SUBJECT:

GROUP

MODEL

Body Electrical

All Models w/
Bluetooth®

NUMBER
PS295

DATE
February 2014

PHONEBOOK CONTACTS FAIL TO DOWNLOAD

This Pitstop provides information related to troubleshooting phonebook download concerns,
methods available to download contacts, and the number of contacts that can be downloaded
on various 2014MY head units. Contacts from a customer's phone can be downloaded to the
head unit (Base Audio, UVO, or Navigation) in one of the following ways (depending upon
model, head unit type and software version):
Download at Initial Pairing
Phonebook will automatically download at pairing if the customer has the option turned on in
their phone and they have accepted all requests for phonebook download on their device.
Manual Download Button
The head units on some models may have a manual download button, found on the Contacts
Screen, which allows the customer to manually download their contacts.
Contacts Sync Set to "ON"
On some models, the Contacts Sync feature allows the customer to choose whether their
phone contact list will transfer to the vehicle contacts each time the phone is connected or only
at the initial pairing. Follow the instructions in the owner's manuals to enable or disable
contacts syncing.
Number of Phonebook Entries Allowed:
Head Unit Generation

Applicable Models

Number of entries allowed

AVN 3.0, 3.5, 4.0
Navigation with a-Services

2014MY - Cadenza (VG), Forte (YD),
Optima (QF),Sorento (XMa), Soul (PS),
Sportage (SL)

5,000

UVO a-Services without
Navigation UV02

2014MY - Forte (YD),Optima (QF),
Sorento (XMa), Soul (PS), Sportage (SL)

2,000

Base Audio 3.0

2014MY - Forte (YD), Optima (QF),
Sorento (XMa), Soul (PS), Sportage (SL)

1,000

uvo 1

2014MY Rio (UB)

1,000

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Troubleshooting

For customer complaints related to "Phonebook fails to download at all", check the following:
1. Try to duplicate the customer's issue by first deleting the customer's phone from the head
unit and the vehicle's head unit from the phone. Reboot the customer's phone (turn the
phone off and back on or remove the phone battery for 2 minutes). Pair the phone again
and confirm the customer's issue.
2. Check to make sure the customer's phone has been tested as compatible by accessing
http://www.kia.com/us/en/#/content/owners/bluetooth. Be sure to check that the carrier and
software version match the information listed on the website to ensure compatibility.
Note: A software version that is not listed has not been tested; however, it may or may not
be compatible.
3. Has the customer accepted all requests on their phone for contact download and for future
connections. This is required on Android, Blackberry and other phones. On phones such as
the iPhone®, make sure "Sync Contacts" function is turned on.
4. Try a known compatible phone (http://www.kia.com/us/en/#/content/owners/bluetooth) in
the customer's vehicle and confirm that the contacts download successfully. If the contacts
do NOT download successfully with a known compatible phone, try resetting the head unit
with a reset button if it is available on the head unit.
5. Try the customer's phone in a like vehicle (same model year, model, head unit type,
software version preferably) and confirm the contacts will successfully download from the
customer's phone onto that vehicle.
6. If contacts will NOT download from a known compatible phone and contacts from the
customer's phone WILL download on a like vehicle, the vehicle may require a head unit
replacement.

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