2012 SCCP -11 /12

HVUnDRI

P16 - REVA

2012 Select Car Care Promotion P16
We are pleased to announce the Hyundai 2012 Select Car Care Promotion!
Applies to Select 2013 Equus Models in dealer inventory
Dealers are encouraged to perform this Select Car Care Promotion on all dealer stock vehicles. Check
each VIN in the Hyundai Motor America "Warranty Vehicle Information" screen via WEBDCS for P16
showing as open. A copy of the announcement bulletin and how to perform the promotion is available
on HMAService.com Home Page under "Service News."

Benefits:
• Ensures optimized ride-performance of dealer stock Equus vehicles .
• Ensures customer satisfaction for new buyers.

*IMPORTANT
Campai!:m Parameters: Campaign must be performed on all dealer
stock vehicles that fit the following parameters:
• 20 13MY VI Equus produced from March 30, 2012 to November 2, 2012.

CLAIM INFORMATION:
Submit Select Car Care Promotion claims using the Campaign Claim Entry Screen

OP CODE

OPERATION

OP TIME

20C 1071 0

Measure balance and RFV

1.0 M/H

20C 107 R1

Measure balance and RFV, Force-Match 1 tire

1.1 M/H

20C 107R2

Measure balance and RFV, Force-Match 2 tires

1.2 M/H

20C 107R3

Measure balance and RFV, Force-M atch 3 tires

1.3 M/H

20C 107R4

Measure balance and RFV, Force- Match 4 tires

1.4 M/H

Promotion expires February 28, 2013. All repair orders (R.O.) must be
dated on or before February 28, 2013. A ll dealer claims must be submitted to

HMA on or before March 31, 2013.

($?/) HYU na R 11nEW
THlnKlnG.
nEW POSSIBILITIES.
-

SUBJECT:

l

DATE

NOVEMBER 2012

MODEL(S)

2013 EQUUS (VI)

2013MY VI EQUUS CUSTOMER CARE WHEEL BALANCE
(SELECT CAR CARE PROMOTION P16)

*IMPORTANT

I

*** Dealer Stock Only ***

Dealers must perform this campaign on all affected vehicles prior to customer retail delivery.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.

Description: This bulletin describes the procedure to evaluate wheel and tire assembly balance and
radial force variation (RFV) and , if necessary, force-match the assembly for optimal vehicle rideperformance characteristics.

Applicable Vehicles: VI Equus vehicles produced from March 30, 2012 to November 2, 2012 , in
dealer stock.

*NOTE
The following documentation is required for this TSB. Claims submitted with missing
documentation are subject to being charged back to dealer.

-

Completed Tire Balance Data Sheet (last page of this TSB) for ALL claims, stored
with the repair order.
Completed Hyundai Authorized Tire Center warranty claim form for any tire
replacements.

Circulate To: General Manager, Service Manager, Parts Ma nager, Warranty Manager, Service
Advisors , Technicians , Body Shop Manager, Fleet Repair

2013MY VI CUSTOMER CARE WHEEL BALANCE

SUBJECT:

Warranty Information:
MODEL

OP CODE

OPERATION

OP TIME

VI

20C107IO

Mea sure balance and RFV

1.0 M/H

VI

20C107Rl

Measure balance a nd RFV, Force-Match 1 tire

1. 1 M/H

VI

20C107R2

Measur e bala nce a nd RFV, Force-Ma tch 2 tires

1.2 M/H

VI

20C107R3

Measur e bala nce a nd RFV, Force-Ma tch 3 tires

1. 3 M/H

VI

20C107R4

Measure bala nce a nd RFV, Force-Ma tch 4 tires

1.4 M/H

Service Procedure - Checking Wheel Balance and RFV Values

*NOTE
A completed Tire Balance Data Sheet (last page of this TSB) MUST be stored with the
repair order.

1.

Inspect the wheel and tire assemblies for
evidence of damage. Record any notes on
the Tire Balance Data Sheet.

Page 2 of 6

2013MY VI CUSTOMER CARE WHEEL BALANCE

SUBJECT:

2.

Record "as-received " tire pressure. Then adjust to placard pressure if necessary.

*NOTE
Environmental factors can affect tire pressure. The two main factors are air
temperature and elevation. Colder air will reduce tire pressure, while hotter air will
increase it. High elevation may also increase tire pressure.

3.

Ensure the tires are warmed up to operating temperature by driving the vehicle at freeway
speeds (55+ mph) for 20 minutes. This must be done before checking wheel balance and
RFV numbers.
During the test drive, note any vibration issues at various speeds, road conditions , etc. Note
these issues on the Tire Balance Data Sheet.

4.

Lift the vehicle and remove the wheel/tire
assemblies. Note the original positions of
each tire by marking each with a number on
the inside of the tire .
Front left

=#1

Front right
Rear left

= #2

=#3

Rear right = #4

Page 3 of 6

2013MY VI CUSTOMER CARE WHEEL BALANCE

SuBJECT:

5.

