Service Bulletin
© ~013

Mazd;;~

Mazda North American Operations

Irvine, CA 92618-2922

Motor of America, Inc.

Subject:

Bulletin No:
'

DRIVER-51DE POWER DOOR MIRROR VIBRATION

09-002/13

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"
Last Issued:';_·· :10)24/2013

BULLETIN NOTE
This bulletin supersedes the previous bulletin 09-002/13 issued 02/26/13. The APPLICABLE MODEL(S)/
VINS, DESCRIPTION, REPAIR PROCEDURE, PART(S) and WARRANTY INFORfi!IATIO.N have been
revised.
.
·
·
Changes are noted below in Red beside the' change bar.

APPLICABLE MODEL(S)NINS
2013-2014 CX-5

DESCRIPTION
Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at
high speeds.

This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle
vibration or wind pressure.
Customers having this concern should have their vehicle repaired using the following repair procedure.

Page 1 of 14
CONSUMER NOTICE: The information and instructions in this bulletin are intended tor use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing.

Last Issued: 10/24/2013

Bulletin No: 09-002/13
© 2013 Mazda Motor of Am~rica, Inc.

REPAIR PROCEDURE
Depending on th~ viN, pertdrm applicable repairs according to the chart below.
.

.

Applicable Repair

VIN I Prod. Date Range

JM3KE******000001 - 168884

-

Repair A: Installation of outer
door mirror reinforcement

Repair B: Replacement of outer
door mirror

Yes

Yes

.

Produced on or before Nov. 16, 2012
JM3KE******168885- 999999

Produced on or after Nov. 16, 2012

No ..

··,·,· ·.. ..

.:

Yes
·""-

'-'-

..

···-

-~);.-

Repair A: Install a new reinforcement (A) onto the side imp~~bar-J4Jwer (B) and door panel to increase rigidity
of the door panel where the power door mirror is located.
· ..: ·
Repair B: Replace the power door mirror (C) with a modifiedpne.::

Page 2 of 14

Bulletin No: 09-002/13

Last Issued: 10/24/2013

© 2013 Mazda Motor of America, Inc.

Outline of Repair A:
Upper reinforcement: Tighten the upper reinforcement (A)tcHhe door,panl\!1 together wjth the power door mirror
·
·
·
·
· · ,,. ·
with three (3) nuts I bolts.
Lower reinforcement: Attach the lower
lower)brackets.
'

reinforc~ment

' ·

(B) to the side impact bar-lower with two (2) (upper and
,
"·'

'

_,.

. '.' .

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'':

.': .

•·, .-i

(A) Reinforcement

(B) Upper llo)Ner brackets ·

\

.

(C) Nut

(D) Side impact bar-lower

(E) Door outer panel

(F) Secure the reinforcement by
pinching the flanges of the side
impact bar-lower with the upper I
lower brackets and
reinforcement

""'

Page 3 of 14

.......

______________
Bulletin No: 09-002/13

Last Issued: 10/24/2013

© 2013 Mazda Motor of America, Inc.

Outline of Repair B:
1. Remove the· frol)tdoor module panel (A) aceording to the instructions 6n MS3 online or the Workshop Manual (section 09-11 FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION).

2. Remove the power door mirror (A) according to the instructions on MS3 online or the Workshop Manual
(section 09-12 POWER OUTER MIRROR REMOVAUINSTALLATION).
NOTE: Depending on when the vehicle was built, there are two (2) types of door mirror installations; a nut
type and a bolt type.
Nut Installation Type:

Bolt Installation Type:
PINE

t

CUPD

•
~ ~

2732aa

Page 4 of 14

Bulletin No: 09-002/13

Last Issued: 10/24/2013

© 2013 Mazda Motor of America, Inc.

3. Remove the mirror glass (A), garnish (B) and side turn lamp (C) from the removed outer. door mirror according to the instructions. on MS3 online or the Workshop Manual (section 09-12 OUTER MIRROR GARNISH
REMOVAL/INSTALLATION) and (sect1on 09-18 SIDE TURN .LIGHT REMOVAL/INSTALLATION). .
CAUTION:
Be sure not to damage these component because they will be re-used.
The mirror glass may be easily broken if it is removed incorrectly. Be sure to follow the
removal and installation procedure.

"·"''

Construction of Mirror Glass and Base:

(Front)

(Rear)

(A) Center pivot

(D) Joint portion with Center Pivot

(B) Adjustment gear (leftiright)

(E) Joint portion with Adjustment gear (up/down)

(C) Adjustment gear (up/down)

(F) Joint portion with Adjustment gear (leftiright)

Page 5 of 14

Bulletin No: 09-002/13

Last Issued: 10/24/2013

© 2013 Mazda Motor of America, Inc.

Removal of Mirror Glass:
1. In order to make it easier to disconnect the joint portion with the center pivot, heat the center ·;,f the mirror
glass with a drier to approx. 104-122 degrees F (40-50 degrees C).
CAUTION:

Be sure not to use too much heat, otherwise the mirror could become deformed.

2. In order to make a space for your fingers to insert in the back of the mirror glass, push area (A) to'move area
(B) toward you.

3. Insert your fingers into area (A) between the black plastic base at the back of the mirror glass.

Page 6 of 14

Last Issued: 10/24/2013

Bulletin No: 09-002/13
© 2013 Mazda Motor of America, Inc.

4. Press the black plastic base at the back of mirror glass (A) toward you and carefl!IIY discpnnct the joint. with
the C