NHTSA ID Number: 10059263
Manufacturer Communication Number: SH-3000001
TSB/Document Date: 2016-02-24
Summary
IKNOW: INFORMATION REGARDING THE ADDITION OF HOLIDAY HOURS AND HAVING WEEKEND AND EVENING HOURS REDUCED FOR TRUCK AND ENGINE DIAGNOSTIC SUPPORT REPAIR. *PE
SH3000001 - Customer Support Hours of Operation
Page 1 of 3
SB-10059263-4803
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COLOMBIA, COSTA RICA, DOMINICAN REPUBLIC, ECUADOR,
EL SALVADOR, TRINIDAD AND TOBAGO, UNITED STATES,
Document
URUGUAY, VENEZUELA, MEXICO, ARUBA, NICARAGUA,
SH3000001
ID:
PERU, PUERTO RICO, Curaçao, GUAM, GUATEMALA,
GUYANA, HAITI, HONDURAS, JAMAICA, KOREA, SOUTH
KOREA, PANAMA
Availability: ISIS
Major
Education
System:
Revision: 46
Created:
4/5/2011
Current
Language:
Last
Modified:
8/25/2015
Author:
Lindsey
Christopher
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Title : Customer Support Hours of Operation
Applies To : All Repair Support Groups
CHANGE LOG
Please refer to the change log text box below for recent changes to this article:
08/25/2015 - Added Labor Day Hours
07/23/2015 - Removed July 4th Holiday Hours
06/24/2015 - Added Service Contracts and added Holiday hours.
01/20/2015 - Updated holiday hours chart to prepare for next holiday.
01/12/2015 - Holiday hours updated for Martin Luther King Day.
12/11/2014 - Updated Repair Advocate Holiday Hours
12/10/2014 - Added link to article for phone prompts.
Our
preferred method of communication is online through iKNow Case Files. However, if you require live phone support please be sure to have already created a case file prior to calling.
HOLIDAY HOURS OF OPERATION
Labor Day Weekend - Holiday Hours
Month/Day
Repair Advocate
Parts Support
Warranty
Service Contracts
Chassis/Programming
Tech Service
Engine Tech
Service
Woodridge: PSC and
Training Center
September 5th
7:00am - 12:00pm
Normal Hours
Closed
Closed
Normal Hours
Normal Hours
Closed
September 6th
7:00am - 12:00pm
Closed
Closed
Closed
Closed
Closed
Closed
September 7th
Closed
7:00am - 3:00pm
5:30am - 3:00pm
Closed
Closed
Closed
Closed
NORMAL HOURS OF OPERATION
NOTE:
We are reducing our evening and weekend hours. This went into effect on July 23, 2014.
Weekend hours are not currently supported by phone; those are online support and case file/orders only.
Truck and Engine Diagnostic Repair Support
Phone Number: 8003364500
Monday – Friday: 7:00am to 9:00pm (CST)
Saturday: 7:00am to 3:00pm (CST)
Online Support - Case Files ONLY
Sunday: CLOSED
Parts Support
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 9/1/2015
SH3000001 - Customer Support Hours of Operation
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Phone Number: 800-336-4500
Monday – Friday: 6:00am to 9:00pm (CST)
Saturday: 7:00am to 3:00pm (CST)
Online Support - Case Files
247 Calls ONLY
Sunday: CLOSED
Warranty
Phone Number: 800-336-4500
Monday – Friday: 7:00am to 9:00pm (CST)
Saturday: CLOSED
Sunday: CLOSED
Service Contracts
Phone Number: 800-336-4500
Monday – Friday: 8:00am to 4:30pm (CST)
Saturday: CLOSED
Sunday: CLOSED
Repair Advocate
Phone Number: 8003364500
Monday – Friday: 7:00am to 12:00am (CST)
Saturday: 7:00am to 4:00pm (CST)
Sunday: 7:00am to 3:00pm (CST)
OnCommand Connection, Service Partner or Repair Management
Application Support
Phone Number: 8003364500
Monday – Friday: 7:00am to 5:00pm (CST)
Saturday: CLOSED
Sunday: CLOSED
Woodridge Dealer Education and Tools
Phone Number: 8003650088
Monday – Friday: 7:00am to 5:00pm (CST)
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 9/1/2015
SH3000001 - Customer Support Hours of Operation
Page 3 of 3
Saturday: CLOSED
Sunday: CLOSED
PHONE HOTLINE NAVIGATION
Refer to article: SH2500004; to see the phone prompts to each group.
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Copyright © 2015 Navistar
, Inc.
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 9/1/2015
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TSB/Document ID: SH-3000001
Replacement Service Bulletin Number:
MFR Communication Date: 2015-08-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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