GROUP
Electrical
NUMBER

053

MODEL

2014MY Sorento (XM)
2014MY Forte (YD)
DATE
November 2013

TECHNICAL SERVICE BULLETIN
SUBJECT:

UVO UPGRADE - SORENTO (XM) AND FORTE (YD)

Th is bulletin provides the procedure for upgrading the UVO system on some 20 14MY Sorento
(XM ), produced from January 22 , 2013 through April 30, 2013 , and 2014MY Forte (YD),
produced from January 22 , 2013 through May 2, 2013, which may exhibit a concern related to
slow system start-up (boot-up time longer than 30 seconds) . To correct this concern , follow the
procedures outl ined in this bulletin .

File Under:
Circulate To:

0

0

Service Advisors

General Manager

0

Technicians

0

Service Manager

0

Parts Manager

0

Body Shop Manager

D

Fleet Repair

Page 2 of 6
~~'l""~ft~:

U P. GRADEZ~~.ORENTO (XM) AND FORTE (YD)

SUBJECT:

~'!.,'\-_...._,~~

_.,•

UVO Upgrade Procedure:

*NOTICE
•

Delete all paired phones from the UVO system; delete UVO from all phones.

•

If you do not delete phones, the phone(s) will still show and act as paired, but
performance or functional issues may occur. Anytime a software update is
performed to either a paired phone or the UVO system, the pairing should be
deleted from both phone and UVO system and then pair again after update.

•

A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GRB-1299 system be used, in

ECM mode, during charging. DO NOT connect any other battery charger to the
vehicle during audio head unit upgrade.
•

Updating UVO system may require 10-15 minutes.

1.

Start the vehicle or connect the Midtronics GRS-1299 charger.

2.

Record the customer's radio presets before performing the upgrade .

3.

If performing the update using the GOS AUM , refer to TSB SST 032 or click on User's
Guide> GOS AUM on the GOS main screen, as shown below, and follow the on-screen
instructions.
IK,....

Gi).)

01agnos1s

Preparation
a V•l'loclrt Info •

a e ..c

• HotFDI

a

#i ~dOn

OTCAn•lyM.

Vthde SIW Managemenl
D ECUUW*'lf

...............

· Br OTC

D OetlAt\elyu

DIORegftr

• B)' S~

D C.HANl)ts•

D Option TN9tment

•B)' Moclel

a

•8)Vlf'4

a """""-

a1n~ 1 Te11

a

llECV U.,. V~

··-

·- ·
J GCIV1MdlSW~

F~tA.c:on:I

CARBOBO-lt

e
~ ODST1'MS

I J GD S M.IM

NOTE: An AUM update for this TSB may not be available at the time of launch.

TSB: ELE 053 Sorento (XM), Forte (YD) November 2013

Page 3 of 6
~·;.::~

SUBJECT:

- :r" . -· -

~~ O ~.Ji GR~O.E :-' SORENTO (XM) AND FORTE (YD)
"
~.;,,·-~:_·~

4.

If performing the update using a USB
stick, obtain the 14MY Audio/UVO
update USB stick (shown to the right)
from your Service Manager and insert
it in the vehicle 's USB port.

5.

Once the AUM initialization process is
complete , or after having inserted the
USB stick, PRESS and HOLD the CD
EJECT, FM/AM and the eServices
buttons, then , insert a ball point pen in
the RESET button .

*NOTICE
Images shown are reference
purposes ONLY and may vary by
model.
6.

The head unit will enter the UVO USB
Download er
mode
and
begin
downloading the upgrade from the
USB stick or AUM .

*NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.

6.

When the download shows 100%
complete , press the RESET button,
using a ball point pen , to restart the
system .

*NOTICE
If the USB Downloader fails to
download the upgrade, press
the RESET button and restart
the procedure from step 3 or 4.
TSB: ELE 053 Sorento (XM) , Forte (YD) November 2013

...~i§fU·~~~-D E ~~·S_ORENTO (XM) AND FORTE (YD)
7.

The UVO system will automatically
restart and the update will proceed .

D1sconnect1ng the power c~.r1nq ,.pdc'es
'llOY result 1n dote ·oss O' dcirncqe
Pieose wrnt unLI !he c.pdcte 1s comp.e•e
rteincre lors d\,ne rrtse c jour poc.rro t perdre
des donnees ou encJorcircioqer, cppcre1I
Veuilie? ottendre 1usqu o ce q,,e lo 'l11se a 1our soi! completee
Desco0ectar el sumin,stro cle energ1n c1wcn•e uno
actuaLzac1on puede generor lo perd:do o dcno ce datos
Espere hosto que se cornp,ete 'a ccuol11cc1on

8.

After update is complete , the display
shown on the right will appear for a few

moments; then the UVO system will be
restarted again .

9.

After the system has restarted , press
the SETUP button on the head unit.

10.

Touch System icon on the screen .

SETUP

A
Marn

;
\

·~ I

____________ ,

TSB : ELE 053 Sorento (XM) , Forte (YD) November 2013

~
Display

l'Jl)
Voice

~
m

Page 5 of 6
j' --;:~¥'

--

......

t

~~0,;,tU _F.lG ~ADE - ~
~

-1-:,.. . . -'(

-'i:

SORENTO (XM) AND FORTE (YD)

.J-

11 .

Touch System Information button on
the screen .

12.

Confirm the upgrade software version
matches the information shown in the

table below:
Upgrade Software Version
1.MP.1.007

12.

Restore the customer's radio presets as recorded in step 2.

13.

Verify proper system operation by obtain ing the customer's phone(s) and pairing it(them)
with the system .

TSB: ELE 053 Sorento (XM), Forte (YD) November 2013

.

,_·.

9-~;;,,.::.

UMO URGRADE
- SORENTO (XM) AND FORTE (YD)
t'"
. ,, . . .-';'t":

....:"

~

~t:t:

~

REQ UIRED PARTS :
Part Name

Desc.

USB Update Stick

14MY AU DIOIUVO

Figure

AFFECTED VEH ICLE PRODUCTION RANGE:
Model

Production Date Range

Sorento (XM }

From January 22 , 2013 through April 30 , 2013

Forte (YD)

From January 22 , 2013 through May 2, 2013

WARRANTY CLAIM INFORMATION:

c

Repair
Description

Labor Op
Code

Op
Time

Replacement
P/N

Qty.

C98

(ELE 053)
UVO Upgrade
(XM)

28325F02

0.3
MIH

NIA

0

C98

(ELE 053)
UVO Upgrade
(YD)

28325F03

0.3
MIH

NIA

0

Claim
Type

Causal
P/N

Qty.

N
Code

Code

w

96510
1U650

0

N50

w

96510
A7500

0

N50

TSB : ELE 053 Sorento (XM) , Forte (YD) November 2013