Mount each assembly on the Hunter
GSP9700 wheel balancing machine. Ensure
that the proper cone and fastening hardware
is used for a proper fit. Measure wheel
balance and RFV (radial force variation) .
Record balance and RFV readings on the
Tire Balance Data Sheet for each assembly.

*NOTE
GSP9700 must be properly
calibrated at least once every 6
months. Ensure the calibration
has been done within this time
frame, and record last
calibration date on the Tire
Balance Data Sheet.

6.

Remove all weights and re-balance all
assemblies with any imbalance detected.
If any assembly has an RFV value of 19 lbs .
or greater, performing a force-matching
procedure is required to bring the RFV to the
optimum minimal value.

Service Procedure - Force-Matching Procedure Using GSP9700 and Tire Positioning
For any wheel/tire assembly with 19 lbs RFV or higher, perform the force-matching procedure using
the Hunter GSP9700.
1.

The Hunter GSP9700 will ask the operator to
measure rim runout. A diagnosis will be
given if the Force-Matching procedure will
bring the assembly within limit. If so,
perform the Force-Matching procedure by
using chalk to make two marks , one on the
tire and one on the wheel. The locations are
indicated by the Hunter machine.

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2013MY VI CUSTOMER CARE WHEEL BALANCE

sllBJECT:
2.

Place the wheel/tire assembly onto a tire
mounting machine. Break the tire's bead
from the wheel , and align the two marks.
Re-seat the bead , inflate the tire to
specification , and recheck the RFV value.
Record the new RFV values on the Tire
Balance Data Sheet.

3.

Install the wheel and tire assemblies on the vehicle with the lowest to highest RFV arranged
as follows:

*NOTE

•
•
•
•

Front Driver Side
Front Passenger Side
Rear Driver Side
Rear Passenger Side

VI Equus has staggered size tires front
vs. rear. This limits the tire positioning
options, fronts must stay in front, rears
must stay in rear.

Record the final positions of the assemblies on the Tire Balance Data Sheet.
4.

If force-matching does not reduce RFV to 18 lbs. or less, it may be necessary to replace a
tire to correct the condition.
To obtain replacement tires and file a warra nty claim , please log onto
www.hyundaidealer.com. Under the "Service" menu, select the link for "Tire Program" to
access the Hyundai Authorized Tire Center website.

*NOTE
A copy of the completed Hyundai Authorized Tire Center warranty claim form
is required to be stored with the campaign repair order documentation if a tire
is replaced.

*NOTE
When replacement tires are needed, order the tires through the normal
process by visiting www.hyundaidealer.com. Under the "Service" menu,
select the link for "Tire Program."
Complete and submit a tire warranty claim form online at the Hyundai
Authorized Tire Center website under the " Service Center" option at the top of
the screen , and follow the normal tire warranty process. Select "Ride
Disturbance" as the Adjustment Reason from the drop down list.
Page 5 of 6

2013MY VI CUSTOMER CARE WHEEL BALANCE

SUBJECT:

Date

Tire Balance Data Sheet

Dealer Code

HYUnDRI

Technician

Vehicle Data:
VIN:

I

I

Prod Date:

I

I

Mileage (In I Out) :

I

I

Customer Complaint and Comments:

ITire Size:

Tire Name:

Wheel Type (Al , Steel) :

As received tire pressure: LF- - - - - - - -

RF----- ---

Ambient Temperature (°F):

Speeds that exhibit the condition : 0---10----20----30----40----50----60----70----80

LF--------

RR--------

Side to Side

Vibration felt as:
Does the condition improve with mileage?

YES I NO

Up and Down

or

#of Miles:

----------

Wheel Balancer Calibration Date:

Service Procedure: Check balance and RFV, Force-Match as necessary.
1.

IMPORTANT: Set tire pressure to placard pressure before the test drive (Cold).

2.

Inspect for wheel/tire damage: YES I NO Details: ------ - ---------------------------

3.

Drive vehicle 20 minutes at freeways speeds to warm up tires.

4.

Check wheel balance and RFV and fill out left side of table below. Rebalance assemblies as
necessary.

5.

If a wheel/tire assembly exhibits excessive RFV (19 lbs or greater), perform the force-matching
procedure to reduce RFV. If the assembly RFV ca nnot be reduced , it may be necessary to
replace the tire .

6.

If any tires are replaced , circle which: Front Left I Front Right I Rear Left I Rear Right

7.

Mount the wheel/tire assemblies for optimal vibration performance (see TSB for details) .

Wheel Balance and RFV Measurements
Wheel
Position

#1 Front Left

Inner Wheel

Outer Wheel

Weight
Needed (q)

Weight
Needed (q)

INITIAL RFV
(lbs)

FINAL RESULTS
Wheel #(after rearranqinq)

RFV (lbs)

FL
(Lowest)

#2 Front Right

FR

#3 Rear Left

RL

#4 Rear Right

RR
(Hiqhest)

Page 6 of 6