Tony Lawrence
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Tony Lawrence
Thursday, January 30, 2014 6:22 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE - (ATTN: RE-RELEASED SERVICE
BULLETIN FOR MSP42)

ATTN: Please disregard the previous service bulletin notification for MSP42. Download the
revised service bulletin using the new link below. We apologize for any inconvenience this
may cause you or your dealer.

SERVICE BULLETIN RELEASE - 01/31/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index01-31 -14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
* If the links do not automatically take you directly to the document, cut and paste the link into your internet
browser address window and press enter.

UPDATED BULLETIN
09-010/14- MULTI-MODEL-MAZDA SERVICE PROGRAM (MSP42)-TOMTOM NAVIGATION SYSTEM UPDATE
http://www.mstore2000.com/PDF Files/09-010-14-2873a.pdf

•

Please distribute this information to all parts and servi ce personnel.

•

If you no longer wish to receive Mazda bulletins, please contact the IT Adm inistrator at your dealership and ask them
to remove your email address from under the EMDCS application.

1

Bulletin No: 09-010/14

Last Issued: 01/30/2014

© 2014 Mazda Motor of America, Inc.

WARRANTY INFORMATION ,
NOTE:
This repair will be covered under Mazda's New Vehicle Limited Warranty term .
Additional diagnostic time cannot be claimed for this repair.

Process Number

AD056A

Symptom Code

99

Damage Code

99

Part Number Main Cause

7777-SP-J41

Quantity

0

Operation Number I Labor Hours:

XXK39XFX I 0.3 Hrs.

Sublet for One Time SD Card Reimbursement
.,

Input: SD CARD

Sublet
Sublet Code

Select "Z9" from drop down menu

Sublet Amount

Input: Cost of SD Card ($10 max)

Sublet Text

Input: Reimbursement for SD Card

NOTE: Mazda will reimburse the dealer a "One Time" reimbursement, up to $10 maximum , for the cost of the
SD card necessary to complete the reprogramming of the Tom Tom unit.
Claims where the sublet is claimed more than once per dealer will be denied or debited .

Page 15 of 15

Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2014 Mazda Motor of America, Inc.

Subject:
MAZDA SERVICE PROGRAM (MSP42)-TOMTOM NAVIGATION SYSTEM UPDATE

Bulletin No:

09-010/14

Last Issued:

01/31/2014

BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-010/14 issued on 01/30/14 and 09-035/13 issued on 11/
25/13. The REPAIR PROCEDURE has been revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013-2014 CX-5 vehicles (with factory or dealer installed TomTom navigation) produced between Dec 15, 2011
and Dec 17, 2013
• VIN Range: JM3KE****DO 100063 - 169130 and JM3KE****EO 300043 - 426001
2013-2014 CX-9 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 1, 2012
and Dec 12, 2013
• VIN Range: JM3TB****DO 400004 - 425228 and JM3TB****EO 425229 - 432408
2013-Mazda3 vehicles (with factory or dealer installed TomTom navigation) produced between Sept 3, 2012
and June 7, 2013
• JM1 BL****D1 720440 - 843866
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 25,
2012 and Dec 10, 2013
• VIN Range: JM1GJ****E1 100027 - 162747 and JM1GJ****F1 162757 - 163966

DESCRIPTION
An updated version of the software for the Tom Tom navigation system has become available. Under this
MSP42, the navigation system will be reflashed to the updated version using a SD card . This software update
will eliminate canceling voice recognition when vehicle speed transitions past 4mph and improve the following :
• System stability
• Speech recognition
• Verbal and visual instructions for route guidance (3D view now includes more visual feedback such as
arrows indicating which lane to use in complicated interchanges)
• Commander switch control (for vehicles equipped)
• GPS recovery after signal is lost (tunnels, parking garages, etc.)
CAUTION:

DO NOT use the factory reset for retail vehicles. Otherwise, personal settings (such as display and
sound adjustments) will be lost, including favorites information .

