Service Bulletin

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@2014Mazda Motorof America, lnc.

Subject:

Bulletin

No:

09-017114

RATTLE NOISE FROM FRONT DOOR GLASS

Lastlssued:

0812912014

BULLETIN NOTE

.
.

This bulletin supersedes the previous bulletin 09-017114 issued 03105114, 08118114 and 09-011/13 issued 04/
17t13.The APPLICABLE MODEL(S)ruINS, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised.
Changes are noted below in Red beside the change bar.

APPLTCABLE MODEL(S)MNS
2013-2014CX-5 vehicles with VlNs

lontrer

than JM3KE****** 433172 (produced before January 13,2014)

DESCRIPTION
Some vehicles may experience a rattle noise from the front door glass when driving with the window open
approx. 1l2to4 inches (1 - 10 cm).

The rattle noise may be caused by insufficient glass run channel holding force. To eliminate this concern, the
shape of glass run channel has been changed in order to increase the holding force.
Customers having this concern should have their vehicle repaired using the following repair procedure.

Paqe 1 of 9
NOIICE: The

and instructions in this bulletin are intended for use by skilled technicians.
ze the proper
ent and take training to correctly and safely maintain Mazda vehicles. These instruclions should not be performed by "do-it-yourselfers." Customers
not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To delermine if the information applies,
rs should conlact their nearest aulhorized Mazda dealership. Mazda North American Operations reserves the righl to alter the specifications and
of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
or mechanical-induding photocopying and recording and the use of any kind of information slorage and retrieval system
permission in

-without

Last lssued: OBl29l2O14

Bulletin No: 09-017/14
@2014Mazda Motorof America, lnc.

REPAIR PROCEDURE
Verify vehicle VlN, then perform the appropriate repair procedure according to the table below.

I

VIN Range

Perform.

I

JM3KE"*"***100001 to 300112

REPAIR PROCEDURE A

I

JM3KE"*****300'1

lo 433171

REPAIR PROCEDURE B

'l

3

REPAIR PROCEDURE A: (VlN Range JM3KE******100001 to 300112)

1.

Verify the customer concern.

NOTE: The rattle noise should go away when holding the slightly opened window by hand or when the

2.
3.

window is completely closed.
lf the noise goes away, proceed to the next step.
lf the noise does not go away, this service bulletin does not apply. Troubleshoot the noise according to
section 09 (Body and Accessories) of the M53 online instructions or the Workshop Manual.

Open the door glass fully (right side glass run channel shown below).
Pull the glass run channel off of the door frame.

t

Page 2 of 9

Last lssued: 0812912014

Bulletin No: 09-0'17/14
@ 2014 Mazda Molor of

Americ.

lnc.

4. Obtain the 0.25 mm thick pad from the Noise Parts Set.
5. Using a straight-edge and sharp knife, cut the pad into the following twelve

.
.
.

6.

('1

2) pteces (as shown below)

Four (4) pieces of 7 mm x 100 mm
Four (4) pieces of 7 mm x 60 mm
Four (4) pieces of 7 mm x 40 mm

Stack the four (4) pieces of 7 mm x 1 00 mm pads on top of one another to create a 1 mm thick pad. Do the
same with the 7 mm x 60 mm pads and the 7 mm x 40 mm pads.

NOTE: The final three (3) pad dimenstons are shown below:
1.1mmx7mmx40mm
2.1mmx7mmx60mm
3.'1 mmxTmmx'1 00mm
[-50 mml

tloo mml

tl

mm'l

l/mml

-

E mml

/mml

Page 3 of 9

Bulletin No: 09-017/14

Last lssued: 0812912014

@ 2014 Mazda Motor of America. lnc.

7.

Degrease the glass run channel where the three (3) pads will be applied to the outer side of the glass run
channel (A) and the inner side of the glass run channel (B).

8.

Apply an adhesion promoter (one that is suitable for use on plastic) to the ihree (3) locations where the pads
will be attached.

".

NOTE:
. Obtain adhesion promoter locally.
. Recommended,?dhesion promoter:

:1,

,,

3M K-540NT, K500 or 4298UV. lf these products cannot be
obtained, any adhesion promoter suitable for plastic can be used.

t

:

L'

Page 4 of 9

Bulletin No: 09-017/14
@

9.

