Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2014 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-020/14

Last Issued:·

04/29/2014

TOMTOM NAVIGATION FUNCTIONALITY CONCERNS AFTER MSP42

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BULLETIN NOTE
• This bulletin supersedes ·the previous bulletins 09-020/14 issued on 04107114: The WARRANTY INFORMATION has been revised .
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• Changes are noted below beside the change bar in Red .

APPLICABLE MODEL(S)NINS
2013-2015 CX-5 vehicles (with factory or.dealer installed TomTom navigation)
2013-2014 CX-9 vehicles (with factory or dealer installed TomTom n·avigation)
2013-Mazda3 vehicles (with factory or dealer installed Tom Tom navigation)
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation)

DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 10.852 or later) .
• Vehicle icon jumps around or vibrates .
CAUTION: . DO NOT use the-factory reset for retail vehicles. Otherwise, personal settings (such as display and
sound adjustments) will be lost, including favorites information.
Customers having any; of these concern should have their vehiele repaired using the following repair procedure.

REPAIR PROCEDURE .
1. .Verify customer concern.
2. Update the TOMTOM NAVIGATION with software version 10.852 or later using the instructions in TSB 09010/14 - MAZDA SERVICE PROGRAM (MSP42) - TOMTOM NAVIGATION SYSTEM UPDATE.
3. Verify repair.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "de>-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
' conten\~ of !~is bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
· e)ectron1c·or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing .

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Bulletin No: 09-020/14

Last Issued: 04/29/2014

© 2014 Mazda Motor of America, Inc.

WARRANTY INFORMATtON
NOTE ; .
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair wiil be covered under Mazda's New Vehicle Limited Warranty term .
Additional diagnostic time cannot be claimed for this repa ir.

SPECIAL CLAIM SUBMISSION INSTRUCTION:
Perform an eMDCS Warranty Vehicle Inquiry on the VIN .
View the status of MSP42
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If MSP42 for the vehicle.shows .status ' of '10peA" input the warranty cla1m·using MSP42 OPEN
information below. This will close the l'viSP42 .
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If MSP42 for the vehicle shows status of "Closed" input the warranty claim using MSP42
CLOSED information below.
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If the vehicle is not flagged for MSP42 , input, the warranty claim using MSP42 CLOSED information below.

MSP42 CLOSED

MSP42 OPEN
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Warranty Type
Process Number
Symptom Code
Damage' Code

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Part Number Main Cause
Quantity
Operation Number I Labor Hours:

A

AD056A

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99

-61 .
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99

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9K

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7777-SP-J41

GJS 1-66-EZOB

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0

XXK39XFX I 0.3 Hrs.

XXK67XFX I 0.3 Hrs ~
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