Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2014 Mazda Motor of America, Inc.

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Bulletin No:
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CREAK I SQUEAK NOISE FROM REAR WHEN DRIVING OVER BUMPS
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Last Issued:

07111/2014 .

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 02-001 /11, issued on 04/18/2011 , 02-007 /10, issued on 12/10/
2010 and 11/18/2010. The APPLICABLE MODEL(S)NINS has been revised .
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Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2011-2014 Mazda2

DESCRIPTION
Some vehicles may exhibit a creak/squeak type noise coming from the rear of the vehicle when driving over
bumps. Noise may be caused by the rear shock absorber rod surface (A) sticking to the bump stopper (B) and/
or the bump stopper sticking to the mounting base (C) .

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2446a

Customers having this concern should have their vehicle repaired using the following repair procedure .

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles . These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will .develop the described concern . To determine if the information applies ,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic ormechanical-inciuding photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing.

Last Issued: 07/11/2014

Bulletin No: 02-002/14
© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE ·· :r'

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1. Verifyi::ustomer concern .
2. Lift vehicle per MS3 Online or Workshop ;Manual (sei:tion 'oo-oo JACKING POSITIONS, VEHICLE LIFT (2
SUPPORTS) AND SAFETY STAND (RIGID RACK) POSITIONS).
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3. Apply Mazda Silicone Brake Grease on the top surface of the bump stopper and on the rod surface of the
rear shock absorber. (Both LH and RH) .
a. Separate the bump stopper (B) from the mo.un,ting.case by pulling it down.
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2446b

b. Apply Mazda Silicone Brake Grease on top surface of the bump stopper (B) and on the rod surface of the
rear shock absorber (A}, indicated by gray color:

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Bulletin No: 02-002/14

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Last Issued: 07/11/2014

© 2014 Mazda Motor of America , Inc.

c. Rotate the bump stopper (B) while lifting up until it makes contact with the mQunting ~ase.·.

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NOTE: The installation requires less force and effort if the bump stopper is rotated and inserted tc;> the
munting case simultaneously so that the grease can spread to the whole area where the bump
stopper meets with the rod and /Or !he 'rnoi.JQting ·ca.Se.
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2446d

d. Separate the dust cover from the bump stopper.
e. Apply the Mazda Silicone Brake Grease on the rod surface (A) of the rear shock absorber.

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2446e

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Last Issued: 07 /11/2014

Bulletin No: 02-002/14
© 2014 Mazda Motor of America. Inc.

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Install the dust cover back into the· bump stopper..

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NOTE: It requires less force anc:f.'effort if the dust cover is rotated (A) and inserted to the bump stopper
simultaneously.

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g. Lower the vehicle .
4. Verify repair.

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PART(S) INFORMATION

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Part Number

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Description

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Mazda Silicone Brake Grea-se --- - .. ~ '.'. '-1·~~-·· ·~
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0000-77-XG3A

-SM'°p B~ppty .(.'f =:futlttiP-tt!f!efirutsJ.

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WARRANTY INFORMATION
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This warr~rity' information appiies'dnly:to verffie'd :d.ISfomer compiairits·on·vebicles eligible for war.
ranty repair.
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This repair will be covered under Mazd;f5:1N~wv~!lM1e LiR1iteci:warraaty tetnt · .. .1. · • • ~- • · '· •
Additional diagnostic time canl')Ot be Slf!im,e~ for_this repair.
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Warranty Type

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Symptom Code

82

Damage Code

97

Part Number Main Cause
Quantity
Operation Number I Labor Hours:

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DR61-28-70X
0
XXF4DXRX (both sides) I 0.3 Hrs.

NOTE: Brake Grease (0000-77-XG3A) is a shop supply and cannot be claimed under warranty.

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