Tony Lawrence
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Tony Lawrence
Wednesday, April 30, 2014 6:26 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
MAZDA DEALER NOTICE - SERVICE BULLETIN RELEASE

SERVICE BULLETIN RELEASE - 04/30/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index04-30-14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from MStore, click on the link below each TSB title:
* If the links do not automatically take you directly to the document, cut and paste the link into your internet

browser address window and press enter.
UPDATED BULLETINS
05-006/14 - 2003-2004 MPV - MAZDA SPECIAL PROGRAM (MSP03) - SHIFT SHOCK - TRANSMISSION CONTROL
MODULE (TCM) REFLASH
http://www.mstore2000.com/PDF Files/05-006-14-2917 .pdf
05-007/14 - 2002-2003 MPV - SHIFT SHOCK - TRANSMISSION C_ONTROL MODULE (TCM) REFLASH
http://www.mstore2000.com/PDF Files/05-007-14-2918.pdf

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Please distribute this infonnation to all parts and service personnel.

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If you no longer wish to receive Mazda bulletins, please contact the IT Administrator at your dealership and ask them
to remove your email address from under the EMDCS application .

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Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2014 Mazda Motor of America, Inc.

Bulletin No:

Subject:

MAZDA SPECIAL PROGRAM (MSP03) - SHIFT SHOCK - TRANSMISSION CONTROL MODULE (TCM) REFLASH
Last Issued:

05-006/14
04/30/2014

BULLETIN NOTE
• This bulletin supersedes the previous bulletins 05-003/04 issued 5/20/04 and 05-009/07 issued on 09105107 .
The REPAIR PROCEDURE has been revised .
• Changes are noted below beside the change bar in Red.

APPLICABLE MODEL(S)NINS
2003 - 2004 MPV vehicles built from April 1, 2003 through January 26, 2004
• 2003 VIN Range: JM3LW28**30367822 - 378984
• 2004 VIN Range: JM3LW28**40500013 - 518096

DESCRIPTION
The vehicle's automatic transaxle (ATX) may exhibit shift shock while the engine warms from cold to normal
operating temperature . The symptom is intermittent, it does not occur all the time. The shift shock usually
occurs during 1-2 or 2-3 upshifts, or 3-2 part throttle downshifts.
In most cases , the cause of the shift shock is from the TRANSMISSION CONTROL MODULE (TCM) software
calibration . An updated software calibration is available on Mazda Service Support System (MS3) to correct
the shifting concerns .
NOTE:
UNDER THE MAZDA SPECIAL PROGRAM (MSP03), ALL CURRENT DEALER INVENTORY AND
RETAILED VEHICLES FOUND TO BE WITHIN THE ABOVE VIN RANGES, AND PRODUCED
BETWEEN APRIL 1, 2003 THROUGH JANUARY 26 , 2004, MUST BE INSPECTED AND
REPAIRED ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS SERVICE BULLETIN .
BEFORE PERFORMING ANY REPAIR, VALIDATE THAT THE VEHICLE IS APPLICABLE TO
THIS PROGRAM BY PERFORMING AN "eMDCS WARRANTY VEHICLE INQUIRY" AND VERIFYING THE VEHICLE DISPLAYS CAMPAIGN "MSP03" . SEE "VEHICLE INSPECTION PROCEDURE" BELOW.
DEALER INVENTORY:
Inspect and repair all current dealer inventory according to the procedures contained in this service bulletin .
RETAIL VEHICLES:
When a retail vehicle is brought into the dealer for any type of repair or scheduled maintenance, inspect and
repair the vehicle according to the procedures contained in this service bulletin.

Page 1of28
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "de>-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies ,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical-including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .

Bulletin No: 05-006/14

Last Issued: 04/30/2014

© 2014 Mazda Motor of A merica, Inc.

