Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2014 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-006/ 14

Last Issued:

03/28/2014

MAZDA CONNECT FUNCTIONALITY CONCERNS AFTER MSP41

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-006/14, issued on 01 /24/14 and 03/25/14. The WARRANTY
INFORMATION has been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2014 Mazda3 vehicles (with MAZDA CONNECT Infotainment System, audio, Bluetooth) w ith VINs lower than
JM1 BM******194379 (produced before March 18, 2014)

DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 29.00.000 or later) .
• The navigation route guidance is not played after pairing iPhone 4s.
• Voice recognition fails after importing contacts with special characters ($, # , etc) in the name (#MOM, $AM).
• The music volume bar is displayed while the navigation is guiding a trip.
• The compass screen is displayed, even though a SD card is inserted .
• Sound is heard even though MUTE is selected.
• The navigation screen is rebooted.
• Navigation guidance is wrong due to loss of GPS signal.
• The navigation system does not recognize the current location.
• The radio screen is fuzzy and the commander switch does not operate.
• Selecting a contact address causes the touchscreen to flash white.
• A message "Invalid SD card" may appear on the center display while using the navigation system.
• A black screen may be displayed while using the navigation system.
• A blue screen may be displayed just after turning the ignition to ACC/ON.
• The center display does not boot up with a black screen.
• The center display may flicker while using WiFi connection .
• The navigation system sound volume cannot be changed.
• French pronunciation in voice guidance/wording of the navigation system is not correct.

NOTE:
Mazda is working to make further improvements to the Mazda Connect Infotainment System software, and may issue future software updates to improve system operation and performance. Software version updates can be found on MS3 under IDS/Infotainment.
When the system is updated , all factory defaults are restored and personal settings (such as display
and sound adjustments) are lost, including favorites information and phones paired with the system .
Customers having any of these concern should have their vehicle repa ired using the following repa ir procedure.
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CONSUMER NOTICE: T he information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and ta ke training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develo p the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any fo rm or by any means,
electronic or mechanical--including photocopying and recording and the use of any kind of information storage and retrieval system - -without permission in
writing.

Bulletin No: 09-006/14

Last Issued: 03/28/2014

© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify customer concern.
2. Update MAZDA CONNECT with software version 29.00.000 or later using the instructions in TSB 09-034/13
- MAZDA SERVICE PROGRAM (MSP41) - MAZDA CONNECT INFOTAINMENT SYSTEM UPDATE
3. Verify repair.

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda's New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
SPECIAL CLAIM SUBMISSION INSTRUCTION:
Perform an eMDCS Warranty Vehicle Inquiry on the VIN .
View the status of MSP41
If MSP41 for the vehicle shows status of "Open" input the warranty claim using MSP41 OPEN
information below. This will close the MSP41.
If MSP41 for the vehicle shows status of "Closed" input the warranty claim using MSP41
CLOSED information below.
If the vehicle is not flagged for MSP41, input the warranty claim using MSP41 CLOSED information below.

MSP41 OPEN

MSP41 CLOSED

A

A

AD027B

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Symptom Code

99

61

Damage Code

99

9W

7777-SP-J31

5555-RP-CMU

0

0

XXK1 HXFX I 0.3 Hrs.

XX29VXFX I 0.3 Hrs.

Warranty Type
Process Number

Part Number Main Cause
Quantity
Operation Number I Labor Hours:

NOTE: For repairs performed after the date of this TSB, Operation No. XX27VXFX (for Version 27.00.000) will
no longer be accepted.

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