NHTSA ID Number: 10060120
Manufacturer Communication Number: 062
TSB/Document Date: 2016-03-16
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
GROUP
Electrical
MODEL
2014MY
Cadenza (VG)
NUMBER
062
DATE
February 2014
TECHNICAL SERVICE BULLETIN
SUBJECT:
NAVIGATION UNIT SOFTWARE UPGRADE
This bulletin provides the procedure for upgrading the navigation system software on some
2014MY Cadenza (VG) vehicles, produced from March 11, 2013 through January 24, 2014.
The software upgrade addresses the following concerns:
1. Error Messages displayed in Korean (Navi.exe and mmMedia.exe) which are sometimes
followed by system lock-ups.
2. Speed Dependent Volume staying active.
3. Sirius Traffic being inoperative or intermittently inoperative.
Follow the procedure outlined in this TSB to update the operating system for the navigation unit
and resolve the concerns.
*NOTICE
This is a software upgrade for the navigation operating system and NOT a map
upgrade.
File Under:
Circulate To:
00 General Manager
00 Service Advisors
IBl Technicians
00 Service Manager
00 Parts Manager
IBl Body Shop Manager D
Fleet Repair
Page 2 of 6
,;J_ur01'r"s"
NAVIGATION UNIT SOFTWARE UPGRADE
AVN Operating System Upgrade Procedure:
*NOTICE
1-------------------~
•
A fully charged battery is necessary before Navigation System upgrade can
take place. It is recommended that the Midtronics GRS-1299 system be used,
in ECM mode, during charging. DO NOT connect any other battery charger to
the vehicle during audio head unit upgrade.
•
This update is not compatible with the GOS Audio Update
Module (AUM) and will require the use of an SD Card.
•
Two (2) different SD Cards containing the AVN Operating
System upgrade were shipped directly to all Kia
dealers and
are addressed to the Service Manager (SD Card selection is
detailed on Page 3, step 5).
1.
Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Touch the Agree icon on the screen.
Drive safely and obey traffic rules.
Watching this screen while the vehicle is in
motion can Jei:Cld to a seriouS accident. Make
selections only while stopped. Some map
data ma!:J be incorrect Please read the safety
instructions in the Navigation Manual .
Agree
3.
Press the •"1* button and then touch
the Setup icon on the screen.
*NOTICE
This AVN software update will take
approximately twenty (20) minutes
to complete.
TSB: ELE 062 Cadenza (VG) February 2014
...,
language
Page 3 of 6
NAVIGATION UNIT SOFTWARE UPGRADE
,"j,sr:;1t"2v
Touch the System Update icon.
4.
&
CAUTION
Make sure to select the correct SD
Card! Selection of the incorrect SD
Card may result in the system not
recognizing the map SD Card or an
inoperative head unit.
Compare the original software version
to the versions shown in the table below
and select the appropriate upgrade SD
Card.
5.
For S/W Version
Use SD
Card P/N
VG.MTS.USA.SOP.14.004
VG.MTS.USA.SOP.14.005
VG#1_005N
VG.MTS.USA.SOP.14.008
VG.MTS.USA.SOP.14.015
VG.MTS.USA.SOP.14.019
VG.MTS.USA.SOP.14.020
VG#2_020N
6.
Image
I
I
Remove the map SD Card from the slot
and insert the upgrade SD Card. The
AVN
system
will
be
restarted
automatically after five (5) seconds.
*NOTICE
•
If the upgrade screen does not
display automatically, press
•iiii•> Setup> System Update
>Update.
•
Do NOT turn the vehicle OFF
while the update is in progress.
TSB: ELE 062 Cadenza (VG) February 2014
Page4 of 6
"'*'·l*~'
7.
NAVIGATION UNIT SOFTWARE UPGRADE
.
The upgrade screen will be displayed
and the system will install 6 updates.
System Upgrade
if'., Upgrading ...
Turning off the power or ejecting the up-
*NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.
date memory during the update process
may result In data loss.
Please wait until updating Is complete.
6/6
8.
If the update is completed successfully,
the display will go dark. Once the Kia
logo is displayed on the screen, cycle
power to the navigation system by
pressing the ON/OFF button.
*NOTICE
If the AVN update fails, turn the
ignition OFF and restart the
procedure from step 1.
9.
Remove the upgrade SD Card and
reinstall the map SD Card. Allow the
system to reboot and press the
Button. Then, touch the Setup button
on the screen.
•t•
TSB: ELE 062 Cadenza (VG) February 2014
Page 5 of 6
'''*"'~'·
NAVIGATION UNIT SOFTWARE UPGRADE
"
10.
Touch the System Update button on
the screen.
11.
Confirm the upgraded software version
matches the applicable information
shown in the table below:
S/WVERSION
BEFORE
AFTER
VG.MTS.USA.SOP.14.004
VG.MTS.USA.SOP.14.005
VG.MTS.USA.SOP.14.005N
VG.MTS.USA.SOP.14.008
VG.MTS.USA.SOP 14.015
VG.MTS.USA.SOP .14.020N
VG.MTS.USA.SOP.14.019
VG.MTS.USA.SOP.14.020
12.
Test the navigation system to ensure
proper operation.
TSB: ELE 062 Cadenza (VG) February 2014
Page 6 of 6
'"'i)"
'°"''
NAVIGATION UNIT SOFTWARE UPGRADE
REQUIRED PARTS:
Part Name
Desc.
Image
Upgrade SD Card #1
(VG#1_005N)
14MY VG AVN UPDATE
Upgrade SD Card #2
(VG#2_020N)
14MY VG AVN UPDATE
AFFECTED VEHICLE PRODUCTION RANGE:
Model
Production Date Range
Cadenza (VG)
From March 11, 2013 through January 24, 2014
WARRANTY CLAIM INFORMATION:
..
Claim , Causal
PIN
Ty!)e
Qty.
N
Code
c
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
(ELE 062)
AVN Software
Upgrade
(VG)
28325F06
0.3
M/H
N/A
0
.Code
.
w
96510
3R100
0
N50
C98
TSB: ELE 062 Cadenza (VG) February 2014
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TSB/Document ID: 062
Replacement Service Bulletin Number:
MFR Communication Date: 2014-02-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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