln"

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campaign Label
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Prot;eed tp,''\NSPECTJON:PROCEDURE"
..'Return
vehicle
to iilven\oiy
or customer
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r. Complete al~bel and, apj>Jy it to vehicle's bulkhead
.

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.·or hood

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Canipai~n·does not apply to this vehicle. Return the
vehicle to inventory or customer

Page 2 of20

Bulletin No: 09-034/13
© 2013 Mazda Motor of America, Inc.

Lastlssued: 11/27/2013

REPAIR PROCEDURE
MAZDA CONNECT. Software Version Verification Procedure

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1. Select "Settings" from the Home screen to check the software version.
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2. Select "System" and scroll do\yn·tcl'·tne· "Aiiblrt'bptibns ·s ·
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Page 3 of20

Bulletin No: 09-034113

Last Issued: 1112712013

'i

© 2013 Mazda Motor of America, Inc.

4. Make sure the software version is 25.00.400B or later, then select OK. If it is not25.00:400B or later; update
the system using a USB memory stick with the latest software according to the "Reflash Procedure." If
needed, refer to "Downloading Update Software to a USB Memory Stick (for additional USB memory sticks)"
below.

2631d1

Downloading Update Software to a USB Memory Stick (for additional USB memory sticks)
1. Install the USB memory stick with a minumum 2G of memory into .t.he USB port of a computer with internet
access.
NOTE: The update files can also be copied from one

•-

U~B

memory

.·. " ' " .. '

stick~o

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