Last lssued: 0812912014

2014 Mazda Motor of America. lnc.

Following steps a-c, attach the three (3) pads to the glass run channel as shown below.
Attach the 1 00 mm pad (B) with 40 mm of it above the molded joint line (A) and 60 mm below it
Attach the 60 mm pad (C) directly below the molded joint line (A).
c. Attach the 40 mm pad (D) directly above the molded joint line (A).

a.
b.

N+try

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OUTSIDE

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INSIDE

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40 mml

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REAR

10. Reinstall the glass run channel back to the original position.
11

. Operate the door glass up and down to verify proper operation.

12. Repeat the repair on the opposite side glass run channel as necessary.

Page 5 of 9

Bulletin No: 09-017/14
@

2014 Mazda Motor of

Amerie.

Last lssued: OAl29l2O14
lnc.

REPAIR PRCCECIURE B: {VlN Range Jffia65******300113 to 433171i

1.

Verify the customer concern.

NOTE: The rattle noise should go away when holding the slightly opened window by hand or when the

2.
3.

window is completely closed.
lf the noise goes away, proceed to the next step.
If the noise does not go away, this service bulletin does not apply. Troubleshoot the noise according to
section 09 (Body and Accessories) of the M53 online instructions or the Workshop Manual.

Open the door glass fully (right side glass run channel shown below).
Pull the glass run channel off of the door frame.

Page 6 of 9

Bulletin No: 09-017/14

Last lssued: 0812912014

@2014Mazda Motorof America. lnc.

I

4. Obtain the 0.25 mm thick pad (A)from the Noise Parts Set.
5. Using a straight-edge and sharp knife, cut the pad into eight (8) equal pieces of 7 mm x 4 0 m m:
6. Stack four (4) pads on top of one another to create a 1 mm thick pad.
7. Repeat Step 6 to create a second pad with the remaining four (4) pieces.
NOTE: Final pad dimensions: 1 mm x 7 mm x 40 mm

ilI0

mml

tT mm-l

,Emml

8.

tTmml

Degrease the glass run channel where the pads will be applied tothe outer side of the glass run channel (A)
and the inner side of the glass run channel (B).

Page 7 of 9

Bulletin No: 09-017/14
@ 2014 Mazda Motor of

9.

Last Issued: 0812912014

Amerim. lnc.

Apply an adhesion promoter (one that is suitable for use on plastic) to the two (2) locations where the pads
will be attached.
NOTE:

.
.

Obtain adhesion promoter locally.
Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. lf these products cannot be
obtained, any adhesion promoter suitable for plastic can be used.

10. Following steps a-b, attach the pads to the glass run channel as shown below.
a. Attach the 40 mm pad (B) directly above the molded joint line (A).

b.

Attach the 60 mm pad (C) directly below the molded joint line (A).

NOTE: There is already a pad attached to position

D.

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OUTSIDE

T

INSIDE

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Page 8 of 9

Bulletin No: 09-017i14

Last lssued: 0812912014

@2014Mazda Motorof America. lnc

11. Reinstall the glass run channel back to the original position.
12. Operate the door glass up and down to verify proper operation.
13. Repeat the repair on the opposite side glass run channel as necessary.

PART(S) TNFORMATTON

Part Number

Description

Qtv.

Notes

TA01 -76-1 00

Noise Parts Set

1

Use 0.25 mm thick non-woven fabric.
Repair Procedure A: One sheet can make two (2) repairs.
Repair Procedure B: One sheet can make five (5) repairs.

WARRANTY INFORMATION
NOTE:

'

This warranty information applies only to'verified customer complaints on vehicles eligible for warranty repair.

'
.

This repair will be covered under Mazda's New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

82

Damage Code

97

Part Number Main Cause
Quantity

Operation Number / Labor Hours

KD53-59-605E
0

XXJSCXRX / 0.3 Hrs. (one side)
XXJSDXRX / 0.4 Hrs. (both sides)

NOTE: Do not claim the noise parts set (P/N TA01-76-100) as a related part. The amount of fabric and adhesion promotor used for this repair is included in the labor allowance.

Page 9 of 9