GROUP

MODEL

Electrical

2012MY
2012MY
2012MY
2012MY
2012MY

NUMBER

DATE

056

December 2013

Rio (UB)
Sportage (SL)
Soul (AM)
Optima (QF)
Sorento (XM)

TECHN ICAL SERVICE BULLETIN
susJEcr :

COMBIN ED TSB /SERV IC E A CTION: UVO UPGRA DE (SA 157)

Th is bulletin provides the procedure for upgrading the UVO system on all 201 2MY Rio (UB),
Sportage (SL), Soul (AM ), Optima (QF) and Sorento (XM) vehicles . Before conducting the
procedure, verify that the vehicle is included in the list of the affected VINs.
For vehicles not on the Affected Vehicles List, but with a customer concern related to voice
command , response timing , popping noises when playing iPod® through USB port (w/Apple
cab le), rear backup camera staying on whi le driving , power or lock up issues; perform the
procedure outlined in th is bulletin and submit a wa rranty claim per "customer concern"
(Standard TSB) clai m information on page 6.

*NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall/ Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles .
Th is issue number is SA157.
File Under:
Circulate To:

0

0

Service Advisors

General Manager

0

Technicians

0

Service Manager

0

Parts Manager

0

Body Shop Manager

D

Fleet Repair

Page 2 of 6
SUBJECT:

UVO Upgrade Procedure:

*NOTICE
•

Delete all paired phones from the UVO system; delete UVO from all phones.

•

If you do not delete phones, the phone(s) will still show and act as paired,
but performance or functional issues may occur. Anytime a software update
is performed to either a paired phone or the UVO system, the pairing should
be deleted from both phone and UVO system and then pair again after
update.

•

A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GRB-1299 system be used, in
ECM mode, during charging. DO NOT connect any other battery charger to
the vehicle during audio head unit upgrade.

•

Updating UVO system may take 10-15 minutes. (Time may vary depending on
previous UVO software version.)

•

USB sticks containing the 12MY VDS UVO update were shipped directly to all
Kia dealers, and addressed to the Service Manager.

•

In order to perform this UVO software upgrade, the current UVO software
version must be 1.MP.9.008 or higher.

1.

Start th e vehicle or connect the Midtronics GR8-1299 charger.

2.

Record the customer's radio presets before performing the upgrade.

3.

If perform ing the update using the GOS AUM , refer to TSB SST 032 or click on User's
Guide > GOS AUM on the GOS main screen, as shown below, and follow the on-screen
instructions.
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Voice

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System

Touch " System Information" button
on the screen.

TSB: ELE 056ISA157 Va rious Models December 2013

Page 4 of 6

~cnp~ livb UPGRADE (SA 157)

SUBJECT:

8.

.,...J. .. , ·,

Check to make sure the origina l S/W
version is 1.MP.9.008 or higher. T hen,
Touch " Update" button on screen.

*NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.

9.

Update

After the update is installed , confirm
the upgrade software version matches
the information shown in the table
below and touch Yes button on the
screen:
Upgrade Software Vers ion
1 .MP.9.018

10.

The UVO system will automatically
restart and the update will proceed .

*NOTICE
When restarting, screen will go
dark for approximately 20 to 40
seconds, this is normal. System
will restart 2 times to perform the
update.

TSB: ELE 056ISA157 Various Models December 2013

Updato in Progross.
Disconnecting the power during updates
may result In data loss or damage.
Please wait until the update Is complete.

Miso

o jour en cours ..

Eleindre lors d'une mise 6 jour pourrait perdre
des donnees ou endommoger l'oppareil.
Veuillez attendre jusqu'a ce que lo mise jour soil complelee.

a

Actualizac16n on progroso ..
Desconector el sumlnlstro de energfo duronte uno
octuolizoci6n puede generor lo perdido o dano de dotos.
Espere hasto que se complete lo octuolizocl6n.

Page 5 of 6
-

,, .M( ¥.](.,...;

.

86ilil0.t~t"~U Y.O- UPGRADE (SA 157)
flJ_;i l l . . .

SUBJECT :

11 .

After update is complete, the display
shown on the right wil l appear for a few
moments; then the UVO system will be
restarted aga in.

12.

Repeat steps 5-7 and ma ke sure the
system is updated to the software
version shown below:
Upgrade Software Vers ion
1.MP.9.018

13.

Restore the customer's radio presets as recorded in step 2.

14.

Verify proper system function by obtaining the customer's phone(s) and pa iring it(them)
with the system.

REQUIRED PARTS:

Part Name

Desc.

USB Update Stick

12MY VOS UVO UPDATE

Figure

AFFECTED VEHICLE PRODUCTION RANGE:
Procedure Type

Model

Production Date Range

Service Action

Rio (UB), Sportage (SL), Soul (AM) ,
Optima (QF) and Sorento (XM)

2012MY

TSB

TSB: ELE 056ISA157 Various Models December 2013

Page 6 of 6
~~~~~~~~~~~~~~

SUBJECT:

~6ililO~~~'l.J\(O
UPGRADE (SA 157)
":.';.:, . ' .
....

.~ -

WA RRANTY CLAIM INFO RMATI O N:
Claim
Type

v

Causal

N

c

Code

Code

Repair
Description

Labor Op
Code

96 160
3W160WK

(SA157SL)
UVO Upgrade

130043R1

96160
1WOOOCA

(SA157UB)
UVO Upgrade

130043R2

(SA157AM)
UVO Upgrade

130043RO

96160
2TOOOCA

(SA157QF)
UVO Upgrade

130A08RO

96140
1U200CA

(SA157XM)
UVO Upgrade

130A09RO

P/N

96160
2K500WK

Qty

0

N50

C98

Op
Time

Replacement

PIN

0.3
M/H

NIA

Qty

0

Note: Only one labor operation may be claimed.

STAN DA RD WARRA NTY CLAIM IN FORMATION:
Use this information only to file a warranty claim for vehicles for which :
1. A customer complains of the same concern .
2. The VIN does not appear on the Affected Vehicles List for Service Action SA157.
3. The vehicle model year and production date range are as identified in this bulletin.
Claim
Type

w

Causal

P/N

Qty

N

c

Code

Code

Repair
Description

96160
3W160WK

(ELE 056SL)
UVO Upgrade

96160
1WOOOCA

(ELE 056U B)
UVO Upgrade

96160
2K500WK

0

N50

C98

(ELE 056AM)
UVO Upgrade

96160
2TOOOCA

(ELE 056QF)
UVO Upgrade

96140
1U200CA

(ELE 056XM)
UVO Upgrade

Labor Op
Code

Op
Time

28325F01

0.3
M/H

Replacement

P/N

Qty

N/A

0

Note: Only one labor operation may be claimed.

*NOTICE
VIN inquiry data for this repai r is provided for tracking purposes only. Kia retailers
should reference SA157 when accessing the WebDCS system .

TSB : ELE 056ISA157 Various Models December 2013