Service Bulletin
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Mazda North American Operations
Irvine, CA 92618-2922

2014 Mazda Motor of America , Inc.

Subject:

Bulletin No:

09-017/14

Last Issued:

03/05/2014

RATTLE NOISE FROM FRONT DOOR GLASS

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-011/13 issued 04/17/13. The APPLICABLE MODEL(S)/
VINS , REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles with VINs lower than JM3KE******433172 (produced before January 13, 2014)

DESCRIPTION
Some vehicles may experience a rattle noise from the front door glass when driving with the window open
approx. 1/2 to 4 inches (1 - 10 cm).

2787a

The rattle noise may be caused by insufficient glass run channel holding force . To eliminate this concern , the
shape of glass run channel has been changed in order to increase the holding force .
Customers having this concern should have their vehicle repaired using the following repair procedure.

Page 1 of 9
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies ,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All ri ghts reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical- including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE
Verify vehicle y1N , then perform the ~ppropri ate r~pair procedure acc?rding to the_tpble below:.

VIN Range

Perform:

JM3KEm*"*100001 to 300112

REPAIR- PROCEDURE A.

JM3KE******300113 to 433172

REPAIR PROCEDURE B

.

-

REPAIR PROCEDURE A: (VIN Range JM3KE******100001 to 300112)
1. Verify the customer concern.·
NOTE: The rattle noise should go away when holding the slightly opened window by hand or when the
window is completely closed.
If the noise goes away, proceed to the next step.
If the noise does not go away, this serlice bulletin does not apply. Troubleshoot 1he noise according to
section 09 (Body and Accessories) of the MS3 online instructions or the Workshop Manual.
2. Open the door glass fully (right side glass run channel _shown below) .
3. Pull the glass run channel off of the door frame .

2787b

Page 2 of 9

Bulletin No: 09-017/14
IC)

Last Issued: 03/05/2014

2014 Mazda Motor of America , Inc.

4. Obtain the 0.25 mm thick pad from the Noise Parts Set.
5. Using a straight-edge and sharp knife , cut the pad i·n io the following twelve (12) pieces (as shown below) :
Four (4} pieces of 7 mm x 100 mm
Four (4} pieces of 7 mm x 60 mm
Four (4) piec.es of 7 mm x 40 mm
6. Stack the four (4) pieces of i mm- x 1 do mm pads on top of one another to create· a 1 mm ·thick pad. Do the
same with the 7 mm x 60 mm ~ds and the 7 mm x 40 mm pads.
I

~

•

-·

I

NOTE: The final three (3) pad dimensions are shown- below:
1. 1 mm x 7 mm x 40 mm
, ..
·.- ..., ..... ..
2. 1 mm x 7 mm x 60 mm
3. 1 mm x 7 mm x 100 mm

.

..

.'

~.

"

1150 mm l

,·,

l.

· l 40mm l

j

1100 mm l
l 60mm
l
.,
:'

I

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____....I

.I

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II

l 7mm l

1100 mm I
l 60mml
_

_L·f----ij",0

l 1mm l ~..E~~

2900a

Page 3 of 9

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of America, Inc.

7. Degrease the glass run channel where the three(~) pads will be applied to the outer side of the glass run
channel (A) and the inner side of the glass run channel (B}
·

2900b

,
8. Apply an adhesion promoter (one that is suitable for use.on plastic) to the three (3) locations where the pads
will be attached .
.,,.
NOTE:
Obtain adhesion'promoter locally.
Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products cannot be
obtained, any adhesion promoter suitable for plastic can be used.

Page 4 of 9

- ,_-

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of Ameri ca , Inc.

9. Following steps a-c, attach the three (3) pads to the glass run channel as shown below.
a. Attach the 100 mm pad (B) with 40 mm of it above th.e molded joint line (A) and 60 mm below it.
b. Attach the 60 mm pad (C) directly beiow the moided Joint line (A)~
c. Attach the 40 mm pad (D) directly above the molded joint line (A).

A

OUTSIDE

•
•

.. .

REAR

INSIDE
I

~-· -·-·~~~~~~-!-·~~~~-s_E_c_T_io_N_A_-_A_'~
I

I

---- ------------------- '

\

I

~

-----------------------' '\
D

I

..