Page 1 of 15
CONSUMER NOTICE : The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies.
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means.
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing .

Bulletin No: 09-010/14

Last Issued: 01 /31/2014

C 2014 Mazda Motor of America, Inc.

NOTE:
UNDER THE MAZDA SERVICE PROGRAM (MSP42), ALL CURRENT DEALER INVENTORY
AND RETAILED VEHICLES FOUND TO BE WITHIN THE ABOVE VIN AND PRODUCTION
DATES RANGES MUST BE REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN
THIS SERVICE BULLETIN.
BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO
THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MSP42" AND ITS CAMPAIGN STATUS DISPLAYS
"OPEN". SEE "VEHICLE INSPECTION PROCEDURE" BELOW.
NOTE: VINs with dealer-installed accessory TomTom navigation may not appear on eMDCS as
involved in MSP42, but repairs on these vehicles should be performed.
DEALER INVENTORY
Repair all applicable vehicles currently in dealer inventory according to the procedures contained in this service
bulletin.
RETAILED VEHICLES:
When an applicable retailed vehicle is brought into the dealer for any type of repair or·scheduled maintenance ..
perform an eMDCS Warranty Vehicle Inspection and check the status of MSP42. If status of MSP42 is "OPEN"
repair the vehicle according .to the procedures contained in this service b~lletin .

VEHICLE INSPECTION PROCEDURE
1. Verify the vehicle is within the following production .date ranges:
2013-2014 CX-5 vehicles (with factory or dealer installed TomTom navigation) produced between Dec 15,
2011 and Dec 17, 2013
VIN Range: JM3KE****DO 100063 - 169130 and JM3KE****EO 300043 - 426001
2013-2014 CX-9 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 1,
2012 and Dec 12, 2013
VIN Range: JM3TB****DO 400004 - 425228 an~ JM3TB****EO 425229 - 432.408
.
2013-Mazda3 vehicles (with factory or dealer installed TomTom navigation) produced between Sept 3, 2012
and June 7, 2013
JM1 BL****D1 720440 - 843866
2014-2015 Mazda6 vehicles (with factory or dealer installed TomTom navigation) produced between Oct 25,
2012 and Dec 10, 2013
VIN Range: JM1GJ****E1 100027 - 162747 and JM1GJ****F1 162757 - 163966
If the vehicle is within the above VIN and production date ranges and has either factory or dealer installed
TomTom navigation, proceed to Step 2.
If the vehicle is not within the above VIN and production date ranges, return the vehicle to the customer
or inventory.
NOTE: Some vehicles within this range have already been reworked at the port.

Page 2of15

l.;.:i·.'.

Bulletin No: 09-010/14

Last Issued: 01/31/2014

© 2014 Mazda Motor of A merica, Inc.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect the vehicle for a Campaign
Label MSP42 attached either to the vehicle's bulkhead or to the vehide's hood . Refer to eMbCS System ~arranty Vehicle lnqui.ry 'Results table below. ·

NOTE: Verify the campaign number as the vehicle may have multiple labels.

NOTE: VINs with dealer-installed accessory TomTom navigation may not appear on eMDCS as
involved in MSP42, but repairs on these vehicles should be performed.
eMDCS System - Warranty Vehicle Inquiry Results
If eMDCS displays :

Campaign Label
is:

Action Required:

Present

Contact the Mazda Corporate Dealer Assistance
Group at (877) 727-6626 to update vehicle history

Not present

Proceed to "INSPECTION PROCEDURE"

Present

Return vehicle to inventory or customer

"Campaign : MSP42 Open"

"Campaign : MSP42 Closed"

"Campaign : MSP42 Opeh"
or "Closed" is not displayed ·

- Not present
Does not apply '

Gomplete a label and apRIY it to vehicle's bulkhead
or hood
Campaign does not apply to this vehicle. Return the
vehicle to inventory or customer

:

Page 3of15

Bulletin No: 09-010/14

Last Issued: 01/31/2014

© 2014 Mazda Motor of America , Inc.

