Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2012 Mazda Motor of America, Inc.

Subject:

Bulletin No:

05-004/12

Last Issued:

11/01/2012

SHIFT SHOCK

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 05-004/12 issued on 08/08/12 . The APPLICABLE MODEL(S)/
VINS have been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2012-2013 Mazda3 (SKYACTIV-G and NT) with VINs tower than JM1 BL ******702072 (produced before July 25 ,
2012)
2013 CX-5 (NT) with VINs lower than JM3KE******139311 (produced before July 25, 2012)

DESCRIPTION
Some vehicles may experience an excessive shift sho9k at one or more of the following conditions:
When shifting from P to R position or N to R position.
·
• When the transmission shifts immediately after starting to move (in D position).
• When the transmission shifts at cruising speed (in D position) .
The initial learning may not have been completed at the time of vehicle production. To correct the problem, one
or more learning procedures may need to be performed.
Customers having this concern should have their vehicle repaired using the following repair procedure.

REPAIR PROCEDURE
1. Verify customer concern.
2. Follow the Diagnosis Flowchart on the following page and perform the N-R and/or Slip Learning Procedure.
3. Verify repair.

N-R Learning Procedure
1. Verify the ATF temperature reached 60°C (140°F) or over.
2. Shift the selector lever from N to R position and wait for 5 seconds
3. Shift the selector lever from R to N position and wait for 5 seconds
4. Repeat steps 2 to 3 ten times.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers. " Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies .
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing .

Last Issued: 11/01/2012

Bulletin No: 05-004/12
© 2012 Mazda Motor of America, Inc.

Slip Learning Procedure
1. Verify the ATF temperature reached 20°C (68°F) or over (*1 ).
2. Drive the vehiclt;i until upsh[fting from 1st to 2nd gear occurs at each of the following accelerator pedal position (APP) percentages: 20%, 40%, 60%. Monitor the APP PID using rvi-MDS and come to a complete stop
·
before moving to the next one.
NOTE: It does not matter if the vehicle shifts from. ind·~p.3rd. jui=;t a~ long as the st)ift from 1.~tto 2nd occurs.
3. Repeat step 2 three times, then do one more at 20%.
(*1) For the following vehicles, perform Slip Learning after the ATF temperature reaches 80°C (1-76°F) or over.
.

From
VIN

. Date
July 25, 2011

..

JM1 BL**7***500001
JM1 BL**8***500001

..

To

VIN

Date

JM1 BL**7***616911
JM1 BL**8***616911

February 21, 2012

Diagnosis Flowcharf;> ;,_ . .
,

.Inspect for any DTCs using M-MDS.

..,

....

Perform DTC troubleshooting according to the Workshop
Manual "ON-BOARD DIAGNOSIS SYSTEM".

Perfonn the on-board diagnostic test and initial
learning according to the Workshop Manual.

Service
completed

Perform the
N-R learning

Perform the
slip learning

Perform troubleshooting according
to the Workshop Manual

2706a

Service
completed

Service
completed

Bulletin No: 05-004/12

Last Issued: 11/01/2012

© 2012 Mazda Motor of America, Inc.

WARRANTY INFORMATION
NOTE:
This warranty information applies only to verified customer complaints ori vehicles eligible for warranty repair.
·
This repair will be covered under Mazda's Powertrain Limited Warranty

Additional :di8Qnostic 'time CannOl. be 1claimed-for thiS· iepair.,

·· ·

Warranty Type

A

Symptom Code

26

Damage Code

..
·-·.

9H

..

FZ21-21-1006

Part Number Main Cause

..

Quantity
Operation Number I Labor Hours:

0

..

XXH6AXAX I 0.3 Hrs.

Perform the on-board test and initial
learning.

XXH6BXAX I 0.4 Hrs.

Perform the on-board test, initial learning,
and N-R learning or slip learning.

XXH6CXAX I 0.5 Hrs.

Perform the on-board test, initial learning,
and N-R learning and slip learning.
l

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