REAR

2900c

' ---------- ------ -- -- - --/

10. Reinstall the glass run channel back to the original position.
11 . Operate the door glass up and down to verify proper operation.
12. Repeat the repair on the opposite side glass run channel as necessary.

Page 5 of 9

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE B: (VIN Range JM3KE******300113 to 433172)
1. Verify the customer concern.
.
.
NOTE: The rattle noise should go away ~hen holding the slightly .opened wind~w _by hand or when the
window is completely closed . · ·
·
·
·
·
If the noise goes away, proceed to the next step.
If the noise does not go away, this service bulletin does not apply. Troubles~oot the. noise according to
section 09 (Body and Accessories) of the MS3 online instructions or the Workshop Manual.
~

0

2. Open the door glass fully (right side glass run channel shown below).
3. Pull the glass run channel off of the

do~r- frame .

I

,·,

2787b

·.

I ,.r

_.

-.

Page 6 of 9

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of-America, Inc.

4. Obtain the 0.25 mm thick pad (A) from the Noise Parts Set.
5. Using a straight-~dge and sharp knife, cut

t~e

6. Stack four (4) pads on top of on~ another to

pad into eight (8) equal pieces of 7 mm x 40 mm :

cr~ate a 1 mm thi~k pa_c;I.

. ,

·:· . .r . . ,..

7. Repeat Step 6 to create a second pad with the remaining four (4-)pieces.

NOTE: Final pad dimensions: 1 mm x 7 mm x'40 mm ·

-

'

· 1150 mm l '

::

l100mm I

,; -I..
~:
"

.. jll7mml
I 40mm I

I 1 mm
2900d

8. Degrease the glass run channel where the pads will be applied to the outer side of the grass run channel (A)
and the inner side of the glass run channel (8).

2900e

Page 7 of 9

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of America, Inc.

9. Apply an adhesion promoter (one that is suita.ble for use on plastic) to th.e twq.(2) locations where the pads
will be attached.

NOTE:
Obtain adhesion promoter locally.

'·

· '· ·

Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products cannot be
~ ·
· ·
·.
obtained, any adhesion promoter suitable for plastic can be used: l · ·
10. Following steps a-b, attach the pads to the glass run channel as shown below.
a. Attach the 40 mm pad (B) directly above the molded joint line (A).
b. Attach the 60 mm pad (C) directly below the molded joint line (A) .

NOTE: There is already a pad attach.ed.tq,position D.

,

, I

A
OUTSIDE

•
•

INSIDE
. c

.l.

- - - · - - · -· ~ - .:.. - - ·- - - - - .l. .... - - - '- - - -

'I

2900(

Page 8 of 9

Bulletin No: 09-017/14

Last Issued: 03/05/2014

© 2014 Mazda Motor of Ameri ca , Inc.

11 . Reinstall the glass ruri channel back to the original position :

'

12. Operate the door glass up and down to verify proper operation.

.

13. Repeat the repair on the opposite side glass run channel Fl~- nec~~sai)t
'!

PART(S)

INFORMATIO~
,_.

I

•

Part Number

Description

TA01-76-100

Noise Parts Set
.

..

-

-

:· .

Qty.

.'

1

.,

~

\

·--

-

.,
Notes ·

:

Use -0:25 mm· thick rion2woven fabric .

Repair P_roceidu~ A: One sheet. can make two (2) repairs .
R~pair

Procedure B: One sheet can make five (5) repairs.

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
.
This repair will be covered under Mazda's New Vehicle Limited Warranty term .
Additional diagnostic time cannot be claimed for this repair.
...

..

Warranty Type

A

"

82

Symptom Code
Damage Code
Part Number Main Cause
Quantity
Operation Number I Labor Hours

•.

-·

..

97

KD53-59-605
0
XXJ5CXRX I 0.3 Hrs. (one side)
XXJ5DXRX I 0.4 Hrs. (both sides)

NOTE:

Do not claim the noise. parts set (P/N TA01-76-100) as a related part .. The amount of fabric and adhesion promoter used for this repair is included in the labor allowance.

Page 9 of 9