Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2013 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-008/13

Last Issued:

03/21/2013

RATTLE NOISE FROM PASSENGER SIDE DASHBOARD

APPLICABLE MODEL(S)/VINS
2014 Mazda6 vehicles with VINs lower than JM1 GJ ****** 109218 (produced before February 4, 2013)

DESCRIPTION
Some vehicles may exhibit a rattle type noise from the passenger side dashboard when driving on a rough
road.
This noise may be caused by the passenger-side air bag module bracket (C) contacting the bracket holder (B)
when driving on a rough road.

2782a

Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
Add non-woven fabric between the passenger-side air bag module bracket and the bracket holder.
1. Verify customer concern by lightly tapping on the passenger side of the dashboard. If the noise occurs, proceed to step 2.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bul[etin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-008/13

yast Issued: 03/21/2013

© 2013 Mazda Motor of America, Inc.

2. Remove the, glove compartment (A).
.i
.
a. Push the Jglove compartment end (B) in the directio~. of the arrow. (1) and remove hooks (C).
,,

.

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3
:27820'

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i

CAUTION: When disengaging hooks (C), the hook$ could interfere with the lower panel (E) and cause
!scratches or damage at location (D). Whe~ removing hooks (C), press in the ends of the glove
(B) to a location which does hot interfere with the lower panel (E).
!compartment
!'
I

27820

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Bulletin No: 09-008/13

Last Issued: 03/21/2013

© 2013 Mazda Motor of America, Inc.

b. Detach the stay damper (C) from hook (B) in the direction of the arrow (2) shown below.

CAUTION: If the glove compartment (A) is Closed without attaching the stay damper (C), the stay damper
may be damaged. Verify that the stay damper is attached to hook (B) before closing the glove
compartment. ·

c. Pull down the glove compartment (A) in the direction of the arrow (3).

2782e

d. Pull the glove compartment (A) in the direction of the arrow (4) and remove it while detaching hooks (F).

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Last Issued: 03/21/2013

Bulletin No: 09-008/13
© 2013 Mazda f11otor of America, Inc.

3. Remove the Bluetooth unit nuts (A).
4. Remove the Bluetooth unit (B).

5. Remove the glove box light harness fastener (A)l
6. Remove Jbracket screw (B) and nut (C).
7. Remove !bracket (D).

2762g

8. Remove bracket nuts (A).

2782h

NUT: 6.9- 9.8 N·m {71 - 99 kgf·cm, 62- 86 in·lbf}

9. Remove1 bracket (C).

27821

Page 4 of 6

Bulletin No: 09-008/13

Last Issued: 03/21/2013

© 2013 Mazda Motor of America, Inc.

10. Select a 0.25mm thickness sheet of non-woven fabric from the "Noise Parts Set" (P/N
pieces of 10 X 33 mm (A).

t

.. J

l150mm

I

...

.

l10mm

TA0~76-1

00). Cut 9

I

-~ ~I.

..lfi10mm
l33mm

I

I

l100mm I

2782j

11. Stack three of the 10 X 33 mm non-woven fabric pieces together (total of 0.75mm thickness).

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3mm

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12. Attach the three stacked pieces to the three locations (A) of the bracket as shown below.

2782k

13. Install in reverse order of removal.
14. Verify repair by lightly tapping on the passenger side of dashboard to confirm the noise is no longer present.

Page 5 of 6

Bulletin Noi 09'-008/13

Last Issued: 03/21/2013

I

© 2013 Mazda Motor 6! America, Inc.

PART(S) !~FORMATION

Part Number

Description

TA01-76~1 00

Noise Parts Set

Qty.

Notes
Use 0.25mm thickness non-woven fabric
(One sheet can be used for 5 vehicles)

WARRANtY INFORMATION
NOTE:
This warranty information applies .only to verified customer complaints on vehicles eligible for warr~nty repair.
,·
"this repair will be covered under Mazda's ~ew Vehicle Limited Warranty term. ·
Additional diagnostic time cannot be claime~ for this repair.

Warranty T~pe

_:

A
82

· Symptom qode
Damage Cpde

I

Part Number Main Cause

pHP9-57-X11

Quantity

!

Operation Number I Labor Hours:

97

0

XXJ3WXRX I 0.3 Hrs.
I

,

I

NOTE: Do!not claim the noise parts set (PIN TA01-76~100) as a related part. The amount of fabric used for
this repair is included in the labor allowance. i

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