VEHICLE INSPECTION PROCEDURE
1. Verify the vehicle is within one of the following VIN ranges , AND produced between April 1, 2003 through
January 26 , 2004 :
2003 MPV
YIN Range : JM3LW28**30367822 - 378984
2004 .MP\/ ' r ·
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VIN Range : JM3LW28**40500013- 518096
- If the vehicle is within one of the above VIN ranges, and produced between April 1, 2003 through \Jal'.'l uary 26 ,
. . ., ,
. , ...
2004, proceed to Step 1.
- If the vehicle is not within one of the above VIN r~nges , return the vehicle_to the customer or inventory.
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1. Perform a Vehicle ·Status Inquiry using your eMOGS System si nd .im~pect ttie vehicle for an Au,thorized Modification Label MSP03 attached to the vehicle's hood.

NOTE: Verify the campaign number as the vehicle may have multiple labels.
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eMDCS System - Vehicle Status Inquiry Results
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If eMDCS displays:
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Action Required:

Present

Contact the Mazda Corporate Dealer Assistance
Group at (877) 727-6626 to update vehicle history

''Not present

. Proceed' to "REPAIR PROCEDURE"

"Campaign: MSP03 Open"

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_,,,

\

Campaign Label
..
is:

·-··

Return vehicle to inv~n.tory

"Campaign: MSP03 Closed"
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"Campaign : MSP03 Open" or
"Closed" is not displayed

Not present
, Does not apply

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Present

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Complete a _label and C!PPIY

or crustornrr

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it to vehicle's hqQd

Campaign.does not apply to this vehicle: Return the
vehicle to inventory or custol)1er ... .
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Page 2 of 28

Bulletin No: 05-006/14

Last Issued: 04/30/2014

Cam~~igns -> MSP.~~>!.t4SP03.
6. Right click "MSP~3 ~;flash .•f>)-og~~m\ ~'. .•,:'. .r~ ··.' 1~t;. 'i:~ _.:, 1'-:!. ·~

rfa..

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7. Select "Save Targe,t as ... ".
8. Make sure to save to "Desktop"

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WINDOWS 95, 98, ME, 2000, NT

Page 6 of 28

Bulletin No: 05-006/14

Last Issued: 04/30/2014

© 2014 Mazda Motor of America , Inc.

fie]J5Tle:

M~ Network

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IConpes;ect (>Wed)

Fdder

WINDOWSXP
9. Select "Close".

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Page 7 of 28

Bulletin No: 05-006/14

Last Issued: 04/30/2014

© 2014 Mazda Motor of America , Inc.

11 . Click the "right" mouse button on an open area of the desktop.

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.;. . ~:. :::~.~·-'··· --· ···-··· .. : 2.~~-- ·

Page 8 of 28

Bulletin No: 05-006/14

Last Issued: 04/30/2014

© 2014 Mazda Motor of Ameri ca , Inc.

13. Select the "Screen Saver" tab.

Page 9 of 28

Bulletin No: 05-006/14

Last Issued: 04/30/2014

© 2014 Mazda Motor of America, Inc.

15. On Windows 95, 98 , ME, 2000 and NT, select "Actions" and "Select All".

On Windows XP. select "Edit" and ·sMect·~n· ,; :J

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. . . ----"----,,,...,,,~ · ._:- ;:_.·'

F>.~r---~-----"""'--P«t.O. ..

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Select "Finish"

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19. The reflash software is now-ir;istalled. -

2~;fl... R.,.S.T TIME TCM RE-FLASH'1 :~ ~ -~-

20. Proceed to "PROCEDURE
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Page 14 of 28

Bulletin No: 05-006/1 4
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Last Issued: 04/30/2014

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2014 Mazda Motor of America , Inc.

PROCEDURE 2: FIRST TIME TCM RE-FLASH:
The figure below identifies the TCM Ftlash Kit components: .;.•, . · . 1;; •

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2014 Mazda Motor of Ameri ca , Inc.

'NOTE: · H you reteive an error message for ev'ery com port (Com1 , Com2 , Com3, or Com4), shut off the