REPAIR PROCEDURE
Downloading Update Software to a SD card
1. Insert a new blank 512 MB (minimum) to 16 GB (maximum) SD card into the SD card slot of a computer with
internet access. Make sure the SD card is in the "unlocked'.' position .

NOTE: DO NOT use the customer's MAP SD card to update the system .
2. Go to "Start" and select "Computer," then double-click on the SD card "removable disk''..
3. Delete any existing files.
4. Confirm that no files are left on the SD card .
5. Log on to MS3 and select "IDS/Infotainment."

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Mazda Service Support System

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VIN c=._~

General Information
Muttiplell' Communical ioo Sys1em

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~AodelYear C_ :-1 Model
Engine !!If Suspension
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Steenng iB
Brakes If

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HVAC tit
Dri11eline/A:>.

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7. Select "Click Here" to read the TomTom - End-User License Agreement (EULA) .
8. After reading the Tom Tom - EULA, select "I AGREE" to gain access to the update file.
9. Save the "10.851 .1441501_ECR9.5.1-CAB-Fuji.cab" to the desktop, then double click to open. The two files
needed are release .nfo and ttsystem.
10. Copy the two update files to the SD card .

NOTE: The update files can also be copied to other SD cards.
11 . Right click the two files and select "Properties" to make sure the files are "Read Only. " If not, check the box
to make the file "Read Only" and then select "OK. "

NOTE: The files are made "Read Only" so that the system will not erase the files off the SD card during the
update process. You can then continue to use this SD card to update other vehicles.
12. Remove the update SD card from the computer.
Page 4of15

Bulletin No: 09-010/14

' ..

·.,

...

Last Issued: 01/31/2014

© 2014 Mazda Motor of Ameri ca, Inc.

Reflash Procedure
1. Turn the ignition OFF.
NOTE:. For ctistomer·vehicles , verify that the navigation system software is not the latest. See Tom Tom
Software Version Verification Procedure.

2. Open the sliding door of the navigation control unit .and remove the customer's MAP SD card. Insert the
update SD card and close the sliding door.
NOTE: The navigation control unit is located in the dash on the lower left side for Mazda6 , CX-5 and CX-9
and in the center console for Mazda3.

Mazda6

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CX-5 and CX-9

2673a1

Page 5of15

Bulletin No: 09-010/14

Last Issued: 01/31/2014

© 2014 Mazda Motor of America, Inc.

Mazda3

2673112

3. Turn the ignition ON and wait for the audio system to turn on .
4. Press the "NAV" button to switch to the navigation screen.
NOTE:

It will take up to 1 minute to show the software update screen. First the hour glass appears, then
you can select the "check mark" or wait 5 seconds and the software loading will start (progress bar
is filled from 0%-100%) .

CAUTION:

DO NOT remove the SD card or turn the ignition OFF during software loading.

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2873b

5. After the completion of the software update, the l?YStem will reboot .and stiow a screen that says "No map
data found ." Turn the ignition OFF and remove the update SD card . The software update is complete.

2873c

6. Insert the customer's MAP SD card and turn the ignition ON.
7. Check that the software version is properly updated. See TomTom Software Version Verification Procedure.
Page 6of15

Bulletin No: 09-010/14

'

l

Last Issued: 01/31/2014

~· '

•

© 201 4 Mazda Motor of America , Inc.

Procedure Before Confirming Software Version (only for dealer inventory vehicles that have not gone
through POI)
1. Turn the ignition OFF.
2. Install the ROOM FUSE and AUDIO FUSE to the fuse block in the engine compartment (if not installed) .
3. Turn the ignition ON .
4. Press the "NAV" button and the TomTom logo is displayed , indicating the navigation unit is starting up.

2873e

5. If the following screen is displayed , select ·~ continue" to continue.

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Welcome!
Before you start navigating, you need to set some settings...

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